Oahu Auto Repair & Tires

Disappointed with front desk service. I showed up expecting the usual friendly service & warm greeting. However, when I entered the doors, I was rudely ignored for a few minutes with the lady and man working on paperwork and on the phone. I then was shoo-ed into the cordoned off area to wait with no one in line. I waited for almost 15 minutes in that “line” and wasn’t acknowledged or informed that they will be right with me. When I was finally called over, the service was cold and not friendly at all from the lady. I don’t know if she was having a bad day or just overwhelmed, but I was very disappointed at this. I just might take my business elsewhere because of this. The tire service was good as usual, however.

Came in for a safety. Booked appointment online in less than 5 minutes. Easy to do. Helped by Jordan. Fast and friendly. Simple as that. Good dude.

Excellent service!

I took my car to Lex Brodie's in Kaneohe to have a nail in my right-rear tire repaired. I arrived at 7:30 a.m., and the counter person checked me in, advising me that the service could take the entire day and that they close at 6:00 p.m. Since I couldn't safely drive around with a nail in my tire, I accepted the wait and returned home, expecting a call when my car was ready. At around 4:00 p.m., I called to check on the status of my car but reached an automated phone system. I left a message and was promised a callback. By 5:00 p.m., I still hadn't heard from anyone, so I decided to walk down there myself to find out what was happening. My car was finally being serviced around 5:45 p.m. The technician found a nail embedded in the rear right tire. While my car was on the lift with the rear tire removed, the technician working on it left to help another technician with a different vehicle. I'm not sure why the work on my car wasn't completed first or why no one kept me informed about the delay. After waiting nearly the entire day, I was finally told that the tire was unserviceable and needed to be replaced. When I asked about the new tire cost, the counter person informed me that they didn't have a replacement tire in stock and would need to get one from another branch, meaning I would have to wait until the following day. At that point, I decided not to spend another day dealing with the situation. I had wasted an entire day and still had no tire repair or replacement. The following day, I took my car to Costco, where they replaced the tire and gave me a substantial discount under their road hazard coverage. I believe in supporting local businesses, but customers also deserve efficient service, timely communication, and consideration for their time. Spending nearly an entire day waiting, receiving no callback, and ultimately leaving without a repaired or replaced tire was extremely frustrating. Unfortunately, my overall experience with Lex Brodie's Kaneohe was very disappointing, and I cannot say I'm happy with the service I received.

Quick turnaround, great service!!

Very friendly, helpful and informative!

I have always trusted Lex Brodies to service my truck. For more than 20 years they have consistently given me great and honest service.

Had a great first experience here. They were prompt, efficient and honest. Lilo was terrific: straightforward, easy to work with. I will be coming back!