Honolulu, HI
From the moment I arrived (at 6:45am), Jim was friendly, honest and service-oriented. The afternoon prior, a service agent said he's setup an appt for my vehicle and order the replacement tires from their Kaneohe location. However, when Jim checked, I wasn't in the system and the 2 tires from Kaneohe hadn't been order. He wasn't deterred, he booked my vehicle, ordered the tires from Kaneohe and recommended services that my car needed. He ALSO found a discount to my order (multi-tire purchase). Jim also took the time to check-out my vehicle and noticed my Safety Check had expired and offered to do it that same day. Jim not only represented Lex Brodie's well, but he also was a friendly advocate for me (the customer). When I picked up my car, Jim personally, retrieved my vehicle from the yard, brought it forward, affixed the safety sticker and gave me an update on an issue that his technician had found and took care of as well. What stellar service!!