TIRES, BRAKES & AUTO REPAIR

Lex Brodie's Tire, Brake & Service Company BBB Business Review

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Pearlridge, HI

Much Mahalo's to Freddy and the crew for always taking good care of our fleet of work vehicles!

Aloha and thank you very much for your review and allowing us to serve you! And, for the special shout out for Freddie! We will share with him and our team!

- Pearlridge, HI
5
Honolulu, HI

Lex Brodies delivers consistent service through the years that I’ve used them. Cooper greeted me with enthusiasm and genuineness. It was nice to see him again.

5
Honolulu, HI

I had a flat repaired previously. But the same tires was flat again after a slow leak. The second flat repair did not find any leaks but resealed value at non charge. So far it is doing ok.

5
Pearlridge, HI

Great service for rotation/balance. Also asked for battery check which they did quickly. Website says allow up to 2 hours but I was in and out in 30 minutes even with installing a new battery. Service staffer CB was very nice and informative.

5
Kaneohe, HI

Had a slow leak in tire. Repaired quickly even though shop was busy. I can see why lex Brodie's is best tire shop in the state.

2
Honolulu, HI

I usually have great service but today I went in at about 10 am for a 10:30 am appt for 2 hrs service for new tires and couldn't find parking. My car wasn't serviced till I checked on status after 12 pm and wasn't done till after 2 pm. For the money I paid and time wasted waiting, I can't give a better rating. Don't know if they were over booked or what but other women were also waiting 2+ hrs.

"Thank You... Very Much!" for your feedback. Please accept our apologies for the long wait. Please email us your invoice number to at [email protected] and we'll review you visit. We have recently scaled back our appointments (before your visit) to better manage the car flow (our oil changes are booked out almost 2 week now - for example). But, even though we scaled the appointments back, we still can have a surge of drop off emergency work (flats, dead batteries and such). On top of that, we are looking for additional quality team members (like most businesses are) so we are normally operating on smaller then ideal team. Then, we (from time to time) have a team member who has a family member test positive for Covid, who then needs to stay home for an extended period until they are clear to return... On top of all of these challenges, we are having the busiest months we have had in our 60+ years... But, we still want to see what happened and how we can prevent a similar experience. Did you call for your appointment? or make it online? Was it a waiting appointment? or a Drop Off? If you received an appointment confirmation email, you send that as well. Thank you very much for this additional information so we can look into your visit for you. Sincerely, Scott D Williams 34+ year Lex Brodie's Team Member

- Honolulu, HI
5
Honolulu, HI

Much Mahalo's to Freddy and the crew at Lex Brodie's Aiea for always taking good care of our fleet of work vehicles!

5
Honolulu, HI

I did a walk-in but they were so busy that the girl made an appointment for me first thing the next morning. She was super nice and helpful. The next morning another guy helped me and was super nice. The estimated wait time was pretty accurate and it was nice to have an air-conditioned room to wait in when I returned from my errand. They explained everything that was done and was so friendly even though it was my complimentary re-balance and rotate service. I'd definitely go back.

5
Kaneohe, HI

They provided awesome customer service. They listened to my problem and addressed it. Completely satisfied. Thanks for always taking care of my car.

5
Honolulu, HI

Just great people to trust your car to. This particular time is was cheaper to take my Honda Fit to the dealer but I will return to Lex Brodie’s my next service needed.

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Kalihi, HI (808) 841-6040, Pearlridge, HI (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.