I made an appointment for an oil change a few days in advance, for Monday at 10:30. When I drop the car off, I'm told that it will be ready for pick up two hours later. Pretty long for an oil change, but ok. When I come back two hours later, they hadn't even started on my car yet. Normally this would be a huge issue, but my schedule could allow the delay that day and the staff was really friendly and apologetic. When I finally did get my car, I was told that my battery was at a dangerous level and could die any day now. So, I scheduled an appointment for a battery change for Saturday. 15 minutes after I drop my car off on Saturday, I receive a phone call saying that there's nothing wrong with my battery, starter, or anything else and I can come pick my car up. I explained what I was told on Monday, and was given no explanation for the contradictory reports, but the guy insisted my battery is in perfect condition. Three days after picking my car up because I'm told my battery is perfectly fine, MY CAR WON'T START. Needless to say, I won't be going back.
Aloha Ms. Catherine & Thank You... Very Much for your feedback. May we ask for some additional information so we can look into for you? Please send your invoice number to [email protected] , along with any additional information you would like to share. Have you replaced the battery already? If possible, please send the invoice to my email so we can look into a credit we can offer for the frustrating experience. Please except our apologies for frustrating visit. We complexly understand that time is our #1 asset and no one like it's wasted. And the dependability of our vehicles is vital! We truly appreciate your time sharing your feedback as well for allowing us to serve you. Sincerely, Scott D Williams Executive Director & 29 Year Lex Brodie's Team Member
- Honolulu, HI