As always, the service and communication was great! Instead of 5 stars, in dealing with the Pearlridge or Queen Street store it should be 10!
Ben was excellent, managing the many incoming calls as well as the clients who showed up at the shop. He was very courteous and efficient although Lex Brodie’s was extremely busy. My car was done in the amount of time he specified, however. It’s a pleasure to go there when there is this kind of service.
Staff was busy but guided me with unstressed responses to my novice experience of brakes and tires. I arrived early for an online appointment and was welcomed with a smile and fresh coffee.
I had previously purchased a set of tires and thankfully I got road hazard coverage. One day I saw my tire indicator lit and somehow a nail had punctured a tire. I called the Kalihi branch and they told me to bring my car over. Within just an hour, my tire was repaired and I was on my way. Mahalo Lex Brodie.
Thank you Jordan. Called for an appointment. Rotation, balancing and alignment. Service was great and the cost very reasonable.
Awesome service. Did an awesome job on putting tires on my new Jeep. They kept us informed of the process and were very knowledgeable. Thank you!!!
I really didn't know much about this place,my friend actually told me great things about it, I am glad I went because the attention to the customers is really good, thank you for the quality of your service .
Great customer service. I can't go to another shop anymore. Thank you for providing friendly thoughtful service always.
I have never been treated better than by the staff at the Waipahu store . I’d made an appt to buy a particular set of tires and when I arrived they didn’t have the tires I’d agreed to. When the mistake was realized they immediately offered to give me better, more expensive tires for the same price as the others. It was an amazing experience and everyone was so nice. The warranty and free rotation is great for the life of the tires ..I’ve always gotten tires at Costco but it’s such a hassle getting in there with an appt and nearly impossible to get them rotated when they’re due . And these tires total cost was $170 Less than Costco for equal tires . Never going anywhere else again
Moved back to the Islands and needed reliable car care for my 2000 Mustang. Read article on L B in the new Kaneohe magazine. Super job on larger preventive care tasks. Thank You Gerard and Ben. I've found the reliable and reasonable car care I was looking for.
I've had vehicles I've owned over the years worked on by LEX BRODIE'S. Weather it's at the Pearlridge, Waipahu or the Kalihi locations I've always known I'll receive excellent customer service. Your staff is very knowledgeable and customer friendly. That's why I'll keep coming back. Thank you very much!
Exceptionally on time , courteous, professional and that's why I always look forward coming in 'cause there's simply no place like Lex Brodie's.
As is typical, when you need service it is frequently without warning (and with no advance planning). The team at the Kaneohe Branch has consistently worked with me to get my vehicle in and serviced; working with my work schedule and keeping me abreast of the progress. Consummate professionals!
Taliese Lilo was terrific! He was very informative and helpful and explained everything. He is a credit to Lex Brodie's!
Top notch service every step of the way.
I would like to say thank you for always going the extra step in making sure my wife car is safe to drive. Her safety is number one.
Cooper and Jim are always very helpful to me I am a loyal guy so service is important been with you folks long time and will stay there too Thank you Dean Makimoto
Great service!!! Only place I’ll take my 5 cars. They don’t try to take advantage of me cause I’m a women. They tell you what’s wrong and leave it up to you if you want them to do the work. They always try to give the best price they can.
Totally HAPPY with my experience to the Downtown Lex Brodie location. Great service and it was NO CHARGE to repair the slow leak in my tire. Definitely coming back for future service and definitely recommending them to all my friends and family! Keep up the GREAT WORK GUYS!!!
Great value and great customer from Lex Brodie's Waipahu staff. We appreciate the efficient service, professional care, and quality, friendly staff that service our cars. Convenient location too! Many thanks!!
The people at Lex Brodies are always very friendly and efficient. They are the best. I would always take my car there if I have any tire problems
Excellent service & employee JUNIOR was super helpful. friendly. He deserves a raise!! Thank you for the great customer service