Getting a flat tire can be a pretty traumatic thing, I suppose. You're driving down the freeway at 50mph (*ahem*) when you hear a loud pop, the sound of rubber rattling around in the wheel well, and suddenly it's getting harder to steer. You know you're in trouble, you can see the next hour of your life spinning out in front of you (braving the danger of cars whizzing by, getting the flat tire off, putting that sad little spare tire on), and all you can think of is having to shell out cash to fix this while dealing with some rude auto repair shop.Luckily, my tire experience didn't happen like that. A low-pressure warning light came on, and I spent the next few days filling the tire up with just a touch more air, going a while without any problems, only to see the little red light on the dash turn on again a few days later. I kept thinking that maybe I'd just run over one of the 3.74 million potholes that litter Honolulu streets a little too directly (thanks, Mr. Mayor!), that it wasn't a big problem.After about a week of this cat-and-mouse game with my tire, I decided I'd just go to Lex Brodie and have them fix the leak. I'd considered getting new tires for a while (even though I had only driven 20,000 miles on them, it'd been five years since I bought the car, so I figured it might be time), but I was pretty sure that the cost would stop me from buying a new tire, much less four.I drove to their Honolulu location on Queen Street and saw that they were busy. Mad busy. So busy that I was steeling myself to be ignored for a while as folks scurried around doing what they needed to. However, if there's one myth that turns out to be true about Lex Brodie's it's that their customer service is exemplary. Well, exemplary implies perfect, which it wasn't, because there was a woman who did seem rude (and is, unfortunately, the sales manager now), but with that one exception every staff person I encountered here was friendly and helpful.The sales manager at the time (I wish I could remember his name and if I do I'll edit the review) talked me through all of my replacement options, and when I told him I didn't want to spend beyond $X, he figured out a way to get me four high quality tires for around that figure. It was quick, painless, and I was an immediate fan of Lex Brodie's.Two days later, of course, the pressure warning light turned on again. I went back and the sales manager remembered me right away, what tire had been the problem, and pushed my car to the front of the pack that morning so they could figure out what went wrong. Turns out I had a cracked alloy rim, which was now bleeding the new tire out. Now, given that my car is five years old, I didn't hold out much hope of getting an identical replacement rim and dreaded the idea of spending even more money to get four new rims so that they'd all match.But my fears were unwarranted as the sales manager went online, found a mainland outlet that still stocked the rims, and had my new rim installed within a few days. During that time I remember being a little irked at how long this problem was dragging on, but in hindsight he went the distance in helping resolve the problem. Even better, he did it without pandering, or being condescending, or any of the things that would make you feel unappreciated as the customer.Sadly, I don't think he works there anymore and the lone person who did give off an attitude, well...she's now the sales manager. But perhaps she learned from her predecessor well enough to carry on the tradition of great service.