I stopped at Lex Brodie's Kalihi after work due to a slow leak in one of my tires. I arrived around 5:40pm to see if I could have my tire fixed. The lady at the counter talked to the tech and he said they can do it. She told me it may take 25 minutes. Okay, so I paid for the work to be done. I waited in the waiting area, a few minutes later the counter lady comes in explained to me that there was a bolt in my tire and she told me the hole may be to large for the plugs they use and can't guarantee it won't leak. Also since it can't be plugged I will need to buy a new tire. What?? A bolt?? I took their word and didn't even request to see it. She offered to have my spare tire put on and refund of money. So the next day I took the tire out my trunk and looked for this "bolt" they spoke of. All I could see was a piece metal in the middle thread of the tire and that's where it was slowly leaking from. While at work on my break I used our compressor aired up the tire, removed the piece of metal (looked like a tip from a knife), plugged the hole with tire plug kit I had in tool box. Took a lot longer then I anticipated it would. It's not a easy task if you rarely ever do something like this. No leak so far, even after 8hrs. I came to Lex Brodie's because I knew they could have fixed it a lot quicker then I could. I feel as if Lex Brodie's Kalihi told me this story either to go home on time or to get me to buy a new tire. If they didn't want to do the job, should've just told me it's to late or they're not accepting customers already.Re: thanks Scott for the reply.
Thank you for the feedback. First, please note that our team welcomed you in at 5:40 so they were happy to help even though near closing. (This store has stayed as late as 8pm to accommodate customers who needed their vehicles that night!) I checked with the team and they mentioned that when they saw the piece of metal that was near a 1/2 inch wide, they recognized it was too big for us to repair. We follow the Tire Industry (and all tire manufacturers) repair standards. Any punctures over " wide cannot be properly repaired and safely put back on the road where the repair shop and tire owner can be confident that there is very minimal chance for tire separation or failure from the repair. There have been many lawsuits over improperly repaired tires. When we see a tire that cannot be repaired, we must decline to repair the tire, which is in the best interest of the customer (as well as the repair shop). Our team offered to help how they could by installing your spare on for you, at No Charge. I hope this shows how our team actually was service focused and simply did what they could to help. If you e-mail me at [email protected] , I'm happy to send proper tire repair procedures and info on why the old style of plugging tires from the outside is seriously not recommended by the tire industry. I hope this has addressed your concerns. I/we apologize for your disappointing experience. But, it seems we were helpless to help. Just to confirm, was the tire purchased from us? If it was, we can offer a road hazard warranty (want to make sure this wasn't missed somehow). Thank You... Very Much! Happy to send info, please e-mail me and I'll send soon after. Take care. Sincerely, Scott D Williams President
- Kalihi, HI