"Thank You... Very Much!"

Lex Brodie's Customer Bill of Rights

Customer Bill of Rights | Lex Brodie's

Our Policy is to Provide You with Hawaii's Best Tire and Auto Repair Service. Simply put...you can't get it anywhere else.

  1. Our Mission is 100% Customer Satisfaction—EVERY Time. If you have a concern, let a manager know. They will never be inconvenienced or unprofessional in addressing your needs. We welcome your ideas and suggestions
  2. We Will NEVER Recommend any product or service you do not need.
  3. We Will Get It Right The FIRST Time, and At The Time Promised. For even faster service, make an appointment.
  4. We Will Treat EVERY Customer In a Friendly and Professional Manner.
  5. Customers who buy their tires from Lex Brodie's will receive FREE expert tire rotation and balancing with state of the art equipment for the life of the tires.
  6. Our tire customers also receive FREE brake & alignment inspections. These FREE services will keep you safe on the road and will save you time and money.
  7. Our FREE Road Hazard Warranty* will fix flats at no cost and will replace tires damaged by pot-holes (prorated at first 20% wear).
  8. We will mail you FREE reminders when your State Safety Inspection is due and for FREE tire rotations.
  9. You will always find clean restrooms and comfortable waiting rooms at Lex Brodie's. And FREE Kona coffee!
  10. We will continue supporting the local community with outreach programs (Above & Beyond Award, Thank You...Very Much Award, Earn & Learn Recycling Program, GreenFleet Hawaii)

* Some exclusions apply.

I am very satisfied with the service at Lex Brodie’s. The staff were all very helpful and the work was completed timely and for the estimated price.
Robert R.
Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!
James P.
I am very happy with great customer service and friendly staff at Waipahu location and highly recommed. They take pride in taking care of there customers. And they honor military discount. Mahalo
Abdul R.
This was my first visit with Lex Brodie Kaneohe branch and I’m sold as a forever customer. The manger Gerard and his staff treated me like Ohana. I highly recommend Lex Brodie Kaneohe branch if anyone needs tire and/or brake service. They are the best. Mahalo🤙🏽🙏🏽
Ken Y.
Love the service ! Friendly staff ,Fast and efficient. On line booking makes it convenient .
Terri M.
Thank you for always taking care of my car. consistently respectful, good communication. Thank you for fitting me in and keeping it transparent
Catherine M.
Wonderful, quick service. My low tire pressure light came on while driving to work downtown. I was able to make an appointment to drop off my car at lunch and picked it up after work. No charge for checking my tires and the employees were extremely friendly and efficient even though they were busy.
Judy C.
Staff are always very friendly and range of services is convenient. I also like the online reservation system, and the waiting area is great, too.
Mark S M.
First time at lex Brodie’s it was excellent service and the girls at the front were really helpful.
Ronald & Sally H.
Have been going to Lex Brodie's for tire and alignment work for over 40 years and they have been outstanding. Sure, I've experienced a few "quirks" with them, but that also happens with any other best other shops taking care of them in good order.
Alan Y.
I have been a Lex Brodie client for over 20 years. Today, I still get the same great service every single time I’m there!
Carlin K.
I always receive great service from this location. Today I had Jack and he was awesome. He explained the services and pricing. Extremely helpful. The woman who cashed me out (ugh I wish I got her name) was so kind and courteous, too! 5-stars all around! Mahalo!
Lisa U.



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Auto Service & Repair Advisor.

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Pearlridge, HI (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.