Very bad service for safety inspection on 3-26-13, 8:00 am after sales person told me it would be 1 1/2 hr for two tires to be delivered and they would call me back. I payed for a safety inspection, two tires, and the alignment,then went home and waited for them to call. They never called back. I drove down to talk to them and the tires were there, so they mounted them. They let me sit there for more than 2.5 hours until I made a fuss. I don't think I ever got the alignment. I was so mad I just left.
Aloha, I/we are very sorry for the disappointing visit. I will look into this ASAP! Can you send me your invoice number? What time did you finally leave? Once again, we are very sorry for the disappointing visit. We really appreciate your patience and allowing us to serve you. Once I have the invoice number, I will research on get back to you by early next week. I'm concerned about the miscommunication or simply lack of communication and follow through. And whether all the work was performed that you paid for. Sincerely, Scott D Williams President
- Kaneohe, HI