TIRES, BRAKES & AUTO REPAIR

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BBB | Lex Brodie's

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Honolulu, HI

Awesome Service at the Kalihi location! While waiting in line, which was not long, the ladies at check in (and check out) gave a professional attitude and service. I noticed a lot of cars being serviced and I was expecting to wait an hour and half for a safety check but it took around half the time. Thank you guys!

5
Honolulu, HI

If you want an honest, trustworthy and timely company to fulfill your auto needs, then look no further than Lex Brodie’s. I called them in the morning at 7am, they said we can squeeze you in at 9 if you can make it and it’ll take about 1 to 1.5 hours to take care of your tire at a more than reasonable price around $30, this is after JN Chevy quoted me $90 for the fix which is absurd. Lex Brodie’s kept me informed the entire time, took about 50 min to finish the tire and the service was amazing. I feel super fortunate to have waited for LB to take care of my auto needs. If you want honesty, trust Lex Brodie’s and don’t bother shopping around. **Plus, Hawaiian Airlines and Military Discounts** that is on top of the amazing service.

5
Honolulu, HI

Always courteous staff who readily supply information and answer questions.

1
Honolulu, HI

This place is a waste of time. Talk about unprofessional. I called to attempt to schedule an appointment. The woman on the phone told me no need for an appointment. Then when I get down here the dude turns me away telling me I need an appointment and he can schedule me one for next week! What a joke.

1
Honolulu, HI

I scheduled oil change, tire rotation and brake check online for 9AM Monday July 12. Dropping off the vehicle I told the service rep that I probably needed new tires. HE followed me to the vehicle and after looking at the driver’s side front tire said they were good. I asked that he give me a quote anyway as I would be needing them soon anyway. At 12:30 I was called and told the car was ready. My friend drove down from Palolo Valley and took me to the Queen street location. I was charged $81.40 for Invoice_1347455 and received a two-page receipt. I was told the tire rotation was not performed as the tires were “bald”. Furthermore, since tires were not removed the brake inspection was not performed. However, on the receipt was a quote for MICH CRSCLIM2 AW BSW for $811.00 Somewhat dumbfounded I left wondering why I was not notified the tires were inadequate when I specifically requested a quote because, in my opinion, I was going to need new tires. Instead of informing me, while the car was in your shop, that the tires I told you I needed were simply not removed and the brake inspection cancelled. I had occasion to check under the hood after leaving the Queen street location and discovered that the coolant fluid level was at or below the clearly “MIN” mark on the reservoir. I began to wonder what else was not performed. I verified the “AAA 38 point inspection (includes battery test) was listed as a part of every oil change and yet I did not receive a printed copy of the standard 38 point checklist. I had to return to the Queen Street location and request a copy. Reviewing the checklist, I saw the coolant level was noted as OK. I asked the girl to send out someone familiar with the inspections to view my levels. It was determined additional water was needed to bring it to an acceptable level to me. To add to my frustration on an previous visit to LB Queen street for oil change and tire rotation I told the service rep about a “thump thump thump” I could hear at slow speeds coming from driver’s side of vehicle. The tires were rotated an apparently nothing found as the car was returned with the same “thump thump thump”. As I left, I called my lady friend (who knows more about cars than I do) and she immediately told me I had a bulge on one of the tires. I stopped at a garage and asked a mechanic who had worked om my car previously about the noise. Within 30 seconds he located the bulge in the inside of the driver’s front tire. I had to go back and purchase two new tires. So I am truly disappointed in the service performance of Lex Brodie’s Tire, Brake & Service Company. For a company in the tire business to not be able to identify or to locate a damaged tire… well you fooled me once. Shame on me. But I got a call saying your car is ready. I did not get a call to and say “we cannot perform the services you requested because your tires show too much wear”. There was no attempt made to even sell me the two front tires indicated on the invoice, let alone the four tires I TOLD the service rep I thought I needed. Fool me twice… shame on me. So now I have to go find another store that actually wants to sell tires, can have my brakes checked, arrange to deliver and pick up the vehicle and then pay them for what should have been a no-brainer for LB. You got one out of three services, so one point is all you get in the review. For the oil change I say “Thank you very much”.

1
Honolulu, HI

I scheduled oil change, tire rotation and brake check online for 9AM Monday July 12. Dropping off the vehicle I told the service rep that I probably needed new tires. HE followed me to the vehicle and after looking at the driver’s side front tire said they were good. I asked that he give me a quote anyway as I would be needing them soon anyway. At 12:30 I was called and told the car was ready. My friend drove down from Palolo Valley and took me to the Queen street location. I was charged $81.40 for Invoice_1347455 and received a two-page receipt. I was told the tire rotation was not performed as the tires were “bald”. Furthermore, since tires were not removed the brake inspection was not performed. However, on the receipt was a quote for MICH CRSCLIM2 AW BSW for $811.00 Somewhat dumbfounded I left wondering why I was not notified the tires were inadequate when I specifically requested a quote because, in my opinion, I was going to need new tires. Instead of informing me, while the car was in your shop, that the tires I told you I needed were simply not removed and the brake inspection cancelled. I had occasion to check under the hood after leaving the Queen street location and discovered that the coolant fluid level was at or below the clearly “MIN” mark on the reservoir. I began to wonder what else was not performed. I verified the “AAA 38 point inspection (includes battery test) was listed as a part of every oil change and yet I did not receive a printed copy of the standard 38 point checklist. I had to return to the Queen Street location and request a copy. Reviewing the checklist, I saw the coolant level was noted as OK. I asked the girl to send out someone familiar with the inspections to view my levels. It was determined additional water was needed to bring it to an acceptable level to me. To add to my frustration on an previous visit to LB Queen street for oil change and tire rotation I told the service rep about a “thump thump thump” I could hear at slow speeds coming from driver’s side of vehicle. The tires were rotated an apparently nothing found as the car was returned with the same “thump thump thump”. As I left, I called my lady friend (who knows more about cars than I do) and she immediately told me I had a bulge on one of the tires. I stopped at a garage and asked a mechanic who had worked om my car previously about the noise. Within 30 seconds he located the bulge in the inside of the driver’s front tire. I had to go back and purchase two new tires. So I am truly disappointed in the service performance of Lex Brodie’s Tire, Brake & Service Company. For a company in the tire business to not be able to identify or to locate a damaged tire… well you fooled me once. Shame on me. But I got a call saying your car is ready. I did not get a call to and say “we cannot perform the services you requested because your tires show too much wear”. There was no attempt made to even sell me the two front tires indicated on the invoice, let alone the four tires I TOLD the service rep I thought I needed. Fool me twice… shame on me. So now I have to go find another store that actually wants to sell tires, can have my brakes checked, arrange to deliver and pick up the vehicle and then pay them for what should have been a no-brainer for LB. You got one out of three services, so one point is all you get in the review. For the oil change I say “Thank you very much”.

5
Honolulu, HI

I had a flat that my dealer said couldn't be fix. I took it to Lex Brodie & it was patched for free (sorry I forgot the technician's name). So when I heard road noise, naturally I took to Lex Brodie. Jr & Cooper were terrific. They called & texted about car issues & to obtain approval on the work to be done. I did not have to take time off from work. Thank you!

5
Honolulu, HI

Great customer service. Also, they are always done with services on time or before scheduled Pick-up.

5
Honolulu, HI

Good service. Friendly employees. Good timing

5
Honolulu, HI

CLEAN EFFIENT AND QUICK. I ONLY HA AN OIL CHANGE DONE TODAY WITH FREE TIRE ROTATION.

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