TIRES, BRAKES & AUTO REPAIR

Voted #1 Top Shop in USA!

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Waipahu, HI

Battery and fuel pump had to be replaced Invoice 5023123

5
Waipahu, HI

battery anf fuel pump went out

3
Honolulu, HI

I received a mailer of your special G-OIL SYNTHETIC OIL CHANGE and would normally take my car to MIDAS to have this service done, which I have for the past 13 years. I called Sharlene to schedule on April4(?) and scheduled for April 24 at 9:00a. Arrived just before 9:00 and after speaking with two people was introduced to Jeff to handle my paper work- first visit. After ten minutes or so, I asked Jeff how long will this service take and he said, " about one and a half hour." I thought that was a very long wait to have this service done. A friend who uses a walker came with me, so we left and walked several blocks to the State Credit Union on Halekawila. When we walked back about 10:15a, I saw that my car was still parked at it's original location and had not even started this service yet. Naturally I was very disappointed and talked with Jeff of the delay. He said," they were very busy and there are only two places where this change of oil could be done." Finally, about 10:35a I saw my car being moved and was done at 10:59a. I only hoped that 14 minutes service all what I paid for was done- not sure if the 11 points on the check list were done and the last two points of FR BRK PADS showed PAD THICKNESS and REAR BRK PADS/SHOES showed PAD/SHOE THICKNESS- no explanation from Jeff or mechanic who did the work of what these two findings are. I told Jeff for my first visit I was very disappointed and probably will not come back and said I will continue to go to Midas. He told me since they have not started working on my car, I could take it and go to MIDAS. I thought that comment was uncalled for. After waiting almost two hours for a 19 minute service and Jeff did not even have the courtesy to call me after one hour and half and let me know of the delay till I walked back.

5
Honolulu, HI

Always had great service

5
Honolulu, HI

Great fast, efficient, friendly customer service. Invoice #1039853.

4.5
Honolulu, HI

Great fast efficient service.

5
Honolulu, HI

Lex Brodie's tries their utmost to resolve any problem with kind attention and genuine care. Not many businesses in Hawaii give as much concern to customer satisfaction and I absolutely believe that no one does it better to abide by the legacy of the man, Lex Brodie.Every comment or criticism is seriously considered by management and Scott Williams strives to solve any conflict. He is open minded and flexible and will work tirelessly to find amicable resolution to any problem, big or small. Customer satisfaction aren't just words to this man. It means the world to him and he condones nothing less than excellence of himself and his staff, he seeks the truth, and demonstrates willingness to improve his methods, staff and process.Nothing quite measures the integrity of a man than for him to keep his professionalism while passionately defending and/or supporting his customers and staff, a difficult balance at best. And those are very admirable qualities that transcend to the business. While working with Mr. Williams to resolve any conflict, I promise you that if you are willing to work with as much honesty and effort, you will not leave dissatisfied. I'm sure that he was and is proud that Scott Williams was an associate and is now the head of the fine business known as Lex Brodie's. Thanks Scott, for everything.

"Thank You... Very Much!" for sharing your feedback with us. We truly value it and work tirelessly to continue to improve and grow. We learn how to grow and improve most by listening to our customers. I/We apologize for not providing the smooth and easy experience on your last visit. Your patience and time spent sharing your experience will help us become better. "TY...VM!" once more! Sincerely, Scott D Williams "

- Honolulu, HI
5
Honolulu, HI

Long story short, an oil change for my Mini Cooper that didn't go so well ended on a positive note and a great customer service experience. Thank you to the two women working in the front and the manager/supervisor. I am really amazed at your proactive approach to helping me and yes I will definitely be back!

5
Honolulu, HI

Lex Brodie's tries their utmost to resolve any problem with kind attention and genuine care. Not many businesses in Hawaii give as much concern to customer satisfaction and I absolutely believe that no one does it better to abide by the legacy of the man, Lex Brodie.Every comment or criticism is seriously considered by management and Scott Williams strives to solve any conflict. He is open minded and flexible and will work tirelessly to find amicable resolution to any problem, big or small. Customer satisfaction aren't just words to this man. It means the world to him and he condones nothing less than excellence of himself and his staff, he seeks the truth, and demonstrates willingness to improve his methods, staff and process.Nothing quite measures the integrity of a man than for him to keep his professionalism while passionately defending and/or supporting his customers and staff, a difficult balance at best. And those are very admirable qualities that transcend to the business. While working with Mr. Williams to resolve any conflict, I promise you that if you are willing to work with as much honesty and effort, you will not leave dissatisfied. I'm sure that he was and is proud that Scott Williams was an associate and is now the head of the fine business known as Lex Brodie's. Thanks Scott, for everything.

"Thank You... Very Much!" for sharing your feedback with us. We truly value it and work tirelessly to continue to improve and grow. We learn how to grow and improve most by listening to our customers. I/We apologize for not providing the smooth and easy experience on your last visit. Your patience and time spent sharing your experience will help us become better. "TY...VM!" once more! Sincerely, Scott D Williams "

- Honolulu, HI
5
Honolulu, HI

Long story short, an oil change for my Mini Cooper that didn't go so well ended on a positive note and a great customer service experience. Thank you to the two women working in the front and the manager/supervisor. I am really amazed at your proactive approach to helping me and yes I will definitely be back!

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