I took my car in yesterday to get some new break pads. I didn't hear any squeaking coming from my car, but since I'm almost at 100k miles, and I've, literally, driven this car across the country, I just felt like it was time. There was also a coupon on the website, and I like coupons! So, made the appt online, got a confirmation to bring it in at the time I specified. I arrive and tell the guy that I'm there for some new break pads. He was sorta condescending initially telling me that he has to measure the break pads and rotors and if those have wear then that's gonna cost me extra...honestly, I was getting the impression I was about to be screwed over. I handed my keys over and was told I'd receive a call when my estimate was ready. Well, I had just enough time to go get a coffee when I got the call that I only needed back breaks (I have an AWD) and the rotors and a break flush. Um, okay, that sounds about right. Hey, at least it wasn't all 4, right? I was wrong about the being screwed over feeling, and I'm glad I was. After a few hours I got another call that my car was ready to be picked up. I headed over, paid for the service and everything was ready to go. Thanks, LexBrodie. I appreciate your honest service & the very timely manner.
"Thank You...Very Much!" for the very nice feedback and for allowing us to serve you. One of our Customer Bill of Rights is to never recommend something that is not needed. It's so important to us that we don't give sales commissions or pay our techs by "Flat Rate" which essentially means our team has no incentive to over-sell. We truly appreciate your feedback and that you chose us. Take care, sincerely, Scott D Williams President
- Kaneohe, HI