TIRES, BRAKES & AUTO REPAIR

Voted #1 Top Shop in USA!

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Honolulu, HI

Excellent customer service and a job well done! I had a repair that I tried doing myself but was unsuccessful because I did not have all the tools to complete it. So, I decided to take my car in to a shop. A fellow mechanic recommended taking my car in to Lex Brodies. So I did. I called Lex Brodies and spoke with one of the technicians by the name of Leo. He took the time to listen to my issue and gave me the the go ahead to bring my car in to take a look at it. So, I brought my car in this past Saturday. That's when I met up with Mike Rizzo, manager over at Lex Brodies and he was very helpful and also told me that the job could be done by his mechanic. So I gave them the keys and let them do what they do best. There was no sense calling them every hour because I know this repair is a challenging one and it needed some time to have it done right. Mike called me on the eve on Saturday just informing me that they will have the car ready by Monday, which wasn't a big deal to me. So on Monday morning, Leo called me and told me the car is ready for pick up. Right on Leo! I mentioned to him that I needed two tires for my ride . An hour later Mike called with the prices and gave them the go ahead to install them on to my car. They did it that same day, mount, balance, and install. I was very impressed by the service, the job and the prices. I will bring my cars in to Lex Brodies to have them mainatained by an excellent crew. Mahalo

4
Waipahu, HI

I came here and checked in for a slow leaking tire. So far as I write. two customers ahead of me have paid and left. For repairing a slow leak in one tire is taking over a hour, but they found a nail and patched the tiny hole in the tire. Looks like it feels rebalanced and aired up, because everything seems very smooth again.Oh, having wifi while that hour made it seem like a flash.**edit** Was thinking it over, the adhesive has to dry...hence the wait.

2
Honolulu, HI

This was an experience I had in about 2005-2008. Like a lot of people I grew up with Lex Brodie and had a good impression of them. I went there once or twice over the years before the experience I am writing about here. Nothing that I remember happened, which is probably good. Then I went in to get a tire repaired sometime around the 2005-2008 time period. They repaired it. Then they came back in and said I should really replace the tire. I wondered if it was a bait and switch. I went with the repair and the tire lasted it's normal lifespan. I looked up the ownership and it turned out it was no longer owned by a Lex Brodie and family (which is the impression I had) but mostly by a mainland company.

"Thank You... Very Much!" for your feedback. Since so much time has passed, I cannot verify what happened during the 2005 -2008 repair. But, it sounds like the repair was in an area that is borderline where industry recommends replacing the tire (and likely near and area we normally routinely fixed in the old days). It appears our team members did their best to help (since they repaired the tire) but likely recommended due to and industry recommendation or that the repair was in a borderline area. We will refuse to repair a tire that the industry says not to repair, but "grey areas" do arise. So with the "grey area", it's an on the spot decision whether we can fix or not. For your tire, it was to fix. But, out of a clear conscience, the service adviser appeared to inform you that it would be a sound idea (per the industry standards) to replace the tire for extra caution. But, they left that decision up to you. At least that's what appears took place. Glad to hear the tire lasted a long life! Our goal is to help our customers extend their tires life as long as possible! We even include Road Hazard warranty with most of our tires that covers tires that cannot be repaired (Lex, when he was here, did not offer this). The industry standards on what can and cannot be repaired COST us thousands of dollars on tires we remove from service (that in most cases would have lasted a problem free life. Problem is, certain repairs increase the possibility of tire failure. So, we follow most of the industry standards on what can be repaired and what is safest for our customers.) Yes, Lex sold over 20 years ago! I was here well before, and when he sold. The cool thing is that we have successfully built on Lex's Legacy and foundation and have actually taken the company to higher levels! We received the very first International BBB Award for Excellence in Customer Care in 2010 (chosen from all companies in USA and Canada!) And we received the Tire Business Magazine's Tire Dealer Humanitarian Award in 2011 (chosen from over 30,000 shops in USA). With our current ownership structure, there is no doubt, that Lex Brodie's Tire Company is more stable and reliable than ever before. There is local ownership, I know, because I have ownership (I started here pumping gas while still attending Roosevelt High School and was brought up through the ranks). We are completely dedicated to protecting and building on the foundation Lex taught us and passed down. Which we have successfully done and we continue to strive to grow and improve each and every day! Sandy (Lex's son) and Ev (Lex's wife) have frequently told us how proud Lex is for what we are doing. We all consider ourselves part of the Lex Brodie's tire Company family and take ownership, pride, and special care in our company. Hope this all helps explain things and helps strengthen your confidence in us. Sincerely, Scott Williams, President

- Honolulu, HI
4
Waipahu, HI

I am very good with taking my truck for maintenance at the dealership but I keep putting off repairing my shock. The dealership told me to fix a leaky shock elsewhere (since it's probably expensive there) so I finally chose Lex Brodie's after a year of procrastination. Heck I know it was going to be expensive and I was thinking shocks aren't a big deal. I was willing to put up with the bounce. Anyway I bit the bullet and finally brought my truck in.Called in on a Friday afternoon and brought it in the next morning. So stoked they even took my Akamai Buys deal thingy that I bought on top of whatever website discount they already gave me. Took them a full day. I have to say the customer service is pretty top notch and I think there is even a warranty on my alignment for like 6000 miles or something. Pretty good and no problems.Super convenient and they were totally helpful giving me quotes when I first asked. Lex Brodie's is pretty awesome and I will always remember their old school commercials with the dude hitting the hammer on the wheel made of rock.

4
Waipahu, HI

I am very good with taking my truck for maintenance at the dealership but I keep putting off repairing my shock. The dealership told me to fix a leaky shock elsewhere (since it's probably expensive there) so I finally chose Lex Brodie's after a year of procrastination. Heck I know it was going to be expensive and I was thinking shocks aren't a big deal. I was willing to put up with the bounce. Anyway I bit the bullet and finally brought my truck in.Called in on a Friday afternoon and brought it in the next morning. So stoked they even took my Akamai Buys deal thingy that I bought on top of whatever website discount they already gave me. Took them a full day. I have to say the customer service is pretty top notch and I think there is even a warranty on my alignment for like 6000 miles or something. Pretty good and no problems.Super convenient and they were totally helpful giving me quotes when I first asked. Lex Brodie's is pretty awesome and I will always remember their old school commercials with the dude hitting the hammer on the wheel made of rock.

5
Honolulu, HI

Definitely the cheapest non-membership place to buy gas on the island. The only kicker is CASH ONLY gets the super discount. No worries! They even pump the gas for you! Great service and the ladies that I have met working there are very sweet.

5
Waipahu, HI

Started working on my flat before I even finished my paperwork. Dont know about they customer service because I was in and out before I got any. Awesome. You don't have to be nice if you're fast. WILL go back for future repairs.

Thank You...Very Much! for allowing us to serve you!

- Waipahu, HI
5
Pearlridge, HI

First of all this place has better customer service than most retailers out there. My husband I were quickly greeted almost before we were even thru the door. We explained our problem(s) with our squeaky brakes & needed 4 new tires. Right away "Freddie" went outside to check the brakes & found everything to be in good working order. BUT he did say that those brakes were probably the cheaply made pads. We have been to another shop (several times over to replace & repair them) & they just told us sometimes brakes do that!!! Stupid service!!!! When choosing our tires he gave us a full break down of options ranging from the cheapest to the higher quality ones & explained to us the difference for all. With that being said, we dropped off our keys & expected it to be done at the end of the day. Boy were we surprised that it took them only 2 hours to have everything fixed!! When we went to pick up our car, Freddie explained to us that we had a problem with the control arms & bushings (a problem we have had for years and no other place knew what it was or how to fix it). He said as soon as he heard the noise that it made he looked under the car & knew what it was right away!! He gave us a quote due to it being so expensive & said it was good FOREVER, whereas many other places have quotes that are only good for 30 or 60 days. Nonetheless this place was amazing & would recommend them to any & everyone.

"Thank You... Very Much!" for the kind feedback! We will pass on your feedback to our team and to Freddie. Freddie will receive or coveted Caveman Currency! (Rock currency good for Podium Raceway races!). We look forward to serving you again in the future. Sincerely, Scott Williams, President

- Pearlridge, HI
5
Pearlridge, HI

First of all this place has better customer service than most retailers out there. My husband I were quickly greeted almost before we were even thru the door. We explained our problem(s) with our squeaky brakes & needed 4 new tires. Right away "Freddie" went outside to check the brakes & found everything to be in good working order. BUT he did say that those brakes were probably the cheaply made pads. We have been to another shop (several times over to replace & repair them) & they just told us sometimes brakes do that!!! Stupid service!!!! When choosing our tires he gave us a full break down of options ranging from the cheapest to the higher quality ones & explained to us the difference for all. With that being said, we dropped off our keys & expected it to be done at the end of the day. Boy were we surprised that it took them only 2 hours to have everything fixed!! When we went to pick up our car, Freddie explained to us that we had a problem with the control arms & bushings (a problem we have had for years and no other place knew what it was or how to fix it). He said as soon as he heard the noise that it made he looked under the car & knew what it was right away!! He gave us a quote due to it being so expensive & said it was good FOREVER, whereas many other places have quotes that are only good for 30 or 60 days. Nonetheless this place was amazing & would recommend them to any & everyone.

"Thank You... Very Much!" for the kind feedback! We will pass on your feedback to our team and to Freddie. Freddie will receive or coveted Caveman Currency! (Rock currency good for Podium Raceway races!). We look forward to serving you again in the future. Sincerely, Scott Williams, President

- Pearlridge, HI
5
Honolulu, HI

It's the cheapest place to buy gas in town, if you're willing to pay cash! As of today, according to gasbuddy.com, their cash price for regular unleaded gas is the same price as Costco Iwilei. But at Lex Brodies you don't need a membership, and you don't have to wait in long lines. Just bring cash!!Not only that, but they pump the gas for you! No need to get out of the car and touch the gas nozzle that many many people have touched before you (GERMS!).

"TY...VM!" we really appreciate your feedback and very thankful for the appreciation for the service. We do our very best to keep a competitive price even though we provide the Old Fashion service. It actually cost us about $0.09 per gallon for payroll expenses to staff the pumps, but, we are dedicated to the best service and upholding our 50 years of tradition for legendary customer service! Please let us serve you when you need tires and auto repair as well! Best, Scott Williams, President

- Honolulu, HI
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