We received such awesome service at Lex Brodie's today, I made it a point to right this review today.I drove to a house under construction and assume that's where I picked up the screw that ended up in our tire. Then drove to the market, then home on the freeway. While on the freeway I heard a noise that sounded like a helicopter, I kept driving assuming it was a helicopter. I had no idea I had a flat tire, I've never driven with a flat tire.So anyway, my fiance changes the tire to our spare and I'm thinking ahead to how we're going to have to take care of this tomorrow and my work day will be screwed. It was 5:30 pm by then, fortunately Lex Brodie closes at 6pm AND they were open today (Presidents Day).We pulled up, it didn't seem like they were actively working on any cars. I dreaded that they were closing and wouldn't be able to help us. But, they happily took us in and an army of guys came out to help us (checked the air in the remaining tires, pulled out the spare, checked that, put it back in the trunk). At the same time i'm pacing back and forth unsure if they had our tire in and how much it would cost. They had our tire! And they prorated the cost because we bought the tire from them 2 years ago! Score!I was so relieved and thanked every one I could. I didn't really appreciate how great they were until I got home and realized it was only about 1 hour from when we got the flat to the time it was fixed! I was totally mentally preparing myself for having at least a stressful 24-48 hours ahead of me.
Aloha Joo,It's a pleasure reading your review and we love your awesome feedback! We always remind our staff how we can really make a customers day brighter with caring and attentive service or add to the inconvienence of an unexpected auto service, your feedback really helps us realize the importance of the consitant caring service... all the time! (Especially late in the day when we are want to go join our families! :0) "Thank you... very much!", we will pass this along to our staff.- ScottP.S. Please share the love by 'liking' us on Facebook: facebook.com/lexbrodies. Thanks!
- Honolulu, HI