Waipahu, HI
I just like to start off this rant with, yes I had an appointment for my recent visit.
I had an appointment to bring my car in for a flat tire. It took them 2hrs to determine that my tire was not repairable, luckily I had warranty on that particular tire with them but it still ran be about 89$ for 1 tire. The mechanic guy already had my new tire ready to go, but it took them another hr or so to put my single tire back on. The total visit was about 3hrs. I was waiting in the waiting room during the whole visit.
Plenty of other shops that I've been to, typically takes 30mins-1hr max to fix a flat/tire change.
Aloha and Thank You... Very Much for your feedback. Please accept my / our apologies for the long wait for the Tire replacement. I found your appointment on 2/9 at 11am. We also found your invoice #5109580 (Tire had a $69.99 discount due to the road hazard warranty - that comes with our Full Service Installation package. That left a $50 charge for the Tire and the the new $25 installation package charge + tax and disposal). We will look to see why the wait was so long! Can you confirm when you left? As well as how long our team member said the repair should take (normally would be 45 min to an hour). We have a Completion Time promise; we can apply here. Please email us the additional information to [email protected]. Ty...vm! Scott
- Waipahu, HI