Horrible prices. Shotty customer service & false information is common here. Do not believe there BS about FULL SERVICE when you buy tires from them, they dont do any of it, sure its free, but why even mention it if you dont do it?Prices for tires are not good and they are always out of stock. Also, customer service by the women and men there is shit, you could be standing there for hours and nobody will talk to you, aka smart asses. If you want tires, go ahead and get them here if you CAN find a good price as this was the only tire shop I could find. If you want repair here or even maintenance, LOOK ELSEWHERE. Transmission fluid change = $250? You cant be serious...
Aloha. Can you provide more input from your visit? We take your review seriously, thus we need more information so we can look into them. We have been Internationally recognized for Excellence in Customer Care by the International BBB and we are frequently recognized for our customer service. One thing I make sure of: We are very attentive at addressing our customer concerns. We absolutely deliver on our back up services that come with our Full Service; We warranty road hazards frequently as well as providing free back up services of tire rotation and balancing, flat repairs and free brake checks. If this was not your experience, please let us know so that we can take care of this concern for you. As far as tires in stock; I'm very sure we have the best inventory for tires on Oahu; we order tires weekly and have large tire storage facilities at our 5 locations where we stock a 45 to 60 day inventory. Of course, there are odd sizes that are commonly special ordered when needed, and sometimes, there can be runs in inventory on certain sizes that are not predictable. Please provide your tire size so that I can look into this for you as well. We also price match when the customer requests (but you lose our Lex Brodie's exclusive 4 year unlimited tire mileage warranty and road hazard warranty when we price match.) We do our best to acknowledged every customer. If we didn't do that for you, I/we sincerely apologize. Did you happen to ask someone for help? If our team ignored you, I want to know! What day and time did you visit us? Do you recall what the team members looked like that you saw? Finally, please let me know your vehicle information so that I can look into the Transmission Flush for you? The quote you mentioned may have included a transmission filter change as well. I would also like to look into this quote as well. I/we are disappointed that you had a poor experience, but we want to make it right! Please provide additional information so that we can properly address your concern. Please e-mail me at [email protected] "Thank You... Very Much!" Scott D Williams President
- Honolulu, HI