TIRES, BRAKES & AUTO REPAIR

Voted #1 Top Shop in USA!
BBB | Lex Brodie's

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Kaneohe, HI

I got a flat tire yesterday and called this morning at 7:15 (15 minutes after they open) to see if they could squeeze me in ASAP. Gerard answered the phone and told me that they can definitely take me and get me in and out as soon as possible, EXACTLY WHAT I WAS HOPING FOR. I came in and he was actually the one who helped me and recognized my problem from when I called him this morning (3 stars for being attentive!) then he proceeds to tell me my options for what tire I should buy, he did not once tell me to buy the highest price but instead told me that it's up to me and MY OWN preference (1 star for being sincere!) and I chose to get the medium priced one (157.00). One hour later they had my car ready and I was set to go! I recommend paying in advance because there's no better feeling than to just get in and get out! I will definitely come here again when the time calls for it!

"TY...VM!" for your very kind response and letting us serve you! We will share with our team. We look forward to being of service in the future. Sincerely, Scott D. Williams President

- Kaneohe, HI
5
Kaneohe, HI

I got a flat tire yesterday and called this morning at 7:15 (15 minutes after they open) to see if they could squeeze me in ASAP. Gerard answered the phone and told me that they can definitely take me and get me in and out as soon as possible, EXACTLY WHAT I WAS HOPING FOR. I came in and he was actually the one who helped me and recognized my problem from when I called him this morning (3 stars for being attentive!) then he proceeds to tell me my options for what tire I should buy, he did not once tell me to buy the highest price but instead told me that it's up to me and MY OWN preference (1 star for being sincere!) and I chose to get the medium priced one (157.00). One hour later they had my car ready and I was set to go! I recommend paying in advance because there's no better feeling than to just get in and get out! I will definitely come here again when the time calls for it!

"TY...VM!" for your very kind response and letting us serve you! We will share with our team. We look forward to being of service in the future. Sincerely, Scott D. Williams President

- Kaneohe, HI
5
Honolulu, HI

Lex Brodies has been handling my tires/wheels for the past 7 or 8 years and it never crossed my mind to leave a review for them. Mike, Cooper, Mandy and staff are always friendly, professional and communicative. Today I purchased 2 new tires and they were done in less than 2 hours. I've never had any problems with their work and I can drive with peace of mind that my car is safe.

5
Honolulu, HI

Good service at a reasonable price. The workers are friendly.Look for Groupons for additional discounts.

5
Honolulu, HI

Lex Brodies has been handling my tires/wheels for the past 7 or 8 years and it never crossed my mind to leave a review for them. Mike, Cooper, Mandy and staff are always friendly, professional and communicative. Today I purchased 2 new tires and they were done in less than 2 hours. I've never had any problems with their work and I can drive with peace of mind that my car is safe.

3
Waipahu, HI

3.5 stars I think, Ended up coming back for a safety check a year later, definitely better service. The wait was still a bit long, but much improved. I never expected it to be this smooth, overall I was happy with everything, Good job to Lex Brodie's.

Aloha and thank you for your feedback. We listen to, and value our customers feedback and point of view tramedously! We are also very careful to not recommend anything that is not needed or recommended by the vehicles manufacturer. We even have a Lex Brodie's Customer Bill of Rights that clearly states this (please visit lexbrodies.com to view the entire Customer Bill of Right). Please note, sometimes customers will be annoyed by a service shops recommendations during a routine maintenance visit; but please realize that MOST of the recommendations will be made based on a Preventative Maintenance basis which means they are recommended by the industry or your vehicles manufacturer to insure long wear and life of your vehicle and it's components as well as minimizing surprise vehicle breakdowns. It's like if someone went to their doctor and they didn't notify them of a health concern but later they became very sick; the patient would be very upset they were not notified how they could have avoided the issue. Kind of like a flu shot; recommended for most during flu season. Many get the shot that would have never gotten sick even if they didn't get the shot. But, MANY who did avoided the sickness! But those who decided to not get the shot, but then got sick... know it was their choice, not that they were not informed or misinformed. We have a STRONG policy against recommending something that is not needed. And our team does not work on flat rate or by commission basis so there is NO incentive to recommend anything that is not need or recommended. But mistakes can be made. And if we are in error, we want to know so we can make things right and take steps to train to prevent a reoccurrence. And, if everything was properly recommended, then we see we need to improve how we educate the customer on why things are recommended. Please e-mail me your invoice numbers in concern at [email protected] and I'll personally look into your concern and will respond in a very timely fashion. Thank You... Very Much! Scott. Also, please note; if unhooking the battery reset the Check Engine light, that would not solve the cause of why the light went on. Clearing the code sometimes leads to more complicated issues in the future that could have been caught early on. An engine diagnostic is much more than just hooking up a scanner and pulling codes. We have a great article we found in a Google search that we can send that describes Engine Diagnostic and all it entails. Best, Scott Williams, President

- Waipahu, HI
5
Pearlridge, HI

The entire staff here is incredibly friendly and professional. I called and made an appointment for my car to be repaired. I was talked to like an intelligent woman, which in the mechanic's business is unfortunately rare. They went over all work needed with me and my original quote is exactly what I was charged in the end. They even told me that one of the repairs that I had thought I would need is actually covered under my service package for my vehicle (which means right away they saved me money). The price was much less than I had been quoted elsewhere and I didn't have to wait for any special orders, everything I needed/wanted was in stock and I had enough options to choose from to give me a choice, but not too many where I was overwhelmed with the decision. My vehicle drives and brakes like it did when it was new, and I love my new tires.

Aloha! "Thank You... Very Much!" for your very kind feedback! We will pass along to our entire team to help encourage them to do their very best to brighten our customers days. We will recognize those who served you. Have a great day! Sincerely, Scott D. Williams President

- Pearlridge, HI
5
Pearlridge, HI

The entire staff here is incredibly friendly and professional. I called and made an appointment for my car to be repaired. I was talked to like an intelligent woman, which in the mechanic's business is unfortunately rare. They went over all work needed with me and my original quote is exactly what I was charged in the end. They even told me that one of the repairs that I had thought I would need is actually covered under my service package for my vehicle (which means right away they saved me money). The price was much less than I had been quoted elsewhere and I didn't have to wait for any special orders, everything I needed/wanted was in stock and I had enough options to choose from to give me a choice, but not too many where I was overwhelmed with the decision. My vehicle drives and brakes like it did when it was new, and I love my new tires.

Aloha! "Thank You... Very Much!" for your very kind feedback! We will pass along to our entire team to help encourage them to do their very best to brighten our customers days. We will recognize those who served you. Have a great day! Sincerely, Scott D. Williams President

- Pearlridge, HI
5
Kaneohe, HI

My Xterra was making a weird noise, and me not knowing much about cars, decided I really needed to find a mechanic fast. On a whim I checked out Lex Brodie's reviews on Yelp and I must say that they are spot on! I am so pleased with the service I received there.I called around mid-morning and they told me to bring my car right over. Unfortunately my car wouldn't make the weird noise again, but the mechanics did catch that I was in desperate need of new tires. I spent a while talking to them about which tires would be the best. We decided on one type and they put them on, but they said they could tell I wasn't comfortable (I was concerned with tire performance in the rain). So the manager offered to price match trail tires to the road tires they had put on my car. However, I don't need trail tires, so after deciding on the "best" ones they could recommend, they had someone drive all the way to another location to pick up the 4 new tires for me. Never once did I feel like I was imposing on them or being an irritating customer. They were more than happy to bend over backwards to make me feel happy with my purchase. Since I have a young baby, being safe on the road is my #1 priority.Oh- and the manager himself popped a dent out of my car for me. Where else can you go where the manager will do that for you?! Even though I spent a lot of money and the entire day in their office with a young baby, I am very happy with my first Lex Brodie's experience. I think that says a lot!

4
Honolulu, HI

I am one share the goodness . . . we're talking Lex Brodie's on Queen Street! The service is as good as Costco without having to question whether I got ripped off. The sales reps are good at what they do without the sales pitch - very upfront! I get the sense that they don't need to make a sales quota but what they do sale is service and to ensure that the quality of work done is correct. Compared to other places Lex's Brodie's and Costco are about equal in service and price. But since I work downtown the convenience is only one block away! I have heard that some customers have mentioned that Lex's has matched other places prices. I guess that depends who one speaks too. But the icing is the gas prices as of 10/9/12 the price per gallon for regular unleaded was at $4.29 much cheaper than the gas station in the surrounding area! I invite anyone to try out the Lex Brodie's at Queens and tell us your experience! See ya at the traffic commute!

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