TIRES, BRAKES & AUTO REPAIR

Voted #1 Top Shop in USA!

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Honolulu, HI

5 Star Service !! What was thought to be a minor repair turned into a major one and Lex Brodies ( Rich ) was there to help explain everything and answer all questions and make the process smooth. Highly recommend this Lex Brodies Location for you car repairs. Very knowledgeable staff and friendly and helpful. Their automated text messaging system also is a great tool.

5
Honolulu, HI

Woke up with a flat tire. Realized it was a slow leak. It was Sunday morning, so wasn’t sure lex Brodie was open. Went to the Kaneohe store, in & out in less than an hour with no appointment! As always, no charge & excellent service by staff😎 Aloha mc

5
Waipahu, HI

Outstanding service from Junior and his crew. I would recommend this company to anyone wanting great service.

5
Pearlridge, HI

The staff were very professional and efficient. I needed a battery but this office did not have the particular one that fit my car. They told me that either Kalihi or Waipahu had the correct one. However, due to the time of day I did not want to drive to either shop so they arranged to have the battery delivered to Pearl Ridge so i could get it installed at a later day. When i came back the installation was quick. I wasted a minimal amount of time, which is important to me. Good Job!

5
Honolulu, HI

Didn't catch the name of the service advisor ("BAS" on the invoice), but he was very helpful and allowed the battery to be checked for free since it was still under warranty. Also asked if could get wheel alignment done the same time since that was also under warranty. He said no problem and got both done much faster than I expected. Since both services were under warranty there was no charge and he said if the battery continued to have issues just bring it back and he'll replace it. Excellent service.

1
Honolulu, HI

Worst experience ever from an automobile service company. Up until this last time, felt the service was good every time I brought my car. However, the way the manager and upper management treated me was horrible. I brought my car for the Green Fleet Super Check-Up. They said all was in good working condition. But 2 days later, after only driving for about 15 miles, my car stalled. Called AAA and was told my battery was shot. Got my car jumped and went back to Lex Brodies and complained the reason why I had the check up was to avoid situations like that. The manager said according to their record 2 days ago my battery was in good condition and added "who knows what you did the past 2 days". I then told him their battery checker wasn't working because AAA checked my battery and said it was shot and I have the reading from it. He didn't even care to look at AAA's battery voltage reading and said "no, AAA is wrong". I was shocked!! I asked for upper management and basically was treated the same way. No sympathy. Even a "sorry about your situation but we can't help you" would've been better. I paid $199.99 for the service. It makes my blood boil whenever I think about it. Doesn't even deserve one star.

Aloha Lani and "Thank You... Very Much!" for bringing this concern to our attention. Please accept our apologies for this understandable frustrating experience. We would like to look into for you, please email your invoice to us at [email protected] and we will look into as soon as possible for you. "TY...VM!" for your additional time sharing this feedback and your patience.

- Honolulu, HI
5
Kaneohe, HI

What a great team who serviced my car's brakes from service staff, clerk, and technician. The online appointment system worked well.

5
Waipahu, HI

I visited Lex Brodies at Waipahu to purchase 4 tires in the past. When one of the tires picked up a nail, I decided to replace all 4 tires. When I got home the car's mileage was not correctly posted on my receipt and one of the tire's hubcap was broken. It was not broken when I brought the car in for new tires. I returned to this store a couple of days after I noticed the problems. Leialoha Santos, assistant manager assisted me by fixing the mileage to the correct mileage on my receipt and ordered a hubcap for my Toyota immediately. The following day, the broken hubcap was replaced with a new hubcap. I received excellent service from this location and will bring our other car to this location for future tire service, too. Thank you!

5
Waipahu, HI

Lex Brodie's saved my life today!! I wanna thank Leialoha for such excellent service on the phone and in person. I was very much impressed from the phone call all the way to picking up my vehicle. I was so bummed this morning when I was just about to leave to work at 6:50 am; I noticed a huge nail in my tire!! I called around comparing prices and I was shocked at some of the quotes I've gotten; lex Brodie's was the best by far! Leialoha was very straight forward on the charges and fees. They quickly fit me in their morning schedule and got the job done fast!! I was expecting a long wait but I was wrong. Estimated time was an hour but they got it done in less than 45 minutes. Today was so unexpected; I'm glad I chose to go to Lex Brodie's! Amazing job guys!! And thank you again!!

2.5
Honolulu, HI

Used online appointment feature. Set appointment for few days ahead. Arrived at appointment time only to be told that there was at least a 2 to 3 hour wait. At least. Asked why my set appointment had a delay. Was told I could either wait or set a new appointment. Why would I set a new appointment if my original set time could not be met? I waited and it took nearly 3 hours.

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Honolulu, HI (808) 536-9381, Kalihi, HI (808) 841-6040, Pearlridge, HI (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 For Assistance.