TIRES, BRAKES & AUTO REPAIR

Voted #1 Top Shop in USA!
BBB | Lex Brodie's

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Honolulu, HI

Aloha, Having cancer and going thru chemothreaphy Jack explained everything and coudn't been more helpful. Also Destiny was so nice at checkout made me feel good. Mahalo for all the help and Jack and Destiny is a asset to your company. Zimm

5
Pearlridge, HI

My car started to make a horrible grinding metal noise from the front end. I brought it in assuming that I would be charged for an "inspection"... To my delight I was not charged a single penny for a the inspection, and within 20 minutes my car was waiting for me out front. The employee informed me that I needed a future repair and they had lubed and greased the parts to help with the grinding noise. The staff was honest and very helpful !! Mahalo!

"Thank You... Very Much!" For your wonderful feedback. We are here for you whenever you may need us! We look forward to helping you in the future. Sincerely, Scott D Williams

- Pearlridge, HI
5
Honolulu, HI

Love, love, love Lex Brodie's! Customer service is always awsome! Vachelle is the best! They greet you right away and make sure you're taking care of. I was there last month to change all four of my tires and to do a safety inspection. They knew it would be a while until it would be finished so they offered me a rent a car, at no extra charge! I just went back in today because one of the tires had recently been punctured due to a road side hazard and there was a warranty covering that tire. Didn't have to pay the full amount for a new tire! Just $13! I will definitely be a returning customer!

"Thank You... Very Much!" For the very nice feedback! We will pass it along to Vachelle and the team. We look forward to serving you again in the future. Sincerely, Scott D Williams President

- Honolulu, HI
5
Pearlridge, HI

My car started to make a horrible grinding metal noise from the front end. I brought it in assuming that I would be charged for an "inspection"... To my delight I was not charged a single penny for a the inspection, and within 20 minutes my car was waiting for me out front. The employee informed me that I needed a future repair and they had lubed and greased the parts to help with the grinding noise. The staff was honest and very helpful !! Mahalo!

"Thank You... Very Much!" For your wonderful feedback. We are here for you whenever you may need us! We look forward to helping you in the future. Sincerely, Scott D Williams

- Pearlridge, HI
5
Honolulu, HI

Love, love, love Lex Brodie's! Customer service is always awsome! Vachelle is the best! They greet you right away and make sure you're taking care of. I was there last month to change all four of my tires and to do a safety inspection. They knew it would be a while until it would be finished so they offered me a rent a car, at no extra charge! I just went back in today because one of the tires had recently been punctured due to a road side hazard and there was a warranty covering that tire. Didn't have to pay the full amount for a new tire! Just $13! I will definitely be a returning customer!

"Thank You... Very Much!" For the very nice feedback! We will pass it along to Vachelle and the team. We look forward to serving you again in the future. Sincerely, Scott D Williams President

- Honolulu, HI
5
Pearlridge, HI

tire rotation

1
Pearlridge, HI

I'm completely shocked and disheartened by my experience here. I went in for a simple safety check and oil change. Four hours later I get a call saying that there was a leak in my engine and the spark plugs needed to be replaced along with $800 worth of work that needed to be done. I trusted what they were telling me, though there were no signs of any leaking fluids in my garage and I have never had problems with my car, but agreed to let them work on it. Within a couple of days of getting my car back, the check engine light went on after just being serviced. I took it back to them and they told me it was going to be $500 more to fix. I decided to take it to dealership to get another opinion. Lex Brodie charged me another $150 for the diagnosis even though they had my car just a few days earlier. When I took it to my dealership, they found that Lex Brodie repaired the ignition coils by holding them down with PLASTIC TIES (like the ones used to tie garbage bags)!!!!! and the spark plugs were replaced by a less quality (cheaper) brand than recommended by the car manufacturer.I took my car back to Lex Brodie to ask if they would properly repair my car with the recommended parts. I was told they did what they did to save me money because the part I needed was $1500. I explained that the improper repair was not explained to me, because if it was, I would not have agreed to let them do an improper repair on my car. I was then told that they would look for the part and call me to rectify the situation. I didn't hear back, so I called them. The person who helped me was with someone else, so I left a message and two weeks later I still have not heard back from them.Not wanting to deal with them, I took my car back to the dealer who has since replaced the $38 part (which Lex Brodie told me was going to cost $1500)!!! This is a true story and I have the receipts, estimates and names to prove it. Again, I'm truly shocked by the treatment I received from this company. I have never given a negative review, but I wanted people to know my experience here.

5
Kalihi, HI

Outstanding service, friendly staff. That's why I've been a Lex Brodies customer for 25 years.

2
Honolulu, HI

I was dissatisfied with service i received at Lex Brodie's. I called before hand and asked how long it would take to change one tire on my car. They told me 2 hours maximum. I took my car in and ended up waiting for 3 hours. The only reason my car was completed at the 3 hour mark was because I called and complained that they had not finished it yet. If you are looking for a place to go that doesn't waste your time, don't go to Lex Brodie's

Thank You... Very Much for your feedback.

- Honolulu, HI
5
Honolulu, HI

I picked up a nail on my passenger side tire. What hum bug... I pulled into Lex Brodie's and was greeted with a smile and motioned into a repair station. They matched my info from a previous visit and asked me if I would like to wait in their Customer Lounge. Fifteen minutes later, my phone rings, telling me by 45 min. job was done, no charge. She said thank you, I said thank you, and off it went.

Free Financing - 6 months | Lex Brodie's

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