Last year we had an incident where our steel rim was damaged on the right side of our Sienna Van. We went back to Sam's club to see if we could buy a new tire and they said we first would have to get the rim fixed or buy a new one. We went all over trying to buy a used or new rim for our van and with no luck. Anyway, we went to Aiea which was suggested and yet again was no luck for us. Anyway, we said let's try Lex Brodies and see what they say. Lo and behold Barney along with another co-worker came out and ask us what the problem was. We told him and he said drive your car up to the service center and we'll get the problem straightened out. He took a heavy rubber hammer and pounded our rim back into place and when he was done, it looked normal. He said they (Sam's) should be able to replace the tire now with no problem and he didn't even charge us for the service. If we didn't have a deal with Sam's at the moment for a replacement tire, we would've gotten our tire replaced from Lex Brodies, Pearl Ridge. They were so professional and compassionate that we decided that's where we'll get our tires and brakes done from now on. When we got back to Sam's they said, wow, how much did it cost you to get this fixed? We said they didn't charge us anything. They couldn't believe it. We got our replacement tire and vowed not to return to Sam's after that for all they were interested in is how to make money off of their membership customers... Shame on you Sam's Club and a big 5 star Salute to Lex Brodies, Pearlridge.........
Awesome! "Thank You... Very Much" for sharing your experience! We will share with the team. We look forward to serving you again in the future. Sincerely, Scott D. Williams President
- Pearlridge, HI