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Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Aiea, HI ("Pearlridge")

Stopped by for an oil change, I was in and out in about one hour. Always easy working with the Pearlridge team.

5
Aiea, HI ("Pearlridge")

Excellent service

5
Honolulu, HI

Thank you very much to Lex Brodie's employees at the Kaneohe location. The staff was very friendly and answered all my questions. They did a free inspection of my brakes and explained what the problem was and what needed to be done. They checked my tires and as I suspected , two of them needed replacing. Thank you to Paul for servicing the brakes.

4
Waipahu, HI

Quick and good service. Took the car for a test after, great job. Person in the office was very courteous. Not sure why, but before when I used to park in front, a service manager would come out and help me. Now I have to go into the office to check in.

5
Kaneohe, HI

I can't remember her name....but whoever the woman was who was working Saturday around 2:00 in the afternoon and helped check us out...very helpful and makes us want to come back to Lex Brodie.

5
Kaneohe, HI

Went in for a safety check (no appointment) Fit me in right away ! Service was excellent !

5
Honolulu, HI

Great service and will see you again!

5
Aiea, HI ("Pearlridge")

The very first time I brought in my Toyota Tacoma it was for an oil change and I heard a noise under my hood, but wasn't sure what it was. The oil change does take forever and they normally have your car for a couple of hours even if you have an appointment. Just a heads up. When they called me to tell me that my truck was done I asked if they figured out the noise and their employee informed me that they didn't know what was causing the noise. I was a little taken back because it seemed as if they didn't even look. I was actually going to write them a bad review that day, but had just decided that I wouldn't use them in the future. Long story short I took my truck to Goodyear and they figured out the noise and had my truck fixed within an hour. This incident happened back in January. My fiancé needed an oil change and every time he stepped on his brakes his 2009 Chevy Impala they would vibrate and there was a loud squeaking noise. It was very loud and the vehicle just didn't feel safe. He was starting a new job so I told him that I would drop off his car and he could take my truck. I wasn't really sure where I wanted to go, but Lex Brodie's is by my job. I figured that I would just drop it off and pick it up after work. My appointment was at 11:30 am on May 3. They let me drop the car off early because my shift started at 11 which was convenient. I received a call from them about 12:30 to tell me that the oil change was complete, but the front brakes would need to be replaced. I gave them the go head to work on the brakes. I got to Lex Brodie's around 4pm thinking that they would almost be done. I was mistaken though. Chelsea was behind the service desk and told me they were still working it. I was slightly annoyed because when I looked at the vehicle nobody was working on it. It was just sitting in their lot. I asked her how much longer and she told me that she would find out. She came back and said that it would be ready by six. Now my agitation had reached a new level because they closed at 6:00 and I didn't have time to wait until 6:00 due to dinner plans that I had with my mother at 5:30. I was taking my mom out for an early Mother's Day dinner. I told Chelsea my situation and she told me that she would get me a rent a car from enterprise so that I could make my dinner. What a relief and a awesome gesture from Chelsea and Lex Brodie's. I picked up the vehicle on Wednesday and used the 15% off for checking in on Yelp. That's such a big help. I ended up saving my fiancé over $52 just for checking in. However, when I left that afternoon I noticed that the vibration had stopped, but the squeaking noise was worse and even louder. After being charged over $600 you can only imagine how angry I was that my second experience with them was similar to the first and there was still an existing problem (Insert eye roll please). I called them and told them the situation and they told me to bring it back when I could. This was extremely annoying because they already had the vehicle for a day and a half. My fiancé and I work four jobs and rely on our vehicles heavily to get us where we need to go. Having to bring the car back in forth is a huge inconvenience. We weren't able to bring it in until Saturday morning. I was told on the phone that I didn't need an appointment and would be seen as soon as I brought it in by a gentleman who's name I didn't catch. So imagine my surprise when I brought it in and Serina told me they wouldn't be able to look at it until about an hour, but she would call me. I was really starting to hate this place. She called me and informed me that they needed to shave the brake pads in the front and that they would work on the rear brakes at no extra charge. I was grateful for that, but then asked her how long that would take. She told me that it wouldn't be ready until Sunday. She must have heard the agitation in my voice and offered another rent a car, but luckily we didn't need it. I am super appreciative that Serina and Lex Brodie fixed the rear brakes at no extra charge. We picked up the vehicle early today and both Chelsea and Serina greeted us. Serina handed me the invoice and told me that we were good to go. I was very grateful to these two ladies for being so friendly and professional in this stressful situation. They actually are the reason that I'm giving a five star review and will return with our vehicles in the future.

5
Honolulu, HI

Visited Queen St location on 5/6/16... I've been a Lex Brodie customer for decades... At Waipahu, Pearl Ridge, Kalihi and of course Queen St branches. Many people tell me it's cheaper to go to Costco or Sam's Club, and I have memberships at both so why do I always choose Lex Brodie's? The short answer is SERVICE. Got a flat? Hit a pothole and need to check alignment? Time to rotate your tires? Just come in, you're a customer. And that STILL means a lot to the folks at Lex Brodie's. As far as the pricing, Lex Brodie's has come to within just a few dollars of Costco's prices every time for my cars. And I don't have to special order tires for my wife's Murano with Lex. Sam's usually doesn't have my size. The service you get at the other guys is "tires on your car", valve stems, mounting, disposal, all extra...so where'd the savings go? With all the specials at Lex Brodie's, along with the incidental charges already included in the price, I come out on top every time. And Costco doesn't do alignment last time I checked. No criticism, that's just not their thing. I've read some of the other reviews on Yelp, and several complaints are directly addressed by Scott Williams, the Executive Director, who offers to make things right at the companies expense! You just don't see much of that any more. A company that values it's customers. Because customers mean business. My experience this time was excellent as always. I made a phone appointment the day before. (DO IT ONLINE for an additional discount), When I showed up at 1pm, they were busy! Yet, at least three people stopped to ask me if I needed help, even though they were already helping other people. They don't just ignore you. Salesguy Kevin Proctor walked over and just said "I'll take care of you, sir!" and got me all squared away. My appointment was for 1:30. By that time, I was sitting in the air conditioned waiting room, while they were putting my Xterra up on the rack for the set of Michelins I wanted. (At the price I was quoted, which was only a little more (maybe $20) than Costco for the set. So worth it. The shop seems chaotic at first, but watching closely, the crew has some real team chemistry going on. Customers come in and they are taken care of. You don't have to try and get their attention. They notice you. The workers are all hustling, and they all seem happy. You can sense a feeling of pride at doing an excellent job. Too many businesses DON'T have that vibe going on, and I can sense it. The business is doing something right with its customers AND it's crew. Way to go. I have to mention the waiting room is cool and large, the chairs are comfortable, there table space if you want to have a snack or get a little work don'e... WiFi is free, and employees came in to make sure the coffee area was clean and in order several times. Someone even put the Cleveland vs San Antonio NBA game on the big screen. Not bad at all! Kevin kept me updated on the progress with my car, and Scott Williams even stopped by to chat for a while. Our families are friends from a while back, and it was good to catch up with him. He's a great guy all around, and I'm sure he's a big part of why Lex Brodie's is so successful. Lex is really expanding their marketing edge and it shows with all the coupons, promos and the Customer Rewards program, it's like Starbuck's for your car! Total time there just a little over two hours. That's four tires, mounted, balanced and aligned. And my Safety Check. The alignment check is free of course, Kevin showed me the printout and explained that I needed a small adjustment. The service was $90, with a 6 month guarantee. And I got discounts on all of it! Lex Brodie's is an excellent example of a how to run a local business successfully. I like being treated like I matter as a customer, and getting a good value. The fact that Lex Brodie's is a local company just makes it a little more satisfying. Make your appointment online, and check out all the specials they have!

5
Kaneohe, HI

Service was Friendly and Fast, Tanx LexBrodies.

4.6 STAR AVERAGEVIEW REVIEWS
Love the service ! Friendly staff ,Fast and efficient. On line booking makes it convenient .
Terri M.
5
No one anticipates to have a flat tire while going about their day, so needing to deal with a flat tire is always a frustrating ordeal…Thankfully, paying a visit to Lex Brodie’s has never added to that frustration and instead provides a pleasant, friendly experience every time. Thank you to the team at Lex Brodie’s Aiea for taking care of me during my most recent visit.
6/19/2023
Troy A.
5
Easy to book appointment via web. Coupon and extra saving booked on line are great! Excellent customer service. I really liked how they explained what they worked on and how should take care of it. Good job!😄 👍 Mahalo for your excellent customer service.😄
8/28/2023
Melanie P.
5
Yelp Review: I needed to change all 4 of my tires. I usually go to Costco because its less expensive. BUT because there is always such a long wait at Costco, I decided to go to Lex Brodie. Great decision. Customer service is first rate here and it ended up being less than Costco. It was fast!
6/11/2023
Jay. Y.
5
Have been going to Lex Brodie's for tire and alignment work for over 40 years and they have been outstanding. Sure, I've experienced a few "quirks" with them, but that also happens with any other best other shops taking care of them in good order.
Alan Y.
5
Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!
James P.
5
Google Review: Excellent service, sincere employees whose main goal is to make clients happy, fix their their car concern and eases their worries. This is how I feel each time I bring my car to their Waipahu location. Less talk, more work, and fair cost! Much aloha and mahalo, Waipahu Crew!!
6/12/2023
Elizabeth P.
5
Thank you for always taking care of my car. consistently respectful, good communication. Thank you for fitting me in and keeping it transparent
Catherine M.
5
Yelp Review: Outstanding customer service! Unfortunately, everything that could possibly go wrong with my vehicle, went wrong. I was more than stressed, until I contacted Lex Brodies Waipahu. I will continue to support such an awesome business. Thank you, thank you, thank you!
7/28/2023
Kristi K.
5
First time at lex Brodie’s it was excellent service and the girls at the front were really helpful.
Ronald & Sally H.
5
Lex Brodie's give you a fair assessment Fast , honest and friendly service, especially on a weekend. Appreciate you getting me back on the road while keeping me in my budget.
7/2/2023
Mario R.
5
Wonderful, quick service. My low tire pressure light came on while driving to work downtown. I was able to make an appointment to drop off my car at lunch and picked it up after work. No charge for checking my tires and the employees were extremely friendly and efficient even though they were busy.
Judy C.
5
Google Review: Recently walked-in to Lex Brodies for a slow leak on one of my tires. The staff was friendly enough but extremely efficient. The price quote was accurate and reasonable. Big thing to know is that they service Teslas for a much more reasonable cost, something like 2-3 times cheaper than getting checked at the service center. Recommend for convenience, reasonable pricing and speed of service.
3/18/2024
Martin H.
5
Google Review: I've gone here a few times over the past couple of years (oil change, brakes, safety check, alignment) and they've always been able to get me in within a day or two instead of the many week long waits of other mechanics in the area. They're very honest and straightforward, I was never pressured to get extra or unnecessary work done. A solid and reliable group of folks!
7/27/2023
Emily J.
5
I always receive great service from this location. Today I had Jack and he was awesome. He explained the services and pricing. Extremely helpful. The woman who cashed me out (ugh I wish I got her name) was so kind and courteous, too! 5-stars all around! Mahalo!
Lisa U.
5
Yelp Review: These folks are fantastic. GREAT CUSTOMER SERVICE!!! I truly enjoy my visits to this location and my interactions with the employees! All smiles!
5/21/2023
Eric H.
5
Yelp Review: Great crew as usual. Professional, knowledgeable and just plain cool to do business with.
11/14/2023
Richard A.
5
Yelp Review: First off I don't do Yelp reviews, good or bad. My experience here has always been honest and accommodating, as well as prompt! I have been bringing my car here for far more than just tires. The staff is always amazing, and I want to say thank you! to Lex Brodie's staff!
7/19/2023
Robert S.
5
Yelp Review: Always exceptional service. I never feel cheated and the online coupons are always nice.
7/7/2023
Loraine H.
5
Yelp Review: My tire went flat and I wondered how Lex Brodies would handle it. Let me say the schedule an online appointment was easy and timely. I arrived on time and was out of there in 30 minutes. That is customer service! Thanks!
3/13/2024
Mike D.
5
Google Review :I really like this place! It's super convenient and I have consistently been able to get great same day service. Jordan in particular is extremely professional, friendly, fast and somehow keeps up with what's going on with my vehicles in between services
6/28/2023
Parks M.
5
I am very satisfied with the service at Lex Brodie’s. The staff were all very helpful and the work was completed timely and for the estimated price.
Robert R.
5
Going to Lex Brodie's Waipahu is always like stopping by a good friend's house. Lei, Blossom and Kekoa always take care of business professionally and personally. They know their business and take care of everyone courteously and with the best customer service anywhere. The maintenance was taken care of completely, with an excellent review and recommendations by Lei. Blossom took care of the follow up appointment and parts ordering completely, patiently, and as everyone there, like old friends. Always great to see Lei, Blossom and Kekoa!
6/21/2023
Phillip M.
5
Easy online appointments, quick in person check in and drop off. Car was running great! Thank you for the quick service. Will always come back to Lex Brody's.
6/9/2023
Douglas C.
5
My go to for our company and personal auto tire needs. They provide excellent customer service from beginning to end. The receptionists are gems there as they hold down the calls and processing without losing their cool. They also answer phones in a timely manner. Wait time is excellent compared to dealerships. And they do quality work and hold true to their warranties/guarantees. Appreciate your hard work there at Lex Brodie's!!!!
11/14/2023
Bryce. F.
5
Yelp Review: Having car trouble sucks but we all know that finding a good mechanic is half the stress of getting the repair done. I've been taking my cars here for years and they've always treated me right and charged me fairly for the work. The team is always so nice and their customer service top notch. Shout out to Kevin for helping me on my last visit. Keep up the good work guys !
8/2/2023
Jay M.
5
Staff are always very friendly and range of services is convenient. I also like the online reservation system, and the waiting area is great, too.
Mark S M.
5
Yelp review: Fast same day installation. Tires were in stock unlike the big box stores where tires had to be shipped in. I either had to wait for the shipment to arrive or wait a week for an installation date (two different stores). Tires were balanced and installed faster than the two hour wait anticipated. So you pay a little more for the tires, you don't have to wait for the shipment to arrive (longer than the promised wait time) or waiting for an open installation date.
3/14/2024
Michael N.
5
I have been a Lex Brodie client for over 20 years. Today, I still get the same great service every single time I’m there!
Carlin K.
5
Google Review: I cannot recommend Lex Brodie's highly enough. Their commitment to excellence, exceptional customer service, and expertise in their field make them a trusted and reliable choice for anyone in need of tire, brake, or general automotive services. I am grateful to have discovered such a reputable establishment and will undoubtedly be returning for all my future automotive needs.
7/10/2023
Deven L.
5
Google Review:My first time at Lex Brodie's. The service was outstanding! Went in for brake service and they did a complete inspection of my 4runner. I was expecting to replace pads and shoes. after inspection they informed me that my brakes were in good condition. There was no charge. Hard to find that kind of honest service. Not because it was free of charge, but because they were professional and honest!
7/19/2023
Daniel F.
5
I am very happy with great customer service and friendly staff at Waipahu location and highly recommed. They take pride in taking care of there customers. And they honor military discount. Mahalo
Abdul R.
5
Yelp Review: Jack and the girls at the front took really good care of me and my mom. They are professional and probably one of the most honest mechanic shops I have been to. You can tell they really want to make their customers happy and give them the most fair price they can. Jack and the sales girl I talked to broke down all the costs before starting the work so I knew exactly what we were paying for. Great staff, patient, kind, and honest. This place treats you like family and wants you to leave happy.
5/21/2023
Kai C.
5
This was my first visit with Lex Brodie Kaneohe branch and I’m sold as a forever customer. The manger Gerard and his staff treated me like Ohana. I highly recommend Lex Brodie Kaneohe branch if anyone needs tire and/or brake service. They are the best. Mahalo🤙🏽🙏🏽
Ken Y.
5

RATED A+ SINCE 2007

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Aiea, HI ("Pearlridge") (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.