Honolulu, HI
I had a disappointing experience with this Lex Brodie location. I showed up for a 2:30pm appointment and was told the wheel alignment on my truck would take about an hour and a half, and that they would call when it was done. I was shocked that they wanted to charge me $179 for an alignment with a 15 day guarantee because of after market parts. Apparently, a regular wheel alignment costs $100, and $159 for a year guarantee. I needed the alignment to get a reconstruction permit, so I agreed to move forward with it. My husband and I waited next door at the pub for an hour and forty before we decided to walk back over and wait at the shop. To our amazement the truck hadn't moved or been touched! The guy helping us came out and told us he needed to help the people with appointments before us. We were one of the people with an appointment! All he had to say was "my bad." At this point I got on the phone to call Goodyear, they quoted me $115 for the same job and delivered excellent customer service when we showed up. I thought it was worth giving people a heads up.