TIRES, BRAKES & AUTO REPAIR

Lex Brodie's Tire, Brake & Service Company BBB Business Review

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

2
Waipahu, HI

Replaced radiator left a bolt missing at the wind shield wash fill tank assembly. Suggested wind shield wiper blades replacement when they are still in good condition.

5
Waipahu, HI

UPDATEfrom my previous post i gaved them 1 starthis time i give them 10 star if i could loltheres no doubt in my mind the employees were all excited to go home that day i went for the first timeit was after all in the afternoon but still that is no excusethey should of known better than to tell me needed to changed 4 tiresas you can see there scott williams replied to my previous posti read his post probably 3 timeswhat could this guy do for me?so i emailed him about my disappointment with lex broddieswhat do i have to lose by trying to get in touch with himhe replied to my email quickly was suprised lolscott williams asked me to bring in the car today monday 5/2/16and set things righthe knows it was a mistake on their part for 5hem to tell me i needed 4 tiresand he was sorry about thatand wanted to set things right for meso today this morningi went back with the clk500 scott williams was waiting for me on the parking lothe was explaining to me what could of happenedthat day i brought in my clk500but he wasnt making any excuses he was sorry for what have happenedthey didnt have the same tire pirrelli tires that i have on my clk500they can order it for me from the mainland for freeor i will just use 2 of their tires but different brandbut those tires have the same safety ratings like pirrelliplus when i will need to change the back tiresi can easily get it from them since they carry those tiresi agreed with himso when he said i will set things righthe changed two front tires free or chargednot even a pennyi felt bad about not paying those tiresi told him that i was willing to pay for those two front tiresbut he said no they made a mistake for telling me i needed 4 tires and he wants to set things rightso ok can just imagine my smile from ear to ear lolhe kept my old tire and use it as a training tools for the employeesscott williams thank you man more power to youim a happy man you can count on me for being a loyal customer

Aloha & "Thank You... Very Much" for your feedback. Is the vehicle still in the shop? I see a 2006 CLK 500 but with a different name. If so, I can swing buy in the morning to take a look. Please accept our apologies for your frustration and concerns. We are eager to look into for you. I see the picture you posted of how the tire was when the vehicle was driven in, it's pretty low, driving the tire that low will, unfortunately damage the sidewall. Please note, it takes a bit of driving to cause the run flat condition that makes the tire unrepairable. (Thus, driving across the parking lot won't cause the "run flat" flat tire damage. I was able to talk to someone in the shop; it seems our team thought you had "Run Flat" tires (tires that can be run for fairly long periods with no air), which led them to the concern or changing 1 tire... which I don't believe is the case; both from what I see in the picture and the fact you had a spare. If you're willing to let me inspect the tire tomorrow, and our recommendation was wrong to change "All the Tires", we'll seriously consider replacing the tire for you at n/c. Please email me at [email protected] . "TY...VM" for your time and understanding. Sincerely, Scott D Williams Executive Director & 29 Year Lex Brodie's Team Member

- Waipahu, HI
5
Waipahu, HI

Just got my sons car repaired, Leimomi, helped me through the process, was very cheerful and polite. Took longer than expected but being on a saturday it was to be expected. Also talked to the mechanic that worked on the car and he took the time to explain the work, didn't feel like I was intruding on his time over all i'm very pleased with the work.

Aloha! Thank You... Very Much! for the wonderful review and allowing us to serve you! Sincerely, Scott D Williams Executive Director & 29 Year Lex Brodie's Team Member

- Waipahu, HI
4.5
Pearlridge, HI

I always have excellent service here. That's why I always return.

4.5
Pearlridge, HI

Excellent service.

4.5
Pearlridge, HI

Excellent

5
Pearlridge, HI

I went in for a tune up and they found several issues. They fixed the problems quickly and honored a 15% off coupon I had! Bringing in husband's car next. Recommend because I feel they were honest. Prices are high BUT that is everywhere. Remember you are on an island!

4
Kaneohe, HI

i was very happy with the service they gave and how quickly they completed the job. i liked the suggestions they in what can be done to improve the performance of my vehicle. i was hoping the office workers give a little more enjoyment in what they did but im satisfied with the service.

0
Pearlridge, HI

Great service fo your money

3
Kaneohe, HI

I brought my car in for the tires to be rotated and filled up with air. The service was fast and everyone was friendly. They rotated and balanced my tires but did not fill them up with air. When I left, my low air light was still on in my car and I checked the PSI with my air gauge. I had to bring the car back to get air put in the tires which was part of my original request.

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