TIRES, BRAKES & AUTO REPAIR

Lex Brodie's Tire, Brake & Service Company BBB Business Review

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Honolulu, HI

Great customer service! I was kept updated on progress and work was professional.

4
Kaneohe, HI

To the time when I first pulled up to the time when I pulled out, I received excellent service. Once I parked my car, Rob (I believe that was his name) came up to me and asked why I was there, asked for the mileage (I was doing a safety check) and paperwork for the car. They were nice and friendly. Informed me of how long it would take, showed me where the lobby/waiting area was and would update me if anything changed. They were efficient and even sent an emailed report. I love how I set up the appointment online and didn't have to wait for the next day when they were open to call and set it up. It was very convenient and I liked the ease of the mobile site that I was using. Overall, great service along with great customer service.

Aloha Carol -great review! As you can probably tell from our Yelp page we read our reviews and respond to each and everyone for a reason. We want to know what we are doing right and where we can grow and improve and it helps to hear the positive so we know what is most important to our customers. Thanks for taking the time- We appreciate your business as well as your feedback. Safe Travels-

- Kaneohe, HI
1
Waipahu, HI

Can't get the business you want when the receptionist is put off by taking a phone call. First point of sale, not good. Try harder!

Aloha Mr. Goines & Thank You... Very Much! for your feedback. Do you mind sharing more information with me/us? We are very eager to learn more to see if / how we can still earn your business and how to prevent a similar experience. Please email us at [email protected] . We are very sorry for the poor experience. TY...VM! for your time and patience. Sincerely, Scott D Williams Executive Director & 29 Year Lex Brodie's Team Member

- Waipahu, HI
5
Waipahu, HI

Quick and professional service. I trust their work and their prices are competitive!

4
Kalihi, HI

Everything was well done, mahalo. However, given that I did have a specific appointment time scheduled, it seemed like an hour and 45 minutes was a little bit long to wait for an oil change and safety check to be finished.

5
Honolulu, HI

This review is long overdue. I've been doing business with Lex Brodie's since 1995 and specifically with Barney Griggs who's been my Service Manager the entire time at various locations; Waipahu, Aiea, and Queen Street. Those considering doing business with Lex Brodies, and specifically Barney can know from the outset that he is honest and has a genuine concern for the customer, their safety and their wallet. He explains pros and cons on repairs in an easy-to-understand fashion enabling the customer to make an informed decision. On several occasions, over the years, I've stopped by to discuss a vehicle noise or suspected safety issue and received accurate advice; never being charged. Never had a charge for a tire repair... For lengthy, time-consuming repairs, Lex Brodie's has even provided a rental vehicle free of charge. To revive an old Texaco advertisement from years ago: "You can trust your car to the man who wears the 'Star' "... make that a 'Caveman'! (if you're familiar w/Lex's logo). Superb customer support and service!

5
Pearlridge, HI

Great service. Made an appointment - took my car in as soon as I got there. Sat in waiting room for a short time while they put 4 new tires on my car. Had a cup of coffee and they were done. Everyone was polite and courteous - price was right - no extra waiting - who could ask for more!!

3
Kaneohe, HI

I have had the same experience on multiple visits. I am promised a certain length of time that it will take for whatever to be done with my vehicles, but I wait for more than 15 minutes after the promised time to find out that there's something wrong or the work is complete. I often have to start asking around to see what is going on.

5
Kaneohe, HI

Online appointment was very convenient. Service was completed within quoted time. Proximity to mall is a plus for killing time. Will definitely return again in the future.

5
Honolulu, HI

This review is long overdue. I've been doing business with Lex Brodie's since 1995 and specifically with Barney Griggs who's been my Service Manager the entire time at various locations; Waipahu, Aiea, and Queen Street. Those considering doing business with Lex Brodies, and specifically Barney can know from the outset that he is honest and has a genuine concern for the customer, their safety and their wallet. He explains pros and cons on repairs in an easy-to-understand fashion enabling the customer to make an informed decision. On several occasions, over the years, I've stopped by to discuss a vehicle noise or suspected safety issue and received accurate advice; never being charged. Never had a charge for a tire repair... For lengthy, time-consuming repairs, Lex Brodie's has even provided a rental vehicle free of charge. To revive an old Texaco advertisement from years ago: "You can trust your car to the man who wears the 'Star' "... make that a 'Caveman'! (if you're familiar w/Lex's logo). Superb customer support and service!

Wow! What an honor to receive a review like this. Thank you so much for taking the time to share here on Yelp. We appreciate your business and kind words for Barney. Good Stuff!

- Honolulu, HI
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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Kalihi, HI (808) 841-6040, Pearlridge, HI (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.