TIRES, BRAKES & AUTO REPAIR

Voted #1 Top Shop in USA!

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

2.5
Honolulu, HI

Although the staff was helpful, it was apparent that they could not handle the volume of business. Waiting almost 3 hours to get two new tires is ridiculous. Another man was furious because he had been there more than 2 hours and they hadn't even touched his car. He was promised it in two hours. This is how you drive customers away no matter what the price.

5
Honolulu, HI

Great service. I called to make an appointment and the salesperson gave me my options and asked questions to tailor the service to my needs! The price was lower than they quoted me which was an extra bonus! They said I didn't need the service when they checked so they didn't have to charge...Wow! Would definitely go there again!

5
Honolulu, HI

I showed up with no appointment because I realized my tires were thread-bare and dangerous to drive on. I was greeted warmly and given more than enough time to discuss and determine the best tires for my car (NOT the performance tires that had been on them!). I was quoted 2 1/2 hours to do the work and it actually took less. I was thrilled with the quality of the work, and the warmness of the customer service staff. I don't go anywhere else for tires! Thank you...very much!!!

3.5
Waipahu, HI

HAl was extremely helpful and courteous I would come here agagin. He certainly knew what he was talkking about and made me feel at ease.

5
Pearlridge, HI

The service was great . No problems at all.

3.5
Pearlridge, HI

They did the job well enough, and they even went so far as to include a discount for the four tires. I did however, see that you are offering $100 off of four tires and was only given $50. Not sure if there were any other stipulations for the $100, but am still happy for the $50 discount. I think the only reason that I didn't give a full four stars is that I spent an excessive amount of time waiting for a check authorization. maybe there should be some clearer instructions as to which number needs to be called for credit cards, and which is to be used for checks.

Aloha, To receive the $100 off discount, you just need to bring the coupon in. We can offer the additional $50 discount if you were charged the regular price (with just the $50 discount). Please provide your invoice number and we'll look into for you. Also, please provide more info for the long check approval process so we can see how we can improve that. Best to respond to my e-mail; [email protected] Thank You...Very Much! Scott

- Pearlridge, HI
5
Honolulu, HI

Invoice #1040578. Great customer service from the Lex Brodie team! Jack Belford checked my car in first thing in the morning and was very helpful and made sure I knew I could call him if I had any questions or concerns about my vehicle. During the morning, I received two update calls from a technician whose name I unfortunately did not get. He was very pleasant and clearly presented my options and the corresponding cost. By noon that day, my car was ready. When I arrived for pickup at around 4:30pm, I was just standing around not knowing exactly where to go. Cooper sought me out to help process my invoice (as did another employee shortly thereafter) so I could pick up my car. He was also very courteous. Getting my car serviced is always a hassle, but the team at Lex Brodie - Honolulu made it a good experience and I'm happy to have my vehicle running again!

5
Pearlridge, HI

Great service. Got there early and they took me right in! Staff is friendly. Been going to get my oil changed and tires rotated for a year now, and I definitely plan on continuing there.

3
Pearlridge, HI

Lex Brodie Aiea good service friendly customer, brought in tires from another store, had appointment at 1000am, the tires with there in the store, Freddie gave outstanding customer, prices were good. I would caution to be careful on giving fast service, left marks all over my car, black marks on the inside on my car, grease spots on the car, I had to wipe all this off also left off my expensive Val caps, off a tire the replaced. I checked the air pressure in my tires, it was 3 pounds under the requirement pressure amount. This attention to detail should have been handled by the service tech doing the car. A double check should be in place to prevent this from happening.

Aloha, "Thank you... Very Much" for your feedback. I/We are very sorry to hear about the dirt marks left on your vehicle. Were you able to clean them ok? Please send your invoice number to [email protected] so we can look into more for you. Please accept my/our apologies, we will take steps to prevent this from reoccurring. Sincerely, Scott D Williams President

- Pearlridge, HI
4.5
Kaneohe, HI

I could not be happier with the service at the Kaneohe shop. The staff is very professional, and the work is done in a timely manner.

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