Bill of Rights

Lex Brodie's Customer Bill of Rights

Customer Bill of Rights | LexBrodies

Our Policy is to Provide You with Hawaii's Best Tire and Auto Repair Service. Simply put...you can't get it anywhere else.

  1. Our Mission is 100% Customer Satisfaction—EVERY Time. If you have a concern, let a manager know. They will never be inconvenienced or unprofessional in addressing your needs. We welcome your ideas and suggestions
  2. We Will NEVER Recommend any product or service you do not need.
  3. We Will Get It Right The FIRST Time, and At The Time Promised. For even faster service, make an appointment.
  4. We Will Treat EVERY Customer In a Friendly and Professional Manner.
  5. Customers who buy their tires from Lex Brodie's will receive FREE expert tire rotation and balancing with state of the art equipment for the life of the tires.
  6. Our tire customers also receive FREE brake & alignment inspections. These FREE services will keep you safe on the road and will save you time and money.
  7. Our FREE Road Hazard Warranty* will fix flats at no cost and will replace tires damaged by pot-holes (prorated at first 20% wear).
  8. We will mail you FREE reminders when your State Safety Inspection is due and for FREE tire rotations.
  9. You will always find clean restrooms and comfortable waiting rooms at Lex Brodie's. And FREE Kona coffee!
  10. We will continue supporting the local community with outreach programs (Above & Beyond Award, Thank You...Very Much Award, Earn & Learn Recycling Program, GreenFleet Hawaii)

* Some exclusions apply.