I have no problem with the quality of the work performed. My dissatisfaction is the time taken to perform the work. Although it is about the expected time published, I think it is excessive and is more to benefit Lex Brodies than the customer. It is frustrating to see your vehicle sitting on the side partially done for hours, while work is done on other vehicles. Then they get to your vehicle to finish up in the published time to get a good review. At 0749 hrs I got a text that my vehicle was being inspected. It wasn't until 1314 hrs. that it was ready. Most of that time it was sitting on the side. Its bad enough to have to wait an excessive time, the situation is made worse by the waiting room not having enough chairs. You don't want to go to the bathroom because you won't have a seat when you return. I believe, the policy is not customer friendly. I have been a customer for many years and I believe service is deteriorating.