TIRES, BRAKES & AUTO REPAIR

Voted #1 Top Shop in USA!

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

4
Honolulu, HI

It's $50 for a regular oil change here and much more than what I fork out at Flagship. The only reason why I'm here is because I got a Groupon deal and wanted to check out a new place in town.I set a same day appointment and by the time I arrived, the oil change was done within the hour. It allowed me to take a short walk to Ward center and enjoy a quick shopping spree.Once they handed over the vehicle, they did not tell me what was inspected or what was topped off. I guess they were busy and just wanted to get vehicles in and out. I enjoy the customer service at Flagship much better than here. Even with the deal, we had to fork over an extra $5 because it was an SUV and required an extra half quart of oil.I still gave it 4 stars because my vehicle runs the same after my oil change. I was a bit annoyed when I arrived because I actually had to whine a bit about my appointment so they let me cut in line. My customer service advise is, don't take appointments if you can't honor them.Yelp Challenge #19/365

5
Honolulu, HI

BACKGROUND- Should have gone to LEX BRODIES from DAY 1... but moving from Cali, I only heard of Sears Auto. Learn from me...go to LEX BRODIES!!The GOOD- Keith, Brandon, Warren. Freakin awesome. Nice. Knowledgeable. Trustworthy. Showed me what was wrong with my car and explained things in Jeanie Terms. Random but also good...is that they also recycle phone books.The BAD- n/aThe UGLY- n/a

4
Honolulu, HI

It's $50 for a regular oil change here and much more than what I fork out at Flagship. The only reason why I'm here is because I got a Groupon deal and wanted to check out a new place in town.I set a same day appointment and by the time I arrived, the oil change was done within the hour. It allowed me to take a short walk to Ward center and enjoy a quick shopping spree.Once they handed over the vehicle, they did not tell me what was inspected or what was topped off. I guess they were busy and just wanted to get vehicles in and out. I enjoy the customer service at Flagship much better than here. Even with the deal, we had to fork over an extra $5 because it was an SUV and required an extra half quart of oil.I still gave it 4 stars because my vehicle runs the same after my oil change. I was a bit annoyed when I arrived because I actually had to whine a bit about my appointment so they let me cut in line. My customer service advise is, don't take appointments if you can't honor them.Yelp Challenge #19/365

5
Honolulu, HI

In my world, I equate car repair shops with car salesmen, insurance sales people, and real estate agents. I feel these people are generally sneaky and will do whatever it takes to make a big sale off of you. That being said, I never thought I would be giving a car repair shop 5 stars, but that's what they deserve!I needed new tires, a general check up and a safety check. An employee spent some time with me discussing the different options in tires. Like any store, they do promote their preferred brand and specials but they simply tell you about it and don't push it on you. They listened to what I needed and didn't try to up-sell or push me into spending more money.My car was in and out within an hour. I couldn't pick it up right away but they told me they close at 6 to just pick it up by then. When I got there, I realized they forgot to do the safety check. No problem! They did it right away and did it for FREE!The employees treat you like family and are really friendly, accommodating, and professional. I've found my one-stop shop for everything car related!Side note: I love how on the work order sheet there's an option for "Call when pau." It's so refreshing to see a local company offer such amazing service and are still able to stick to their local roots.

5
Honolulu, HI

In my world, I equate car repair shops with car salesmen, insurance sales people, and real estate agents. I feel these people are generally sneaky and will do whatever it takes to make a big sale off of you. That being said, I never thought I would be giving a car repair shop 5 stars, but that's what they deserve!I needed new tires, a general check up and a safety check. An employee spent some time with me discussing the different options in tires. Like any store, they do promote their preferred brand and specials but they simply tell you about it and don't push it on you. They listened to what I needed and didn't try to up-sell or push me into spending more money.My car was in and out within an hour. I couldn't pick it up right away but they told me they close at 6 to just pick it up by then. When I got there, I realized they forgot to do the safety check. No problem! They did it right away and did it for FREE!The employees treat you like family and are really friendly, accommodating, and professional. I've found my one-stop shop for everything car related!Side note: I love how on the work order sheet there's an option for "Call when pau." It's so refreshing to see a local company offer such amazing service and are still able to stick to their local roots.

5
Honolulu, HI

Another excellent performance by Lex Brodie's Tire Company. This time they fixed my husband's brakes. He waited until there was a grinding metal sound. It sounded awful! So I took it in on my way to work and they called my around lunch with an estimate to have it fixed. it was ready by the end of the day and I even saved money by using their Super Saver Coupons off their website. I didn't even have an appointment. Thanks Lex Brodie's! Once again, you pull through!

5
Honolulu, HI

Another excellent performance by Lex Brodie's Tire Company. This time they fixed my husband's brakes. He waited until there was a grinding metal sound. It sounded awful! So I took it in on my way to work and they called my around lunch with an estimate to have it fixed. it was ready by the end of the day and I even saved money by using their Super Saver Coupons off their website. I didn't even have an appointment. Thanks Lex Brodie's! Once again, you pull through!

1
Honolulu, HI

What a bunch of clowns!I had been here three times before and had been generally pleased.Today after arriving for my appt.(made in advance) I was told it would take about an hour, as I was next in line (an hour for an oil change? wow) I left to get lunch & do some shopping. When I returned (80 minutes later) I found that the service had not even been started.Nobody seemed to know anything, but one lady said they could "rush" it. They pulled the car into the bay, and then the service guys started to disappear. A rep asked one to help and was told that he was leaving for his lunch break. No one was there to work on the car.I stood alone for a while and finally just got in my car to leave. They may have been having a bad day, but someone of responsibility should have made things happen and/or make things right with the customer. Instead, employees scattered like cockroaches from a bright light. An extremely poorly managed place. I'll never go back.

Aloha, "TY...VM!" for sharing your experience and concerns. We truly appreciate our customer's feedback since it helps us know what we are doing well and also what we need to improve on or where training needs to take place. I/We are very sorry for your experience; we understand our customers time concerns and even make it a focus to be sensitive to their time constraints, to the point that we have a business card designed specifically to set and clearly announce our waiting/promise time, clocks that go on the vehicles dash board the visually let the staff know when the vehicle promise time is and a program to refund our customers based on a set formula (which we will do in this case, even though no money was spent!). We are also upgrading our point of sale system that will send us messages as we near the end of a customer's promise times and the work is not complete. Finally, we even will put a customer in a free car rental when we cannot meet a promise time and the customers have to run to another obligation. We ran commercials last year where I was asking if the viewer's went somewhere where they received poor service, I was referring to a similar experience I had at a Dr.s office, I ended up doing the same thing... I walk away very upset. But, I did give them a second chance understanding we are human and we all make mistakes; and I have receive very good service since. All businesses will fail from time to time, but do they care? Well, WE CARE! Your experience will result in renewed implementation and training of policies that should have been implemented to help prevent this experience. Had we finished your vehicle that day, we would have missed our promise time by an hour (car was received at 12:30, the invoice closed after you left at 2:01... work would have been done by 2:30 since was up on the rack.) and assuming you are going to perform the service you'll invest another hour getting it done; so, we use 2 hours as the amount of time we missed the promise time. Per our Promise Time formula, we will apply $48 toward a future service (since no money was spent on this visit). We will also review your feedback in our weekly sales and managers' meetings and will retrain our promise time procedures. "TY...VM!" Please e-mail me at [email protected] lexbrodies.com and we'll mail you the gift cart toward future services.

- Honolulu, HI
1
Waipahu, HI

Someone had pointed out to me that my safety check was expired. To avoid any interaction with any popo's I decided to get it done ASAP! Being that it was a Saturday, I thought I'd swing by after I got off of work. It was 2:15pm when I got there and when the guy asked what I needed I told him that I need to get my safety check done. He looked at the clock and said that the guy that does it is leaving at 3pm so they can't do it. So he's saying that it'll take longer than 45 minutes to do a safety check. Was he serious?!? I've never had to wait longer than 30 minutes to have my safety check done. This was the first and he was pretty rude about it. That's okay I'll just take my business elsewhere. There was a bunch of mokes working there anyway and they all looked pretty shady.

4
Honolulu, HI

Great place to get your car serviced or purchase tires. I took advantage of the "Active Family Plan" which is a very good deal compared to what I used to pay at Tustin Toyota in OC for comparable work. Customer service was great. I noticed they are very low key, but friendly and helpful. I replaced my tires and I was given a variety of options and honest advice. Not pushy, gave pro's and con's of all the options suggested, and really gave thought to what was in my best interests. What impressed me the most was they took the time to ensure the best discount codes were applied. Work was completed in just a few hours. Definitely would recommend Lex Brodie's.

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