I would recommend this LEX BRODIES location. There customer service is great. First time I went there to replace my flat tire a guy DEN was very informative and helpful. He also offered to give me a discount card for $10, which would help in the future because it gives you "Instant Benefits: 105 off Mechanical Services w/$50 maximum, $50 off 4 installed Tires or $12.50 off per installed Tire" Only thing, its not combinable with other offers, (which is COMMON SENSE though, if you are reading this) because you are already recieving a discounted price.Also this location has a great waiting area, with a TV, includes magazines to read, and a Coffee area (not that I drink, but for you others). While waiting, you can also go to pearlridge because they are directly across and the worker will give you a call. After my first experience, I have always been coming here even if I am in Kalihi, I just really like their service and attitude. I come here probably every 3-5 months to check my tires and brakes. Like such, for today 6/28/12 I came in to have them check on a squeaking/grinding noise on my front tires. I thought it was the brake pads, but it wasn't. Freddie the guy who looked at my car told me it was my rotor, caliper, and brake pads. Unfortunately, my brake pads was worn out (necessarily meaning gone!) on my left front tire. I asked if I could just get an estimate on the replacement and parts, and he kindly did it for me. However, the price was crazy HIGH!!! (not in a bad way). [[[This car is not mine, its actually my boyfriend's,but I just say mine here because it's easier to write]]]] He also answered all my questions, which was helpful for me. I had to confirm the HIGH price of $750 with my boyfriend because I didn't know if I should do it now or later. Unfortunately, he did say NO because of the price, but he would have said YES if LEX BRODIES could only change one side. Though, the case is LEX BRODIES only have parts in pairs (it's like purchasing shoes). Freddie told me if one side is only changed their might be a chance the brake might lock up (I don't if that's true, but it seems true). Since my boyfriend didn't like the price, he told me to just ask my uncle, who is a mechanic. Definitely it was cheaper with my uncle because he has a home business and can get parts at discounted price. At least I was glad Freddie was OK with this when I told him because he also said it's good my uncle can fix it.With the check-up that Lex Brodies did today on the car and in the past, I thank you guys!!!!
"Thank You... Very Much!" for your very kind feedback! We are very happy we were able to help diagnose your concern. We're glad to hear you found an option that fit your needs to repair your vehicle. For Lex Brodie's, we feel obligated to only offer our customers options that will very likely NOT have "come back" issues in the future Based on our many years of experience). We wish to provide the most dependable options when recommending repairs. We always pride ourselves on the soft sell approach and are more interested in giving our customer the informed options for our recommendations. "TY...VM!" for allowing us to assist you and we look forward to the next opportunity where we can be of assistance. Sincerely, Scott
- Pearlridge, HI