Worst experience ever from an automobile service company. Up until this last time, felt the service was good every time I brought my car. However, the way the manager and upper management treated me was horrible. I brought my car for the Green Fleet Super Check-Up. They said all was in good working condition. But 2 days later, after only driving for about 15 miles, my car stalled. Called AAA and was told my battery was shot. Got my car jumped and went back to Lex Brodies and complained the reason why I had the check up was to avoid situations like that. The manager said according to their record 2 days ago my battery was in good condition and added "who knows what you did the past 2 days". I then told him their battery checker wasn't working because AAA checked my battery and said it was shot and I have the reading from it. He didn't even care to look at AAA's battery voltage reading and said "no, AAA is wrong". I was shocked!! I asked for upper management and basically was treated the same way. No sympathy. Even a "sorry about your situation but we can't help you" would've been better. I paid $199.99 for the service. It makes my blood boil whenever I think about it. Doesn't even deserve one star.
Aloha Lani and "Thank You... Very Much!" for bringing this concern to our attention. Please accept our apologies for this understandable frustrating experience. We would like to look into for you, please email your invoice to us at [email protected] and we will look into as soon as possible for you. "TY...VM!" for your additional time sharing this feedback and your patience.
- Honolulu, HI