“WE’RE LIKE YOUR FAMILY DOCTOR FOR YOUR VEHICLE."

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"Thank You... Very Much!"

 

EVERYDAY at Lex Brodie's, we understand that customer service is what separates us from the other guys in town.  If your looking for a Brake Shop or a Tire Shop, please consider us.  We hope to have the opportunity to serve you!   As always, "Thank YOU... Very Much."

Lex Brodie's History

Lex in Tire Shop
Lex in Tire Shop image #2
 

In 1958, Mr. Lex Brodie moved from managing the Dole Pineapple Cannery to owning a Chevron gas station in Kaneohe. Lex became known for his legendary customer service. With this tradition in mind,  opened the Lex Brodie's Tire Company in 1961 and opened the store on Queen Street in 1964. As this Queen Street store grew in popularity, Lex expanded to Waipahu where he opened his second location in 1972.

In 1981, the Wall Street Journal featured Lex Brodie's Tire Company in their Small Business section, citing Lex's outstanding customer service as the number one reason Lex had captured a large share of the gas and tire market in Hawaii.

In 1994, Lex Brodie's Tire Company received the Holo I Mua Award from the Better Business Bureau, which recognizes outstanding local businesses. By 1998, a Bank of Hawaii survey reported Lex Brodie's Tire Company as having the best service in Hawaii.

In 2002, Lex Brodie's Tire, Brake & Service Company  became the first company in Hawaii to be approved for AAA Approved Auto Repair Facility. AAA is known for having the toughest standards in the industry for customer service. Lex Brodie's has averaged a 99% satisfaction rate!

In 2008, Lex Brodie's Tire, Brake & Service Company was a National Top Shop Finalist (Judged as one fo the top 4 Auto Repair & Tire Shop in America.) 

In 2010, Lex Brodie's Tire, Brake and Service Company was awarded the Hawaii BBB Torch Award for Trust, Performance, and Integrity.

In 2011,  Lex Brodie's Tire, Brake & Service Company was awarded the International BBB Torch Award for Excellence in Customer Care.  This Award was open to all businesses, all industries, in the USA and Canada.  There was only one winner, Lex Brodie's Tire, Brake & Service Company!  (2nd place went to a Fortune 100 Company).

In 2011, Lex Brodie's was given the Clean Water Hero Award from the City & County of Honolulu!

In 2012, the Lex Brodie's Tire, Brake & Service Company Team was awarded the National Tire Business Magazine's Humanitarian Award.

In 2013, Lex Brodie's Tire, Brake & Service Company was recognized a 2nd time as a National Top Shop Finalist (Judged as one of the top 4 Auto Repair & Tire Shops in America).   

In 2013, Lex Brodie was named to the Tire Industry Hall of Fame by TIA (Tire Industry Association)

In 2016, Lex Brodie's Tire, Brake & Service Company was voted as the #1 Top Shop in North America!  

In 2021, Lex Brodie's Tire, Brake & Service Company was voted as the "Best Automotive Repair Shop", for the 11th consecutive year, by readers of the HONOLULU Magazine  

In 2020 & 2021, Lex Brodie's Tire, Brake & Company was voted Best for Tires & Auto Repair by KITV4 TV Viewers

In 2021, Lex Brodie's Tire, Brake & Servcie Company was Awarded as a Top 4 Top Shop in North America! (For th 4th year!)

 

Lex Brodie's Award Summary:

  • Won The Honolulu Star-Advertiser "Hawaii’s Best" award 7 years in a row for tires in Hawaii!
  • Won the Honolulu Advertiser's "Best of the Best" award 6 years in a row!
  • Won the Honolulu Magazines "Best Auto Repair" award 13 years in a row!
  • Won the KITV4 Hawaii's Best for Tires & Auto Repair in its inaugural year!
  • Won the BBB Torch Award for Medium Size Business - Twice!
  • Won the BBB International Torch Award for Customer Service!
  • Named one of Top 4 "Top Shop" is North America 4 times!
  • Chosen #1 "Top Shop" in North America! 
  • Awarded the Good Neighbor Award from the City and County of Honolulu 5 years in a row! 

 

Lex Brodie's Tire, Brake & Service Company Management Advisory Committee "MAC"


David Sands – Chief Executive Officer
June Ota – Chief Operating Officer
Michael Rizzo – President

          Scott Williams – Vice President of Marketing & Brand Management

Keith Kobayashi – Vice President of Mechanical Services

Ryan Matsuyama - Chief Financial Officer

 

4.6 STAR AVERAGEVIEW REVIEWS
Wonderful, quick service. My low tire pressure light came on while driving to work downtown. I was able to make an appointment to drop off my car at lunch and picked it up after work. No charge for checking my tires and the employees were extremely friendly and efficient even though they were busy.
Judy C.
5
Staff are always very friendly and range of services is convenient. I also like the online reservation system, and the waiting area is great, too.
Mark S M.
5
I am very happy with great customer service and friendly staff at Waipahu location and highly recommed. They take pride in taking care of there customers. And they honor military discount. Mahalo
Abdul R.
5
Thank you for always taking care of my car. consistently respectful, good communication. Thank you for fitting me in and keeping it transparent
Catherine M.
5
I have been a Lex Brodie client for over 20 years. Today, I still get the same great service every single time I’m there!
Carlin K.
5
Yelp Review: Great crew as usual. Professional, knowledgeable and just plain cool to do business with.
5/8/2023
Richard A.
5
This was my first visit with Lex Brodie Kaneohe branch and I’m sold as a forever customer. The manger Gerard and his staff treated me like Ohana. I highly recommend Lex Brodie Kaneohe branch if anyone needs tire and/or brake service. They are the best. Mahalo🤙🏽🙏🏽
Ken Y.
5
Yelp Review: Having car trouble sucks but we all know that finding a good mechanic is half the stress of getting the repair done. I've been taking my cars here for years and they've always treated me right and charged me fairly for the work. The team is always so nice and their customer service top notch. Shout out to Kevin for helping me on my last visit. Keep up the good work guys !
8/2/2023
Jay M.
5
Have been going to Lex Brodie's for tire and alignment work for over 40 years and they have been outstanding. Sure, I've experienced a few "quirks" with them, but that also happens with any other best other shops taking care of them in good order.
Alan Y.
5
Yelp Review: I needed to change all 4 of my tires. I usually go to Costco because its less expensive. BUT because there is always such a long wait at Costco, I decided to go to Lex Brodie. Great decision. Customer service is first rate here and it ended up being less than Costco. It was fast!
6/11/2023
Jay. Y.
5
Yelp Review: First off I don't do Yelp reviews, good or bad. My experience here has always been honest and accommodating, as well as prompt! I have been bringing my car here for far more than just tires. The staff is always amazing, and I want to say thank you! to Lex Brodie's staff!
7/19/2023
Robert S.
5
No one anticipates to have a flat tire while going about their day, so needing to deal with a flat tire is always a frustrating ordeal…Thankfully, paying a visit to Lex Brodie’s has never added to that frustration and instead provides a pleasant, friendly experience every time. Thank you to the team at Lex Brodie’s Aiea for taking care of me during my most recent visit.
6/19/2023
Troy A.
5
Google Review: Excellent service, sincere employees whose main goal is to make clients happy, fix their their car concern and eases their worries. This is how I feel each time I bring my car to their Waipahu location. Less talk, more work, and fair cost! Much aloha and mahalo, Waipahu Crew!!
6/12/2023
Elizabeth P.
5
Lex Brodie's give you a fair assessment Fast , honest and friendly service, especially on a weekend. Appreciate you getting me back on the road while keeping me in my budget.
7/2/2023
Mario R.
5
Yelp Review: Always exceptional service. I never feel cheated and the online coupons are always nice.
7/7/2023
Loraine H.
5
Yelp Review: Outstanding customer service! Unfortunately, everything that could possibly go wrong with my vehicle, went wrong. I was more than stressed, until I contacted Lex Brodies Waipahu. I will continue to support such an awesome business. Thank you, thank you, thank you!
7/28/2023
Kristi K.
5
Yelp Review: Jack and the girls at the front took really good care of me and my mom. They are professional and probably one of the most honest mechanic shops I have been to. You can tell they really want to make their customers happy and give them the most fair price they can. Jack and the sales girl I talked to broke down all the costs before starting the work so I knew exactly what we were paying for. Great staff, patient, kind, and honest. This place treats you like family and wants you to leave happy.
5/21/2023
Kai C.
5
Google Review:My first time at Lex Brodie's. The service was outstanding! Went in for brake service and they did a complete inspection of my 4runner. I was expecting to replace pads and shoes. after inspection they informed me that my brakes were in good condition. There was no charge. Hard to find that kind of honest service. Not because it was free of charge, but because they were professional and honest!
7/19/2023
Daniel F.
5
I am very satisfied with the service at Lex Brodie’s. The staff were all very helpful and the work was completed timely and for the estimated price.
Robert R.
5
Google Review :I really like this place! It's super convenient and I have consistently been able to get great same day service. Jordan in particular is extremely professional, friendly, fast and somehow keeps up with what's going on with my vehicles in between services
6/28/2023
Parks M.
5
Yelp Review: These folks are fantastic. GREAT CUSTOMER SERVICE!!! I truly enjoy my visits to this location and my interactions with the employees! All smiles!
5/21/2023
Eric H.
5
Google Review: I've gone here a few times over the past couple of years (oil change, brakes, safety check, alignment) and they've always been able to get me in within a day or two instead of the many week long waits of other mechanics in the area. They're very honest and straightforward, I was never pressured to get extra or unnecessary work done. A solid and reliable group of folks!
7/27/2023
Emily J.
5
I always receive great service from this location. Today I had Jack and he was awesome. He explained the services and pricing. Extremely helpful. The woman who cashed me out (ugh I wish I got her name) was so kind and courteous, too! 5-stars all around! Mahalo!
Lisa U.
5
First time at lex Brodie’s it was excellent service and the girls at the front were really helpful.
Ronald & Sally H.
5
Easy online appointments, quick in person check in and drop off. Car was running great! Thank you for the quick service. Will always come back to Lex Brody's.
6/9/2023
Douglas C.
5
Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!
James P.
5
Easy to book appointment via web. Coupon and extra saving booked on line are great! Excellent customer service. I really liked how they explained what they worked on and how should take care of it. Good job!😄 👍 Mahalo for your excellent customer service.😄
8/28/2023
Melanie P.
5
Going to Lex Brodie's Waipahu is always like stopping by a good friend's house. Lei, Blossom and Kekoa always take care of business professionally and personally. They know their business and take care of everyone courteously and with the best customer service anywhere. The maintenance was taken care of completely, with an excellent review and recommendations by Lei. Blossom took care of the follow up appointment and parts ordering completely, patiently, and as everyone there, like old friends. Always great to see Lei, Blossom and Kekoa!
6/21/2023
Phillip M.
5
Google Review: I cannot recommend Lex Brodie's highly enough. Their commitment to excellence, exceptional customer service, and expertise in their field make them a trusted and reliable choice for anyone in need of tire, brake, or general automotive services. I am grateful to have discovered such a reputable establishment and will undoubtedly be returning for all my future automotive needs.
7/10/2023
Deven L.
5
Love the service ! Friendly staff ,Fast and efficient. On line booking makes it convenient .
Terri M.
5
My go to for our company and personal auto tire needs. They provide excellent customer service from beginning to end. The receptionists are gems there as they hold down the calls and processing without losing their cool. They also answer phones in a timely manner. Wait time is excellent compared to dealerships. And they do quality work and hold true to their warranties/guarantees. Appreciate your hard work there at Lex Brodie's!!!!
11/14/2023
Bryce. F.
5

RATED A+ SINCE 2007

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Aiea, HI ("Pearlridge") (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.