This was an experience I had in about 2005-2008. Like a lot of people I grew up with Lex Brodie and had a good impression of them. I went there once or twice over the years before the experience I am writing about here. Nothing that I remember happened, which is probably good. Then I went in to get a tire repaired sometime around the 2005-2008 time period. They repaired it. Then they came back in and said I should really replace the tire. I wondered if it was a bait and switch. I went with the repair and the tire lasted it's normal lifespan. I looked up the ownership and it turned out it was no longer owned by a Lex Brodie and family (which is the impression I had) but mostly by a mainland company.
"Thank You... Very Much!" for your feedback. Since so much time has passed, I cannot verify what happened during the 2005 -2008 repair. But, it sounds like the repair was in an area that is borderline where industry recommends replacing the tire (and likely near and area we normally routinely fixed in the old days). It appears our team members did their best to help (since they repaired the tire) but likely recommended due to and industry recommendation or that the repair was in a borderline area. We will refuse to repair a tire that the industry says not to repair, but "grey areas" do arise. So with the "grey area", it's an on the spot decision whether we can fix or not. For your tire, it was to fix. But, out of a clear conscience, the service adviser appeared to inform you that it would be a sound idea (per the industry standards) to replace the tire for extra caution. But, they left that decision up to you. At least that's what appears took place. Glad to hear the tire lasted a long life! Our goal is to help our customers extend their tires life as long as possible! We even include Road Hazard warranty with most of our tires that covers tires that cannot be repaired (Lex, when he was here, did not offer this). The industry standards on what can and cannot be repaired COST us thousands of dollars on tires we remove from service (that in most cases would have lasted a problem free life. Problem is, certain repairs increase the possibility of tire failure. So, we follow most of the industry standards on what can be repaired and what is safest for our customers.) Yes, Lex sold over 20 years ago! I was here well before, and when he sold. The cool thing is that we have successfully built on Lex's Legacy and foundation and have actually taken the company to higher levels! We received the very first International BBB Award for Excellence in Customer Care in 2010 (chosen from all companies in USA and Canada!) And we received the Tire Business Magazine's Tire Dealer Humanitarian Award in 2011 (chosen from over 30,000 shops in USA). With our current ownership structure, there is no doubt, that Lex Brodie's Tire Company is more stable and reliable than ever before. There is local ownership, I know, because I have ownership (I started here pumping gas while still attending Roosevelt High School and was brought up through the ranks). We are completely dedicated to protecting and building on the foundation Lex taught us and passed down. Which we have successfully done and we continue to strive to grow and improve each and every day! Sandy (Lex's son) and Ev (Lex's wife) have frequently told us how proud Lex is for what we are doing. We all consider ourselves part of the Lex Brodie's tire Company family and take ownership, pride, and special care in our company. Hope this all helps explain things and helps strengthen your confidence in us. Sincerely, Scott Williams, President
- Honolulu, HI