TIRES, BRAKES & AUTO REPAIR

Voted #1 Top Shop in USA!
BBB | Lex Brodie's

A+ Rated

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

4
Waipahu, HI

My car was making a terrible screeching sound when I took it in to Lex Brodie's on Sunday (yep they are open weekends when working people have time to get stuff done). I was sure that the wheel bearings needed to be replaced but they suggested first doing a free brake inspection. Ok sure why not. So while doing the inspection they let me check out the issue as well, so clearly they had nothing to hide. Pretty obvious the brake pads were gone and the screeching was coming from the warning strip. They suggested just replacing the brakes and rotors (standard though machining the rotors is possible the prices difference was minimal). I noticed the rubber for the ball joint was cracked and they said even though it was cracked it was still functional and had some time before it needed to be replaced. Again a sign of them not pushing extra work. I decided to just replace now anyway. Reason 1 for 4 vice 5 stars: When they were done the inspection the mechanic lowered my car with 1 tire still off and bent the rotor cover. Easy fix. I dropped car off the next day to have the work done. Reason 2 for 4 vice 5 stars: They did not finish the work that day as promised because they found the brake calipers and lines needed to be replaced. This should have been caught on the inspection IMO, but their emphasis on customer service was apparent when they put me in a rental, increased my discount and replaced the lines free of charge. So I basically got a complete brake overhaul for the price of pads & rotors. Outstanding! They've earned my initial trust. As long as the work is quality (only time will tell) they totally get my recommendation.

"Thank You... Very Much!" for the detailed response and for allowing us to serve you! Sincerely Scott D Williams President

- Waipahu, HI
5
Honolulu, HI

Excellent service. Very professional staff, everyone was very helpful. From the moment I arrived, I was greeted and asked what kind auto problem did I have. The staff immediately sprung into action, by asking what the problem was and then when to check my car out. After that, they started the paperwork and even contacted a rental car agency to come and pick me up. When my car was repaired and ready for pickup, I was promptly notified. When I did picked up my car, the staff was once again excellent and courteous. I was processed and receive my key to my car in no time at all. I want to say, my car is purring once again due to the excellent service provided by your staff at the Honolulu Lex Brodie's. I want to recognized two of your staff members for their outstanding outreach. They are Mr. Keith Kobayashi and Miss. Mandee Akiona. They went above and beyond in their service to me. They are true professional. I will always bring my car for service at Lex Brodie's.

2.5
Kalihi, HI

Mechanics appear good. Poor customer service. Will not return. I've used Lex Brodie's at other locations and had a great experience; not here.

5
Honolulu, HI

Tire repair

4.5
Honolulu, HI

Courteous service adviser. Reasonable turn-around on service. Well within estimate for completion.

5
Honolulu, HI

Special thanks to Jack, Warren, Varchelle, Jaffy, Mike and Mervin. The customer service from the assistant manager and his crew was professional and friendly. Thanks for getting me back on the road and ensuring my vehicle was safe to operate.

5
Kalihi, HI

I scheduled an oil change & they checked my car (wife) & discovered a 6" spike that punctured her tire & repaired it for us.

5
Honolulu, HI

Great service.

4
Honolulu, HI

Good service, even after a bit of a late start (7 am appointment).

5
Pearlridge, HI

Great service. Fixed the puncture in my tire in no time and for free at that. Definitely will be coming back.

Free Financing - 6 months | Lex Brodie's

Aloha, I’m your Virtual
Auto Service & Repair Advisor.

May I assist you? Need a quote?
If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Honolulu, HI (808) 536-9381, Kalihi, HI (808) 841-6040, Pearlridge, HI (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 For Assistance.