TIRES, BRAKES & AUTO REPAIR

Voted #1 Top Shop in USA!
BBB | Lex Brodie's

A+ Rated

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

4
Pearlridge, HI

Lex Brodies was much more helpful than Firestone down the road even though we had been a loyal customer of Firestone's. We were caught in the middle of some major finger pointing with Lex fixing the power steering pump but that didnt solve the problem, instead it was of their opinion that it was the rack that was no good (which was under warranty at Firestone). So we had it towed to Firestone telling them to change the rack but they refused because they said it was the pump (but how could that be because we just got it changed at Lex) so I asked them again to inspect it and were they sure it was not the rack because that was what Lex was saying it was. Of course when they reinspected it, they said it was now the reservoir, so we tow it BACK to Lex, they order and change that part (for free labor and the part was at cost no mark up, thank you very much) and it STILL does not solve the problem. Lex then talked to Firestone directly (so as not to keep putting us in the middle of the problem), had Firestone tow the car to their place and change the rack. Yes, that solved the problem. How frustrating it was for us to go back and forth but thank you to Lex Brodie for putting customers first, unlike Firestone. We appreciate all the help that Barney, Mel, Rolando, Eddie and the rest of the staff offered to us!

"Thank You...Very Much!" for the nice feedback. We are sorry to hear that you had to go through the frustration of dealing with two shops with differentiating diagnostics. But, we are happy to hear that we were able to help get to the bottom of the problem and to get it resolved. We look forward to serving you again in the future. Sincerely, Scott D Williams President

- Pearlridge, HI
4
Pearlridge, HI

Lex Brodies was much more helpful than Firestone down the road even though we had been a loyal customer of Firestone's. We were caught in the middle of some major finger pointing with Lex fixing the power steering pump but that didnt solve the problem, instead it was of their opinion that it was the rack that was no good (which was under warranty at Firestone). So we had it towed to Firestone telling them to change the rack but they refused because they said it was the pump (but how could that be because we just got it changed at Lex) so I asked them again to inspect it and were they sure it was not the rack because that was what Lex was saying it was. Of course when they reinspected it, they said it was now the reservoir, so we tow it BACK to Lex, they order and change that part (for free labor and the part was at cost no mark up, thank you very much) and it STILL does not solve the problem. Lex then talked to Firestone directly (so as not to keep putting us in the middle of the problem), had Firestone tow the car to their place and change the rack. Yes, that solved the problem. How frustrating it was for us to go back and forth but thank you to Lex Brodie for putting customers first, unlike Firestone. We appreciate all the help that Barney, Mel, Rolando, Eddie and the rest of the staff offered to us!

"Thank You...Very Much!" for the nice feedback. We are sorry to hear that you had to go through the frustration of dealing with two shops with differentiating diagnostics. But, we are happy to hear that we were able to help get to the bottom of the problem and to get it resolved. We look forward to serving you again in the future. Sincerely, Scott D Williams President

- Pearlridge, HI
5
Pearlridge, HI

Thank you for helping us with our Toyota. It was so frustrating that Firestone was not willing to help us by changing the rack that was under warranty, when you folks determined that it was indeed that part and not the power steering pump that was the problem. Further, it was so helpful to us that you folks contacted Firestone for us instead of us having to keep being in the middle of this back and forth pointing fingers nonsense. Lastly, thank you for offering to pay for towing services, giving us the reservoir part at cost and not charging us for labor. We definitely will be back to Lex Brodies because of the wonderful service that Barney, Mel, Rolando and the rest of the staff has shown us!

5
Kalihi, HI

Jade was very friendly and helpful. She pointed out a possible problem with a certain line of tires, which she did not have to do. It is nice coming to Kalihi to get service.

5
Waipahu, HI

Quick and friendly! Thanks!

5
Honolulu, HI

Good and fast service, much faster than anticipated. Great tire.

5
Honolulu, HI

Both the product and the service was great!

5
Honolulu, HI

excellent service all around ,extremely convenient to have courtesy enterprise rental cause one of the headache with all car service is lack of transient transportation while the car is in the workshop-Lex Brodie really has been very thoughtful to eliminate the above inconvenience!!"thankyou very much!"

5
Kaneohe, HI

Service was helpful, informative, and friendly. Worthy of five stars.

5
Honolulu, HI

Invoice#1070640...Everyone was friendly and hard worker.

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