Honolulu, HI
I scheduled oil change, tire rotation and brake check online for 9AM Monday July 12. Dropping off the vehicle I told the service rep that I probably needed new tires. HE followed me to the vehicle and after looking at the driver’s side front tire said they were good. I asked that he give me a quote anyway as I would be needing them soon anyway. At 12:30 I was called and told the car was ready. My friend drove down from Palolo Valley and took me to the Queen street location. I was charged $81.40 for Invoice_1347455 and received a two-page receipt. I was told the tire rotation was not performed as the tires were “bald”. Furthermore, since tires were not removed the brake inspection was not performed. However, on the receipt was a quote for MICH CRSCLIM2 AW BSW for $811.00 Somewhat dumbfounded I left wondering why I was not notified the tires were inadequate when I specifically requested a quote because, in my opinion, I was going to need new tires. Instead of informing me, while the car was in your shop, that the tires I told you I needed were simply not removed and the brake inspection cancelled. I had occasion to check under the hood after leaving the Queen street location and discovered that the coolant fluid level was at or below the clearly “MIN” mark on the reservoir. I began to wonder what else was not performed. I verified the “AAA 38 point inspection (includes battery test) was listed as a part of every oil change and yet I did not receive a printed copy of the standard 38 point checklist. I had to return to the Queen Street location and request a copy. Reviewing the checklist, I saw the coolant level was noted as OK. I asked the girl to send out someone familiar with the inspections to view my levels. It was determined additional water was needed to bring it to an acceptable level to me. To add to my frustration on an previous visit to LB Queen street for oil change and tire rotation I told the service rep about a “thump thump thump” I could hear at slow speeds coming from driver’s side of vehicle. The tires were rotated an apparently nothing found as the car was returned with the same “thump thump thump”. As I left, I called my lady friend (who knows more about cars than I do) and she immediately told me I had a bulge on one of the tires. I stopped at a garage and asked a mechanic who had worked om my car previously about the noise. Within 30 seconds he located the bulge in the inside of the driver’s front tire. I had to go back and purchase two new tires. So I am truly disappointed in the service performance of Lex Brodie’s Tire, Brake & Service Company. For a company in the tire business to not be able to identify or to locate a damaged tire… well you fooled me once. Shame on me. But I got a call saying your car is ready. I did not get a call to and say “we cannot perform the services you requested because your tires show too much wear”. There was no attempt made to even sell me the two front tires indicated on the invoice, let alone the four tires I TOLD the service rep I thought I needed. Fool me twice… shame on me. So now I have to go find another store that actually wants to sell tires, can have my brakes checked, arrange to deliver and pick up the vehicle and then pay them for what should have been a no-brainer for LB. You got one out of three services, so one point is all you get in the review. For the oil change I say “Thank you very much”.