TIRES, BRAKES & AUTO REPAIR

Voted #1 Top Shop in USA!

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

4
Honolulu, HI

!!!WOW!!! Mr. Scott Williams has responded to my post and is making arrangements to reimburse me for the tire I had to replace!My faith in Lex Brodie's has been restored!Mahalo Nui Loa!!!

Aloha Julie,We're sorry for your frustrating experience. The Oahu & Hawaii (Big Island) Lex Brodie's are independent, but we are both dedicated to 100% customer satisfaction. We completely understand your fraustration and disappointment. I reviewed with both parties and found that an attempt was made to resolve the concern but do to the lack of a proceedure to address this type of rare circumstance. First, please e-mail the invoice, for the tire you just purchased, to ([email protected]) or fax (808-545-2763) and we'll reimburse you for the new tire. Second, we will also reimburse you for the Full Service Package ($20 per tire) that was purchased form the Oahu LB on 11/27/10 (the package pays for the new tire mounting and balancing and the back up services in the future are included at n/c. Road hazard (on Oahu) is added in at no extra charge. I've talked With Josh (with the Big Island LB) and he'll be happy to sign you up with their Road Hazard based on their Road Hazard policy (road hazard warranty is purchased at a charge of 10% of cost of the new tire, this will equal to or be less the the $20 reimbursed per tire from Oahu LB). Big Island LB will also perform free tire rotations, balancing, and flat repairs on tire purchased from LB. We are very sorry for the fraustration this has caused. We really appreciate the feedback since it helps us address where we can/need to improve, which is our goal each and every day! "TY...VM!" I hope to hear from you soon! Sincerely,Scott D. WilliamsPresident Lex Brodie's Tire Company (Oahu)

- Honolulu, HI
4
Honolulu, HI

!!!WOW!!! Mr. Scott Williams has responded to my post and is making arrangements to reimburse me for the tire I had to replace!My faith in Lex Brodie's has been restored!Mahalo Nui Loa!!!

Aloha Julie,We're sorry for your frustrating experience. The Oahu & Hawaii (Big Island) Lex Brodie's are independent, but we are both dedicated to 100% customer satisfaction. We completely understand your fraustration and disappointment. I reviewed with both parties and found that an attempt was made to resolve the concern but do to the lack of a proceedure to address this type of rare circumstance. First, please e-mail the invoice, for the tire you just purchased, to ([email protected]) or fax (808-545-2763) and we'll reimburse you for the new tire. Second, we will also reimburse you for the Full Service Package ($20 per tire) that was purchased form the Oahu LB on 11/27/10 (the package pays for the new tire mounting and balancing and the back up services in the future are included at n/c. Road hazard (on Oahu) is added in at no extra charge. I've talked With Josh (with the Big Island LB) and he'll be happy to sign you up with their Road Hazard based on their Road Hazard policy (road hazard warranty is purchased at a charge of 10% of cost of the new tire, this will equal to or be less the the $20 reimbursed per tire from Oahu LB). Big Island LB will also perform free tire rotations, balancing, and flat repairs on tire purchased from LB. We are very sorry for the fraustration this has caused. We really appreciate the feedback since it helps us address where we can/need to improve, which is our goal each and every day! "TY...VM!" I hope to hear from you soon! Sincerely,Scott D. WilliamsPresident Lex Brodie's Tire Company (Oahu)

- Honolulu, HI
5
Honolulu, HI

Lex Brodie exemplifies the reason to support small local businesses!In spite of very low milage, I discovered that age can ruin your tires! A co-worker pointed out that all four of my tires were completly and dangerously cracked. I called Lex Brodie the following morning, a Saturday, and asked for an appointment. Suprisingly, the phone was answered on the first ring and I was given an appointment that very morning!In spite of the shop being very busy, my wait was not long at all. I was very lucky that my unusual size tire was in stock as well. Yeah, Lex Brodie!The comfortable lounge, free coffee, drink and snack machines and a big screen TV helped pass the time. Wish I had known there was free WIFI available - I would have brought my laptop! (That should be advertised more.)Everyone was friendly but Salesman Jim was my guy and he was very helpful and attentive. I left assured that I was safe on the road and the cost was within my budget. I was offered a great discount on the tires as well as a discount for the alignment that I needed. They even had wipers in stock for my car. I didn't know the discounts were available and that was a nice suprise.Overall, it was a good experience and I highly recommend Lex Brodie for your car care. They are more than a tire shop and the employees really do the place proud.

5
Honolulu, HI

Lex Brodie exemplifies the reason to support small local businesses!In spite of very low milage, I discovered that age can ruin your tires! A co-worker pointed out that all four of my tires were completly and dangerously cracked. I called Lex Brodie the following morning, a Saturday, and asked for an appointment. Suprisingly, the phone was answered on the first ring and I was given an appointment that very morning!In spite of the shop being very busy, my wait was not long at all. I was very lucky that my unusual size tire was in stock as well. Yeah, Lex Brodie!The comfortable lounge, free coffee, drink and snack machines and a big screen TV helped pass the time. Wish I had known there was free WIFI available - I would have brought my laptop! (That should be advertised more.)Everyone was friendly but Salesman Jim was my guy and he was very helpful and attentive. I left assured that I was safe on the road and the cost was within my budget. I was offered a great discount on the tires as well as a discount for the alignment that I needed. They even had wipers in stock for my car. I didn't know the discounts were available and that was a nice suprise.Overall, it was a good experience and I highly recommend Lex Brodie for your car care. They are more than a tire shop and the employees really do the place proud.

5
Waipahu, HI

I keep going back to Lex Brodie in Waipahu because of "Jr" Junior has taken care of my brakes twice. Both times he has diagnosed my problem and fixed it like brand new. He has always given me good service, so... I keep coming back! Thanks Junior!

4
Honolulu, HI

Mahalo, they price matched and gave me many options, I prefer to give the business to a local company but only if they are competive price wise have good service and are easy to deal withLex Brodie is all that and moreAloha

5
Waipahu, HI

I keep going back to Lex Brodie in Waipahu because of "Jr" Junior has taken care of my brakes twice. Both times he has diagnosed my problem and fixed it like brand new. He has always given me good service, so... I keep coming back! Thanks Junior!

5
Honolulu, HI

I love this place I'm just going to list all of the good and bad things about this place. Good 1. Friendly service. In fact everyone there is friendly. 2. Fast service. Every time I took my car down there it was done less than a day. 3. Reasonable prices. I think their rates are very fair. If you go to a dealer and their book says that it takes 2 hours to fix something and it takes them 1 hour to do it, you get charged for 2 hours. Here they don't rip you off like that. 4. They don't make up extra BS and fix things. 5. They call you for a with a price before they begin work. 6. If they find a problem to be something loose they'll just tighten it up for free and not BS you. 7. All around awesome. Bad 1. Nothing. Obviously I love this place and I'll keep going back until my car just dies. Even when I get a new car I'm coming back here.

5
Honolulu, HI

I love this place I'm just going to list all of the good and bad things about this place. Good 1. Friendly service. In fact everyone there is friendly. 2. Fast service. Every time I took my car down there it was done less than a day. 3. Reasonable prices. I think their rates are very fair. If you go to a dealer and their book says that it takes 2 hours to fix something and it takes them 1 hour to do it, you get charged for 2 hours. Here they don't rip you off like that. 4. They don't make up extra BS and fix things. 5. They call you for a with a price before they begin work. 6. If they find a problem to be something loose they'll just tighten it up for free and not BS you. 7. All around awesome. Bad 1. Nothing. Obviously I love this place and I'll keep going back until my car just dies. Even when I get a new car I'm coming back here.

5
Pearlridge, HI

When I lived in Portland, Les Schwab was the best place for tire service. Since I've moved around, I haven't found a tire retailer even close to the experience I had @ LS. Until I had a blown out tire & my AAA tow truck driver recommended Lex Brodie.The manager took great care of me, providing the quote and a discount b/c I was a AAA member. All you hafta do is flash your credentials & you're golden. They rows of chairs in front of huge TV in the waiting room and within an hour, I was driving away very satisfied with the service. !!!!!DEFINITELY RECOMMEND!!!!!

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Honolulu, HI (808) 536-9381, Kalihi, HI (808) 841-6040, Pearlridge, HI (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 For Assistance.