Kaneohe, HI
I don't really ever do reviews. Mainly my philosophy is, I'm paying for good service, so it should be a given that the quality is good. I chose Lex Brodie because it's a well know company, it's close to home, and they guarantee their work. I took my car in for what I thought was a power steering leak, to only be told that it was a bigger issue (rack and pinion). I was told it was going to cost me about $800 more than I expected. So naturally, I figured they were taking advantage of me. However, when I expressed concern, the technician brought me in to show me the problem. When I picked up my car, there was a very loud and very new scraping sound. I told them that I wasn't happy about it and felt that they should address the issue. The manager worked with me to fix the problem. Took the car back in, gave me a loaner while they fixed it and didn't charge me for the solution. These folks really stand by their work and I really am grateful for the Kaneohe Lex Brodie team.