Honolulu, HI
Dropped car off for an oil change. Told it would be done in a couple of hours. 2 1/2 hours went by, I went to see if the car is done. Oh, they haven't even started on my car. The employee said, "Sorry it'll just be a few minutes, we'll get it done." A few minutes means another 1 1/2 hours in their word. Maybe they have a different concept of time than I do. I understand that businesses can get busy but don't give a time frame when you clearly cannot deliver on it. Never again!