TIRES, BRAKES & AUTO REPAIR

Voted #1 Top Shop in USA!

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Honolulu, HI

The warning light came on in my car letting me know that the air in one of my tires was low. This is probably going to make me sound like a weirdo, but I have never been able to figure out how much air to put in my tire. I even have one of those silver metal things that you shove into the little tire thingy and then the stick pops out (yes, can you tell depth of my knowledge about those tire things!) but have never been able to understand what it means or how to read that darn thing! So, I drove around for a while... with what could've possibly been a flat tire. Well, it was starting to look flat so I knew I had to put air in. I was going to attempt to put air in myself and so I pulled into the first gas station I saw on my way home from shopping... Shell on Queen/Ward. I get to the air/water station and it's like a vending machine! I needed coins to get air. Pay for air?!?!?!?! Seriously?! Well, annoying as it is, I would've just stuck a quarter or however much it was in there except I had no coins! UGH! So... I drove up the street to Lex Brodies. So glad I did. I pulled into the gas area and the attendant directed me to where the air station was. When I pulled up, a nice man who just happened to be walking out of the garage asked if he could help me - probably because I had a completely puzzled lost look on my face. He was so gracious and kind and checked all of my tires for me!! Told me no charge and I insisted on giving him a tip for taking the time to help me. Initially, he refused saying that at Lex Brodie, they are all about servicing the customer so that later on, when the customer needs more work, they come back. Awesome motto. Nevertheless, I was so grateful so I wouldn't leave until he took my tip... told him to buy himself lunch later. He was ever so gracious. And now my warning light is off and my tires have air!! Great service!

Lora,Thanks for such a great review. We're so happy to be able to help! We're here to serve you!"TY...VM!",Scottfacebook.com/lexbrodies

- Honolulu, HI
5
Honolulu, HI

What a great experience! I always get the best, quick, courteous service. Mandy and Jim are awesome . Got 3 new tires , balance and alignment all in 35 minutes! I highly recommend them. Great customer service and air conditioned waiting room w/ wifi. I'll be back .

Eric,"TY...VM!" for your review. We're thrilled Mandy and Jim could provide you with quick and courteous service. I will pass your compliments along to them. We appreciate your recommendation and look forward to serving you again."TY...VM!",Scottfacebook.com/lexbrodies

- Honolulu, HI
5
Honolulu, HI

What a great experience! I always get the best, quick, courteous service. Mandy and Jim are awesome . Got 3 new tires , balance and alignment all in 35 minutes! I highly recommend them. Great customer service and air conditioned waiting room w/ wifi. I'll be back .

Eric,"TY...VM!" for your review. We're thrilled Mandy and Jim could provide you with quick and courteous service. I will pass your compliments along to them. We appreciate your recommendation and look forward to serving you again."TY...VM!",Scottfacebook.com/lexbrodies

- Honolulu, HI
5
Honolulu, HI

Lex Brodies tire company has been a blessing for me this morning. I drive a sporty Honda civic, that requires expensive Z size tires to fit the rims on my car. After going to Costco and being quoted $450 for 2 tires, I decided to heed the advice from a dear friend who regularly brings his car in to lex brodies. Note: I always get the feeling I'm being taken advantage of when bringing my car to auto shops for servicing due to my lack of knowledge with cars. So I was very apprehensive about bringing my car to lex brodies.I am currently sitting in their comfy lounge as they work on my car. I am super pleased with the service provided by the kind aunties that are at the gas pump. One of them gave me a $25 off card when I mentioned I was gonna get new tires. I have to also recognize the comfortable and welcoming service provided by Jayda who quoted me for my tires and even took the time out in showing me just the kind of tires I'll be purchasing. Her customer service is exceptional. Instead of taking advantage of my lack of knowledge and selling me expensive tires, Jayda treated me as if I were a friend. She was very informative and detailed in educating me about my car tires.Their lounge is comfortable and well a/c'd. They have self serve coffee and a bunch of snack vending machines outside the lounge for you to enjoy. I brought my car in around 7:30am and was out of there by 8:15am on a Saturday! Not even Costco could crank out work in that amount of time. After my tires were done, I was sure to give Jayda a big hug for her time and effort in helping me. All in all, my experience at Lex Brodies has changed my faith in car auto shops. People ike Jayda honestly do look out for your best interest and above all, treat you like a best friend rather than just another number. So if you're looking for quality service that is affordable for your car, I highly recommend you visiting Lex Brodies on Queen Street.

Rory,Thank you for your wonderful review! We will pass your compliments along to Jayda, and the team; they all work very hard to take care of our customers. We look forward to serving you in the future."TY...VM!",Scottfacebook.com/lexbrodies

- Honolulu, HI
5
Honolulu, HI

Lex Brodies tire company has been a blessing for me this morning. I drive a sporty Honda civic, that requires expensive Z size tires to fit the rims on my car. After going to Costco and being quoted $450 for 2 tires, I decided to heed the advice from a dear friend who regularly brings his car in to lex brodies. Note: I always get the feeling I'm being taken advantage of when bringing my car to auto shops for servicing due to my lack of knowledge with cars. So I was very apprehensive about bringing my car to lex brodies.I am currently sitting in their comfy lounge as they work on my car. I am super pleased with the service provided by the kind aunties that are at the gas pump. One of them gave me a $25 off card when I mentioned I was gonna get new tires. I have to also recognize the comfortable and welcoming service provided by Jayda who quoted me for my tires and even took the time out in showing me just the kind of tires I'll be purchasing. Her customer service is exceptional. Instead of taking advantage of my lack of knowledge and selling me expensive tires, Jayda treated me as if I were a friend. She was very informative and detailed in educating me about my car tires.Their lounge is comfortable and well a/c'd. They have self serve coffee and a bunch of snack vending machines outside the lounge for you to enjoy. I brought my car in around 7:30am and was out of there by 8:15am on a Saturday! Not even Costco could crank out work in that amount of time. After my tires were done, I was sure to give Jayda a big hug for her time and effort in helping me. All in all, my experience at Lex Brodies has changed my faith in car auto shops. People ike Jayda honestly do look out for your best interest and above all, treat you like a best friend rather than just another number. So if you're looking for quality service that is affordable for your car, I highly recommend you visiting Lex Brodies on Queen Street.

Rory,Thank you for your wonderful review! We will pass your compliments along to Jayda, and the team; they all work very hard to take care of our customers. We look forward to serving you in the future."TY...VM!",Scottfacebook.com/lexbrodies

- Honolulu, HI
5
Honolulu, HI

After AAA changed my flat tire we headed over to Lex Brodie .... Mike Rizzo greeted us and after he checked everything out he said he would be in contact regarding some of the issues they were going to check ... he called us within the half hour and I gave him the okay to do all the service we needed - he was nice enough to give us the applicable online coupon discounts, change my spare to a larger tire, and was patient enough to answer some questions I had regarding trading in my car and transmissions - he and Darshelle were AWESOME !! .... and my car was ready in less than two hours.Mahalo Lex Brodie for always taking care of us !!!

4
Kaneohe, HI

Very helpful .. took me right in and gave me a good price

4
Kalihi, HI

Took advantage of a groupon deal to get an oil change (bio-based synthetic oil change to be specific). Got a same-day appointment on a work holiday for me. Works for me! Caveat: I'm used to getting relatively quick service at Jiffy Lube, so I had to prepare myself for the estimated 1.5-2-hour wait for an oil change (accurate estimate by the way). The people also did a basic check of fluid levels etc.; they noticed that my air filter needed replacement, so they offered to do so for the cost of the part with no added labor (good!). There's a waiting lounge with TV, magazines, AC, but I opted for one of the chairs in the garage area. I observed their seemingly efficient and organized operations in the garage, with customers checking in with their cars and employees staging and prioritizing work on the cars. So I would go back for auto maintenance and repair services - hopefully not too soon with my reliable car!

4
Kalihi, HI

Took advantage of a groupon deal to get an oil change (bio-based synthetic oil change to be specific). Got a same-day appointment on a work holiday for me. Works for me! Caveat: I'm used to getting relatively quick service at Jiffy Lube, so I had to prepare myself for the estimated 1.5-2-hour wait for an oil change (accurate estimate by the way). The people also did a basic check of fluid levels etc.; they noticed that my air filter needed replacement, so they offered to do so for the cost of the part with no added labor (good!). There's a waiting lounge with TV, magazines, AC, but I opted for one of the chairs in the garage area. I observed their seemingly efficient and organized operations in the garage, with customers checking in with their cars and employees staging and prioritizing work on the cars. So I would go back for auto maintenance and repair services - hopefully not too soon with my reliable car!

5
Honolulu, HI

Yes, I got the old screw in the tire scenario while dropping off one kid to school. I made it over to Lex Brodie's with my four year old in route with me. The initial guy told me it would be a short wait while they fixed it. I played with my 4 year old in an air conditioned room with a TV while we waited a very short time. A smiling lady told me our car was ready and that it was free to fix since I had bought my tires there. What started out as a very cruddy situation ended up great with very helpful, smily people! Thanks!

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