TIRES, BRAKES & AUTO REPAIR

Lex Brodie's Tire, Brake & Service Company BBB Business Review

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

1
Honolulu, HI

I made an appointment for an oil change a few days in advance, for Monday at 10:30. When I drop the car off, I'm told that it will be ready for pick up two hours later. Pretty long for an oil change, but ok. When I come back two hours later, they hadn't even started on my car yet. Normally this would be a huge issue, but my schedule could allow the delay that day and the staff was really friendly and apologetic. When I finally did get my car, I was told that my battery was at a dangerous level and could die any day now. So, I scheduled an appointment for a battery change for Saturday. 15 minutes after I drop my car off on Saturday, I receive a phone call saying that there's nothing wrong with my battery, starter, or anything else and I can come pick my car up. I explained what I was told on Monday, and was given no explanation for the contradictory reports, but the guy insisted my battery is in perfect condition. Three days after picking my car up because I'm told my battery is perfectly fine, MY CAR WON'T START. Needless to say, I won't be going back.

Aloha Ms. Catherine & Thank You... Very Much for your feedback. May we ask for some additional information so we can look into for you? Please send your invoice number to [email protected] , along with any additional information you would like to share. Have you replaced the battery already? If possible, please send the invoice to my email so we can look into a credit we can offer for the frustrating experience. Please except our apologies for frustrating visit. We complexly understand that time is our #1 asset and no one like it's wasted. And the dependability of our vehicles is vital! We truly appreciate your time sharing your feedback as well for allowing us to serve you. Sincerely, Scott D Williams Executive Director & 29 Year Lex Brodie's Team Member

- Honolulu, HI
5
Honolulu, HI

This review is long overdue. I've been doing business with Lex Brodie's since 1995 and specifically with Barney Griggs who's been my Service Manager the entire time at various locations; Waipahu, Aiea, and Queen Street. Those considering doing business with Lex Brodies, and specifically Barney can know from the outset that he is honest and has a genuine concern for the customer, their safety and their wallet. He explains pros and cons on repairs in an easy-to-understand fashion enabling the customer to make an informed decision. On several occasions, over the years, I've stopped by to discuss a vehicle noise or suspected safety issue and received accurate advice; never being charged. Never had a charge for a tire repair... For lengthy, time-consuming repairs, Lex Brodie's has even provided a rental vehicle free of charge. To revive an old Texaco advertisement from years ago: "You can trust your car to the man who wears the 'Star' "... make that a 'Caveman'! (if you're familiar w/Lex's logo). Superb customer support and service!

Aloha & 'Thank You... Very Much' for this wonderful feedback! We will share with Barney and our entire team! 'TY...VM!' for allowing us to serve you and we wish you safe travels! Sincerely, the Lex Brodie's Team!

- Honolulu, HI
5
Honolulu, HI

Good customer svc

4.5
Pearlridge, HI

Awesome ,,professional staff.....very knowledgeable, helpful and friendly personalities. I always refer family and friends to Freddie and the crew.

4.5
Honolulu, HI

Excellent service. thank you

4
Honolulu, HI

Quick service, friendly staff

1.5
Kaneohe, HI

Took car in because maintenance light was flashing so it needed an oil change. Oil change went fine, a little pricey, but they didn't reset my maintenance light so it continues to flash even though they specifically said they would reset it.

5
Honolulu, HI

Quick, fast and friendly service!

5
Pearlridge, HI

Chelsea remembered my BF and I even after our first visit. She's shown the best customer service in any business we've experienced in auto services. It was easy to book an appointment either online (which gave a discount) or over the phone for the same or next day. It's conveniently located nearby stores and restaurants, so we were able to walk around while we waited. Our appt for a vehicle inspection with no issues was 330pm appt picked up at 430pm estimated wait time of 1.5 hr (2-3 others ahead). My first visit (also seen with Chelsea) was about 1.5-2 hr wait because they did my safety and replaced my tires with alignment. I would definitely come back for my future car needs.

Thanks for the review Rachel- and for pointing out how valuable good customer service is. We all want to be treated well and at Lex Brodie's we set the intention to show our customers we are thankful they are here. Safe Travels-

- Pearlridge, HI
5
Kalihi, HI

We just had a screw in my tire and the wait was quoted at 4+ hours everywhere else, but here they said almost 2 hours, so the choice was obvious. We already had the tire off, so we were able to just drop it off and pay. Thankfully, he was done in about 1 1/2 hours. When we returned, he removed the spare from my car, put the tire back on (which they were able to plug and then he checked the tire pressure in all 4 tires (which really needed to be checked) at no extra charge. They didn't try to up sell my husband any additional junks we didn't need, which we really appreciate. I believe the mechanics name was Danny, he was super nice and helpful!!! Great service!

Tyanna glad we could be of service and we appreciate you sharing your good experience here on Yelp. Safe Travels-

- Kalihi, HI
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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Kalihi, HI (808) 841-6040, Pearlridge, HI (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.