TIRES, BRAKES & AUTO REPAIR

Voted #1 Top Shop in USA!

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Honolulu, HI

Great great service! Jayda is the best!She helped me with advice on my brakes which really needed to be fixed. Also, she helped me with the cv boots AND getting my A/C fixed. She saved me a lot of $$$$ and I mean a lot of $$$$.The other company was going to charge me an arm & a leg...no joke!Go to Lex Brodie Queen Street - see Jayda - BEFORE you take your car anywhere else! Their service is excellent and they won't RIP you off with outrageous prices! Now I feel SAFE and COOLER driving my car!Mahalo plenty, Jayda and staff!

Aloha Darlene,We are very sorry for the long wait. We are very conscious of our customers time concerns and strive to meet their needs at all times. We really appreciate your feedback so we can learn from and prevent similar experiences from happening in the future.Again, we apologize, and it would be a privilege to serve you again.Sincerely & "TY...VM!",Scott

- Honolulu, HI
5
Honolulu, HI

We received such awesome service at Lex Brodie's today, I made it a point to right this review today.I drove to a house under construction and assume that's where I picked up the screw that ended up in our tire. Then drove to the market, then home on the freeway. While on the freeway I heard a noise that sounded like a helicopter, I kept driving assuming it was a helicopter. I had no idea I had a flat tire, I've never driven with a flat tire.So anyway, my fiance changes the tire to our spare and I'm thinking ahead to how we're going to have to take care of this tomorrow and my work day will be screwed. It was 5:30 pm by then, fortunately Lex Brodie closes at 6pm AND they were open today (Presidents Day).We pulled up, it didn't seem like they were actively working on any cars. I dreaded that they were closing and wouldn't be able to help us. But, they happily took us in and an army of guys came out to help us (checked the air in the remaining tires, pulled out the spare, checked that, put it back in the trunk). At the same time i'm pacing back and forth unsure if they had our tire in and how much it would cost. They had our tire! And they prorated the cost because we bought the tire from them 2 years ago! Score!I was so relieved and thanked every one I could. I didn't really appreciate how great they were until I got home and realized it was only about 1 hour from when we got the flat to the time it was fixed! I was totally mentally preparing myself for having at least a stressful 24-48 hours ahead of me.

Aloha Joo,It's a pleasure reading your review and we love your awesome feedback! We always remind our staff how we can really make a customers day brighter with caring and attentive service or add to the inconvienence of an unexpected auto service, your feedback really helps us realize the importance of the consitant caring service... all the time! (Especially late in the day when we are want to go join our families! :0) "Thank you... very much!", we will pass this along to our staff.- ScottP.S. Please share the love by 'liking' us on Facebook: facebook.com/lexbrodies. Thanks!

- Honolulu, HI
5
Honolulu, HI

We received such awesome service at Lex Brodie's today, I made it a point to right this review today.I drove to a house under construction and assume that's where I picked up the screw that ended up in our tire. Then drove to the market, then home on the freeway. While on the freeway I heard a noise that sounded like a helicopter, I kept driving assuming it was a helicopter. I had no idea I had a flat tire, I've never driven with a flat tire.So anyway, my fiance changes the tire to our spare and I'm thinking ahead to how we're going to have to take care of this tomorrow and my work day will be screwed. It was 5:30 pm by then, fortunately Lex Brodie closes at 6pm AND they were open today (Presidents Day).We pulled up, it didn't seem like they were actively working on any cars. I dreaded that they were closing and wouldn't be able to help us. But, they happily took us in and an army of guys came out to help us (checked the air in the remaining tires, pulled out the spare, checked that, put it back in the trunk). At the same time i'm pacing back and forth unsure if they had our tire in and how much it would cost. They had our tire! And they prorated the cost because we bought the tire from them 2 years ago! Score!I was so relieved and thanked every one I could. I didn't really appreciate how great they were until I got home and realized it was only about 1 hour from when we got the flat to the time it was fixed! I was totally mentally preparing myself for having at least a stressful 24-48 hours ahead of me.

Aloha Joo,It's a pleasure reading your review and we love your awesome feedback! We always remind our staff how we can really make a customers day brighter with caring and attentive service or add to the inconvienence of an unexpected auto service, your feedback really helps us realize the importance of the consitant caring service... all the time! (Especially late in the day when we are want to go join our families! :0) "Thank you... very much!", we will pass this along to our staff.- ScottP.S. Please share the love by 'liking' us on Facebook: facebook.com/lexbrodies. Thanks!

- Honolulu, HI
5
Honolulu, HI

Hi Guys,I just felt compelled to write a little something about my experience today at Lex Brodie's.I have a tour company and needed to check one of my tires with a slow leak. I pulled into LB figuring this is gonna cost me, a lot. But Mike, who helped me, said, "Let's just check the tire for a leak and if we can fix it, great." I expected to receive a call saying that they were unable to fix the tire and that it would cost me $500 for tires. Well, guess what! Mandy called me from their office saying that the work was finished and I could come in and get my vehicle. I asked what was wrong and she said, "You were screwed" -- meaning that a screw had punctured but didn't severely damage my tire and they were able to patch it. I thanked her for the laugh, went down to LB and told them how great it was working with them.That's all it took for me to now become a lifelong customer of Lex Brodie's, the one on Queen Street, with big thanks to Mike and Mandy for taking good care of me.

5
Honolulu, HI

Hi Guys,I just felt compelled to write a little something about my experience today at Lex Brodie's.I have a tour company and needed to check one of my tires with a slow leak. I pulled into LB figuring this is gonna cost me, a lot. But Mike, who helped me, said, "Let's just check the tire for a leak and if we can fix it, great." I expected to receive a call saying that they were unable to fix the tire and that it would cost me $500 for tires. Well, guess what! Mandy called me from their office saying that the work was finished and I could come in and get my vehicle. I asked what was wrong and she said, "You were screwed" -- meaning that a screw had punctured but didn't severely damage my tire and they were able to patch it. I thanked her for the laugh, went down to LB and told them how great it was working with them.That's all it took for me to now become a lifelong customer of Lex Brodie's, the one on Queen Street, with big thanks to Mike and Mandy for taking good care of me.

4
Honolulu, HI

!!!WOW!!! Mr. Scott Williams has responded to my post and is making arrangements to reimburse me for the tire I had to replace!My faith in Lex Brodie's has been restored!Mahalo Nui Loa!!!

Aloha Julie,We're sorry for your frustrating experience. The Oahu & Hawaii (Big Island) Lex Brodie's are independent, but we are both dedicated to 100% customer satisfaction. We completely understand your fraustration and disappointment. I reviewed with both parties and found that an attempt was made to resolve the concern but do to the lack of a proceedure to address this type of rare circumstance. First, please e-mail the invoice, for the tire you just purchased, to ([email protected]) or fax (808-545-2763) and we'll reimburse you for the new tire. Second, we will also reimburse you for the Full Service Package ($20 per tire) that was purchased form the Oahu LB on 11/27/10 (the package pays for the new tire mounting and balancing and the back up services in the future are included at n/c. Road hazard (on Oahu) is added in at no extra charge. I've talked With Josh (with the Big Island LB) and he'll be happy to sign you up with their Road Hazard based on their Road Hazard policy (road hazard warranty is purchased at a charge of 10% of cost of the new tire, this will equal to or be less the the $20 reimbursed per tire from Oahu LB). Big Island LB will also perform free tire rotations, balancing, and flat repairs on tire purchased from LB. We are very sorry for the fraustration this has caused. We really appreciate the feedback since it helps us address where we can/need to improve, which is our goal each and every day! "TY...VM!" I hope to hear from you soon! Sincerely,Scott D. WilliamsPresident Lex Brodie's Tire Company (Oahu)

- Honolulu, HI
4
Honolulu, HI

!!!WOW!!! Mr. Scott Williams has responded to my post and is making arrangements to reimburse me for the tire I had to replace!My faith in Lex Brodie's has been restored!Mahalo Nui Loa!!!

Aloha Julie,We're sorry for your frustrating experience. The Oahu & Hawaii (Big Island) Lex Brodie's are independent, but we are both dedicated to 100% customer satisfaction. We completely understand your fraustration and disappointment. I reviewed with both parties and found that an attempt was made to resolve the concern but do to the lack of a proceedure to address this type of rare circumstance. First, please e-mail the invoice, for the tire you just purchased, to ([email protected]) or fax (808-545-2763) and we'll reimburse you for the new tire. Second, we will also reimburse you for the Full Service Package ($20 per tire) that was purchased form the Oahu LB on 11/27/10 (the package pays for the new tire mounting and balancing and the back up services in the future are included at n/c. Road hazard (on Oahu) is added in at no extra charge. I've talked With Josh (with the Big Island LB) and he'll be happy to sign you up with their Road Hazard based on their Road Hazard policy (road hazard warranty is purchased at a charge of 10% of cost of the new tire, this will equal to or be less the the $20 reimbursed per tire from Oahu LB). Big Island LB will also perform free tire rotations, balancing, and flat repairs on tire purchased from LB. We are very sorry for the fraustration this has caused. We really appreciate the feedback since it helps us address where we can/need to improve, which is our goal each and every day! "TY...VM!" I hope to hear from you soon! Sincerely,Scott D. WilliamsPresident Lex Brodie's Tire Company (Oahu)

- Honolulu, HI
5
Honolulu, HI

Lex Brodie exemplifies the reason to support small local businesses!In spite of very low milage, I discovered that age can ruin your tires! A co-worker pointed out that all four of my tires were completly and dangerously cracked. I called Lex Brodie the following morning, a Saturday, and asked for an appointment. Suprisingly, the phone was answered on the first ring and I was given an appointment that very morning!In spite of the shop being very busy, my wait was not long at all. I was very lucky that my unusual size tire was in stock as well. Yeah, Lex Brodie!The comfortable lounge, free coffee, drink and snack machines and a big screen TV helped pass the time. Wish I had known there was free WIFI available - I would have brought my laptop! (That should be advertised more.)Everyone was friendly but Salesman Jim was my guy and he was very helpful and attentive. I left assured that I was safe on the road and the cost was within my budget. I was offered a great discount on the tires as well as a discount for the alignment that I needed. They even had wipers in stock for my car. I didn't know the discounts were available and that was a nice suprise.Overall, it was a good experience and I highly recommend Lex Brodie for your car care. They are more than a tire shop and the employees really do the place proud.

5
Honolulu, HI

Lex Brodie exemplifies the reason to support small local businesses!In spite of very low milage, I discovered that age can ruin your tires! A co-worker pointed out that all four of my tires were completly and dangerously cracked. I called Lex Brodie the following morning, a Saturday, and asked for an appointment. Suprisingly, the phone was answered on the first ring and I was given an appointment that very morning!In spite of the shop being very busy, my wait was not long at all. I was very lucky that my unusual size tire was in stock as well. Yeah, Lex Brodie!The comfortable lounge, free coffee, drink and snack machines and a big screen TV helped pass the time. Wish I had known there was free WIFI available - I would have brought my laptop! (That should be advertised more.)Everyone was friendly but Salesman Jim was my guy and he was very helpful and attentive. I left assured that I was safe on the road and the cost was within my budget. I was offered a great discount on the tires as well as a discount for the alignment that I needed. They even had wipers in stock for my car. I didn't know the discounts were available and that was a nice suprise.Overall, it was a good experience and I highly recommend Lex Brodie for your car care. They are more than a tire shop and the employees really do the place proud.

5
Waipahu, HI

I keep going back to Lex Brodie in Waipahu because of "Jr" Junior has taken care of my brakes twice. Both times he has diagnosed my problem and fixed it like brand new. He has always given me good service, so... I keep coming back! Thanks Junior!

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