Updated: Scott D Williams, Vice President - Marketing & Brand Management, went above and beyond to ensure Lex Brodie adhered to values of the company and I appreciate the work that was done. My car was unsafe and with Scott's help, we were able to find a win-win on a price. He did honor the Premium Brake Reline Package on their website. I would recommend Lex Brodies if you need auto work done, they will try to find you a win-win solution. Thanks Scott! Customer beware after I looked up the website for brakes. I found this: PREMIUM BRAKE RELINE PACKAGE @ $379.99!* OR FIXED FOREVER BRAKE RELINE @ $499.99!** *Premium Brake Reline Package @ $379.99: Includes premium brake pads and rotor labor, per axle (front ... [More] The truth is once you drop your car off for inspection the price starts there. They quoted over $2100. Also the Uber coupon advertised is only good if you “ buy $300” according to the front office guy.
Aloha Mr. Doughty, thank you for your feedback. May we ask for some more information so we can look into for you? Please email your invoice number to [email protected] Please note, many of our customer find their brakes are good when we inspect them and then there is no cost! Then many other find they just need the brake pads replaced (one one axle) and the rotors resurfaced and then pay the $379.99 (please note, our 10% off up to $60 web coupon apply to this service). But, in some visits, we find both the front and rear pads are worn low (or metal to metal where the front and rear pads and rotors needs replaced. And, on rare circumstances, the hydraulic components (calipers) are recommended. Please share your invoice number so we can review your quote for you! Please note, when we give our free brake inspections, the customer has no obligation to purchase or pay Lex Brodie’s anything (Lex Brodie’s covers the cost for the employee to pull the wheels and inspect the brake system). Our team should have documented what they found and why it was recommended. Did you get our DVI? (Digital Vehicle Inspection that shows pictures of what we found) For the $25 Uber or Lyft credit, to help accommodate customers in visits that will take 4 hours plus, we cover / compensate the $25 so customers can get on with their day and not sit in our shops. Since the $25 is a cost to the shop, there needs to be a minimum purchase when it can apply. On some visits of $300, the parts can be a substantial cost, then once you factor in labor, the shops profit can be slim thus another $25 of the Uber / Lyft cost needs to be managed.
- Waipahu, HI