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Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.
Lex Brodies Kaneohe
This experience was horrible. I waited in line for 1 hour because I called ahead for an oil change and tire rotation and they told me I could do a walk in. When I got to the counter they said they could only do an oil change, no tire rotation. They wanted to schedule the tire rotation for another day which would cost additional plus they said I’d have to wait in line again for that. I’m so frustrated I didn’t even stay for the oil change I will not be coming here again.
Lex Brodies Honolulu
Once again the professionals of Lex Brodie demonstrate why they are the best on Island for your auto care needs. Scheduled an appointment for routine oil change and to check engine lights. Was met by Rylander - an incredible professional - friendly, kind and extremely knowledgeable. Jeep was expertly dealt. Rylander met with me and discussed in detail the work completed and recommendations for "dealer level" repairs that are need. Every encounter with the Lex Brodie Team in Honolulu (Queen St) location - always treated with professionalism and efficiency. The entire staff at this location represent and deliver with Aloha!
Anthony, thank you for your five-star review! We are thrilled to hear about your positive experience with Rylander and our team at our Queen St location. We take pride in providing professional and efficient service with aloha. We appreciate your continued support, and we look forward to serving you again in the future!-Scott W.
Lex Brodies Honolulu
Quick service, discussed costs with me before the appointment and confirmed after checking the car. Thank you!
Thank you Shelly for trusting us with your vehicle. We value transparency and ensuring our customers are informed every step of the way. We're glad you appreciated our approach and we look forward to serving you again in the future. -Scott W.
Lex Brodies Pearlridge
Everyone is super nice and treat me like family.
Catherine, your kind words mean the world to us! The "Ohana" spirit is at the heart of everything we do here at Lex Brodie's. Thanks for being a part of our extended family. -Scott W.
Lex Brodies Honolulu
Fast, polite, & very professional.
Thank you for the positive feedback, Karyn! We are thrilled to hear that you had a great experience with our team. We strive to provide fast, polite, and professional service to all of our customers. If there's anything else we can do for you, feel free to reach out. We appreciate your business!-Scott W.
Lex Brodies Kaneohe
After moving to Hawaii, I was in a rush to get my safety inspections done before and after obtaining my registration. Though they were busy, they were able to get both of the inspections done in one day! They customer service was top notch and accurate with the estimated time their work would take. Not to mention, it was the last day of the month. Thank you!
Dear Tina, We appreciate your review! Our team is dedicated to providing efficient and exceptional service, even during busy times. It's great to hear that we were able to complete both inspections for you on the same day. Thank you for your kind words about our customer service and accuracy. Please don't hesitate to reach out if you have any other vehicle needs. -Scott W.
Lex Brodies Kaneohe
Dan and his team are great! Would highly recommend them. Took great care of my daughter and her vehicle.
Thank you Derek for the 5-star review! We're happy to hear you had a great experience with Dan and our team. We appreciate your recommendation and look forward to serving you and your daughter again in the future!-Scott W.
Lex Brodies Kaneohe
🧡🧡🧡🧡👍👍👍👍
Thank you for the heartwarming 5-star rating, Fela! We're so glad to see that you had a fantastic experience with us at Lex Brodie's Tire, Brake & Service Company! If there's anything else we can do to assist you, please don't hesitate to reach out. Take care and see you next time!-Scott W.
Lex Brodies Honolulu
I made an appointment to get a tire changed at 2:30pm and got there on time. Their sign says it takes 1.5 - 2 hours. I waited 3 hours in the waiting room, then came out and saw my car wasn't even started! No heads up or apology. They only started working on it after seeing how upset I was. What's the point of me missing work if you're not going to even start for >3 hours??? The lady tried to help at the end by giving a discount, but it was a mere $15.
Aloha Jason, Thank you very much for your feedback! Please accept our sincerest apologies for the understandable frustration from the longer than expected wait. We see your vehicle was finished at 6:30pm! For whatever reason, yesterday had 30% more vehicles then most days. Thus, your afternoon scheduled "Up Next" services was put in the queue behind the previously scheduled "Up Next" customers (AND we work in the drop offs throughout the day). We do have a Completion Time Promise that should have initiated a larger completion time discount. Please email us your mailing address and we'll mail out the refund ASAP! We also agree! Our team should have alerted you to the back log and should have properly apologized! We will cover with our team! Thank you very much for sharing this additional information. Sincerely, Scott D. Williams 39+ years Lex Brodie's Team Member
Lex Brodies Waipahu
Very good service!
Thank you for the 5-star review, Cindy! We're glad to hear that you had a very good experience with us. It's great when our customers leave satisfied. We appreciate your business and look forward to helping you again in the future!-Scott W.
4.6 STAR AVERAGE
"Over 33,049 Total Online Reviews" (Includes Yelp, Google, CarFax, BBB, and Email)
