TIRES, BRAKES & AUTO REPAIR

Voted #1 Top Shop in USA!
1
Honolulu, HI

I'll let you know how it goes.

Thank You... Very Much for your feedback.

- Honolulu, HI
5
Honolulu, HI

Once you drive the same vehicle for awhile, you normally know when something doesn't sound right. When I started my vehicle the other day, the engine was idling noticeably higher and making lots more noise. I'm thinking "I have no idea what would cause that. It didn't sound like that earlier today. This could be bad.".I took it to Lex Brodies the next day and had a great experience working with Jayda and Cooper. Jayda immediately set my expectations as far as when I would be likely to get my vehicle back and the likely cost of diagnosing the problem. Not only was she accurate about when my vehicle was fixed but the final cost was actually lower than expected. Honesty and great service is always appreciated and Lex Brodies came through in a big way!

"TY...VM!" for your great feedback! Always happy to be of service! :0)Sincerely,- ScottP.S. Please 'like' us on Facebook so we can give you updates: facebook.com/lexbrodies.

- Honolulu, HI
5
Honolulu, HI

Once you drive the same vehicle for awhile, you normally know when something doesn't sound right. When I started my vehicle the other day, the engine was idling noticeably higher and making lots more noise. I'm thinking "I have no idea what would cause that. It didn't sound like that earlier today. This could be bad.".I took it to Lex Brodies the next day and had a great experience working with Jayda and Cooper. Jayda immediately set my expectations as far as when I would be likely to get my vehicle back and the likely cost of diagnosing the problem. Not only was she accurate about when my vehicle was fixed but the final cost was actually lower than expected. Honesty and great service is always appreciated and Lex Brodies came through in a big way!

"TY...VM!" for your great feedback! Always happy to be of service! :0)Sincerely,- ScottP.S. Please 'like' us on Facebook so we can give you updates: facebook.com/lexbrodies.

- Honolulu, HI
3
Pearlridge, HI

Came in for an oil change and the guy says it will be ready in an hour. I came back an hour and a half later to find out my car hasn't even been moved from the spot that I parked it in. The worker says a spot just opened up and they will have it done in 15 mins. I asked why they made their customers wait an hour and a half for a 15 minute job?!? I ended up waiting another 30 mins! The woman apologized for the inconvenience and gave me a $20 discount which satisfied my frustration.

5
Honolulu, HI

Great great service! Jayda is the best!She helped me with advice on my brakes which really needed to be fixed. Also, she helped me with the cv boots AND getting my A/C fixed. She saved me a lot of $$$$ and I mean a lot of $$$$.The other company was going to charge me an arm & a leg...no joke!Go to Lex Brodie Queen Street - see Jayda - BEFORE you take your car anywhere else! Their service is excellent and they won't RIP you off with outrageous prices! Now I feel SAFE and COOLER driving my car!Mahalo plenty, Jayda and staff!

Aloha Darlene,We are very sorry for the long wait. We are very conscious of our customers time concerns and strive to meet their needs at all times. We really appreciate your feedback so we can learn from and prevent similar experiences from happening in the future.Again, we apologize, and it would be a privilege to serve you again.Sincerely & "TY...VM!",Scott

- Honolulu, HI
5
Honolulu, HI

Great great service! Jayda is the best!She helped me with advice on my brakes which really needed to be fixed. Also, she helped me with the cv boots AND getting my A/C fixed. She saved me a lot of $$$$ and I mean a lot of $$$$.The other company was going to charge me an arm & a leg...no joke!Go to Lex Brodie Queen Street - see Jayda - BEFORE you take your car anywhere else! Their service is excellent and they won't RIP you off with outrageous prices! Now I feel SAFE and COOLER driving my car!Mahalo plenty, Jayda and staff!

Aloha Darlene,We are very sorry for the long wait. We are very conscious of our customers time concerns and strive to meet their needs at all times. We really appreciate your feedback so we can learn from and prevent similar experiences from happening in the future.Again, we apologize, and it would be a privilege to serve you again.Sincerely & "TY...VM!",Scott

- Honolulu, HI
5
Honolulu, HI

We received such awesome service at Lex Brodie's today, I made it a point to right this review today.I drove to a house under construction and assume that's where I picked up the screw that ended up in our tire. Then drove to the market, then home on the freeway. While on the freeway I heard a noise that sounded like a helicopter, I kept driving assuming it was a helicopter. I had no idea I had a flat tire, I've never driven with a flat tire.So anyway, my fiance changes the tire to our spare and I'm thinking ahead to how we're going to have to take care of this tomorrow and my work day will be screwed. It was 5:30 pm by then, fortunately Lex Brodie closes at 6pm AND they were open today (Presidents Day).We pulled up, it didn't seem like they were actively working on any cars. I dreaded that they were closing and wouldn't be able to help us. But, they happily took us in and an army of guys came out to help us (checked the air in the remaining tires, pulled out the spare, checked that, put it back in the trunk). At the same time i'm pacing back and forth unsure if they had our tire in and how much it would cost. They had our tire! And they prorated the cost because we bought the tire from them 2 years ago! Score!I was so relieved and thanked every one I could. I didn't really appreciate how great they were until I got home and realized it was only about 1 hour from when we got the flat to the time it was fixed! I was totally mentally preparing myself for having at least a stressful 24-48 hours ahead of me.

Aloha Joo,It's a pleasure reading your review and we love your awesome feedback! We always remind our staff how we can really make a customers day brighter with caring and attentive service or add to the inconvienence of an unexpected auto service, your feedback really helps us realize the importance of the consitant caring service... all the time! (Especially late in the day when we are want to go join our families! :0) "Thank you... very much!", we will pass this along to our staff.- ScottP.S. Please share the love by 'liking' us on Facebook: facebook.com/lexbrodies. Thanks!

- Honolulu, HI
5
Honolulu, HI

We received such awesome service at Lex Brodie's today, I made it a point to right this review today.I drove to a house under construction and assume that's where I picked up the screw that ended up in our tire. Then drove to the market, then home on the freeway. While on the freeway I heard a noise that sounded like a helicopter, I kept driving assuming it was a helicopter. I had no idea I had a flat tire, I've never driven with a flat tire.So anyway, my fiance changes the tire to our spare and I'm thinking ahead to how we're going to have to take care of this tomorrow and my work day will be screwed. It was 5:30 pm by then, fortunately Lex Brodie closes at 6pm AND they were open today (Presidents Day).We pulled up, it didn't seem like they were actively working on any cars. I dreaded that they were closing and wouldn't be able to help us. But, they happily took us in and an army of guys came out to help us (checked the air in the remaining tires, pulled out the spare, checked that, put it back in the trunk). At the same time i'm pacing back and forth unsure if they had our tire in and how much it would cost. They had our tire! And they prorated the cost because we bought the tire from them 2 years ago! Score!I was so relieved and thanked every one I could. I didn't really appreciate how great they were until I got home and realized it was only about 1 hour from when we got the flat to the time it was fixed! I was totally mentally preparing myself for having at least a stressful 24-48 hours ahead of me.

Aloha Joo,It's a pleasure reading your review and we love your awesome feedback! We always remind our staff how we can really make a customers day brighter with caring and attentive service or add to the inconvienence of an unexpected auto service, your feedback really helps us realize the importance of the consitant caring service... all the time! (Especially late in the day when we are want to go join our families! :0) "Thank you... very much!", we will pass this along to our staff.- ScottP.S. Please share the love by 'liking' us on Facebook: facebook.com/lexbrodies. Thanks!

- Honolulu, HI
5
Honolulu, HI

Hi Guys,I just felt compelled to write a little something about my experience today at Lex Brodie's.I have a tour company and needed to check one of my tires with a slow leak. I pulled into LB figuring this is gonna cost me, a lot. But Mike, who helped me, said, "Let's just check the tire for a leak and if we can fix it, great." I expected to receive a call saying that they were unable to fix the tire and that it would cost me $500 for tires. Well, guess what! Mandy called me from their office saying that the work was finished and I could come in and get my vehicle. I asked what was wrong and she said, "You were screwed" -- meaning that a screw had punctured but didn't severely damage my tire and they were able to patch it. I thanked her for the laugh, went down to LB and told them how great it was working with them.That's all it took for me to now become a lifelong customer of Lex Brodie's, the one on Queen Street, with big thanks to Mike and Mandy for taking good care of me.

5
Honolulu, HI

Hi Guys,I just felt compelled to write a little something about my experience today at Lex Brodie's.I have a tour company and needed to check one of my tires with a slow leak. I pulled into LB figuring this is gonna cost me, a lot. But Mike, who helped me, said, "Let's just check the tire for a leak and if we can fix it, great." I expected to receive a call saying that they were unable to fix the tire and that it would cost me $500 for tires. Well, guess what! Mandy called me from their office saying that the work was finished and I could come in and get my vehicle. I asked what was wrong and she said, "You were screwed" -- meaning that a screw had punctured but didn't severely damage my tire and they were able to patch it. I thanked her for the laugh, went down to LB and told them how great it was working with them.That's all it took for me to now become a lifelong customer of Lex Brodie's, the one on Queen Street, with big thanks to Mike and Mandy for taking good care of me.

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Honolulu, HI (808) 536-9381, Kalihi, HI (808) 841-6040, Pearlridge, HI (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 For Assistance.