Used these guys a couple of times in an emergency and they were a rip-off. They try to convince you that somethings not working properly when it's working just fine. I warned my friend about this and he said they tried to do the same thing to him. Buyer beware.Update: I'm updating my review because Scott Williams, the President of Lex Brodie's took the time to reply to my email regarding the problems I've had with the service I received. I will update my review to 5 stars when I go back to Lex Brodie's and the service has improved.
"Thank You... Very Much!" for your feedback. I/we are very concerned about your feedback. We take these allegations very serious and want to look into them. We have a Customer Bill of Rights which includes a promise that we will not recommend anything that is not needed, and if we do, we will give the customer a gift card for up to the full amount that was quoted (if done improperly). Mistakes can happen, when they do, we make it right! But, sometimes customers don't clearly understand why something was recommended. An example; there are many auto manufacturer recommended services that don't actually fix anything, rather, they help extend vehicle life and prevent breakdowns. In some cases, we will recommend services as preventative maintenance as well, things we have learned from experience are recommended to help prevent breakdown and extend vehicle life as well. I would like to look into what you strongly feel was recommended, but should not have been. We need to see if your perception is correct, and if so, was it a miss-communication, employee error, something we need better training on... please note; we do not pay our sale staff based on commission and our technicians are not paid by flat rate, so they are not compensated based on how much work they perform (they are paid hourly). We purposefully set up our pay scale so there is no incentive that could motivate someone to over sell. We do not keep employees on board who we find are dishonest. Please send me you invoice number, and what you feel was recommended improperly to [email protected] I/we will look into it immediately! "Thank You...Very Much!" Sincerely, Scott D Williams
- Waipahu, HI