Ok so this one time I needed to visit someone for work in the building across the street and there was no parking anywhere, talked to a guy at lex Brodie's he basically Valet my car in their lot and saved me a ton of time. However, my experience as a customer here is vastly different. Took a new civic here to have wheels with hubcaps to a set of S2000 rims and tires with like 85% tread left. So they say no problem and we drop the car off. We never got a call saying the car was ready so at 530p we headed over there anyways they close at 6. They finished the car around 620p and although we didn't get a call or anything the fact that they got it done was good enough for me. GF drove the car home and said there some noise coming from the back of the car that wasn't there before. After driving around and reproducing noise I discover that the driver side rear tire is rubbing on the inner wheel well causing the friction and the noise. I call them back in the morning and they say yea bring it back in. I took it in 2 hr later they call saying they're going Ng to charge me to move the sensors back to the factory rims. I tell them that they should make sure every car is safe without problems before they send the car out. The manager gets on the phone and tells me it's my fault too because I bought the rims. Hr than says the technician should have checked but they would only assume 1/2 blame. So let me get this straight if you steal my gun and kill someone it's 1/2 my fault bc it was my gun, nice logic. After 30 min on the phone trying Ng to help this guy understand customer service and asking what the owner of the store would say he basically says yes he would side with you. Then he tells me I need to see if the technician fells like doing the job to put original tires back on. Lol are u f'in serious you know the tire is causing a dangerous situation and your telling me you may not fix ur screw up unless u feel like it nice customer service bro. In the end we still had to pay them without getting a full refund. Maybe I'm not forgiving enough but ur reputation in any service industry is based on exactly that your service. Without customers you fail, news flash we live on an island where everyone knows everyone reputation spreads fast. It my opinion that 1 you never blame a customer, 2 if you screw up assume responsibility, and 4 never threaten the customer with not fixing your mistake because " This is being a lot more difficult the we thought it would be" - quote from the manager of the service dept. I am sure many have great experiences here but the fact that even one customer was treated badly or unfairly regardless of circumstances if unforgivable. So manager get your stuff together you are a spokesperson for the owner, and supposedly a leader, what type of treatment are u teaching your employees there? I'm sure this company didn't become successful by treating customers the way u did. Please avoid taking a company they made successful and giving it a bad name.

We are frequent visitors to Oahu and have heard of the quality , friendly and honest service that people find at Lex Brodie's. We borrowed our nieces car and she needed tires and a headlight so we gave Les Brodie's a try . What we had heard was right on the mark! Junior helped us from beginning to end . He was honest as it turns out the headlight was okay just a short , so NO charge then we bought two tires and the other two he said were okay . He did not try to up sell us something we didn't really need . They were ready for the car at our appointment time and the service was quick as could be expected . Junior treated us just like we were locals . We appreciate his friendliness and honesty. If we ever find a need again we will definitely return ! We used the store at 333 Kalihi st. , Honolulu. Thanks Junior !

Went to Lex Brodie's Waipahu to have my flat tire checked out, repaired and also have a safety inspection at the same time. Lex Brodie's personnel were very courteous and professional with much Aloha.

Professionally done...... Quick and Clean

Great service! Only improvement is coordinating with Hawaiian Miles program, as I'm still waiting for my $600.00 purchase of tires to be added to my card.

Just go to Lex Brodie, braddah been around since I was a kid. They always take care!

Very courteous service. Fast check in and performed in a timely manner. Will definitely return as need occurs.

I went to Lex's since the 1970's. The store is terrible compared to back then. I went there last year for a safety inspection and they lost my hub cap, then tried to replace it (a stock $180 one) with a $10 one from Kmart. I had to fight and write to the owner to get a proper replacement and the store manager complained to me that me writing to his boss caused him to come in on his day off. It took a week when it should have taken a few hours. Nobody ever said they were sorry about losing the cap. The business is a sad shadow of what it used to be when Lex was alive. Last week my neighbor took his tesla in for a flat tire repair. It took them 5 hours because they don't know about Teslas. and even then , my neighbor had to phone Tesla for info, Lex's wouldn't even do the phoning around to find out how to work on the car. There are far better and cheaper tire places in Kaneohe and I will never be going back to Lex Brodie's again. Sad because it used to be, without a doubt, the best tire shop on Oahu.

Great service

The wait time for changing my flat tire was minimal and all staff were very caring and helpful.