Aiea, HI ("Pearlridge")
I'm okay with the service especially when I was offered a free car rental for me to use while my car is in the process for tire replacement. However, when I picked up the car only one tire was being replaced which supposedly all 4 as what I paid. Your customer care staff was apologetic enough for their mistakes and gave me an alignment for free. Then I have to wait another hour in your customers lounge. Luckily that day I didn't have an emergency call from my job. Otherwise, I would be really upset feeling useless sitting there. Next time, please make sure your job is completed to specs before you call customers back for pickup. Cause all needed to be done at that point, is to go out there and take a good look at the car parked in-front to make sure job is completed. And by the way; your lounge A/C is not working. Poor air quality. The wifi pass codes is not working either.