The friendly service I received from Leialoha was excellent and she did a great job of explaining the details of my car problem. The only reason I gave 4 Stars is I found the prices for the parts to be unusually high. Especially after I priced around both locally and on the Internet, and was able to find the same quality parts at much lower retail cost. I understand businesses need to make a profit, but patrons need to feed, clothe and shelter their families! Nearly $2,000 for R&P assembly, power steering pressure hose and front wheel realignment? Overkill!