Aiea, HI ("Pearlridge")
Amazing service by Lex Brodies! Great tire shop and amazing people. I made a phone call in regards to tires and inquired if they had a certain type of tire size in stock. Scott was quick to tell me that they did have it and he told me the brand of it. Shortly after this phone call, I went ahead and head down from work to lex brodies to buy these tires and have them installed. Scott D. Williams was my service advisor, and for a first time experience, it went really great! He has awesome customer service skills and kept me updated on my vehicle and went through some paperwork with me stating that I'll be owing this much or that much "if the service was needed". Unfortunately the service that was needed was a wheel alignment but it could not be performed by lex brodies themselves because my car is german engineered. (Audi) To be specific. The wait time was hour and a half for me but I was completely okay with that. When you are taking time off to have your car serviced and whatnot, its important to be patient with it and let the people work at their own pace to make sure your car is being serviced the way it is suppose to. I'd rather have slow service but quality service rather than fast service but mediocre quality. (Not saying Lex Brodies is slow. but you get the point.) I'd like to thanks Scott once again and I'd like to thank the girl who was also helping me at the counter and taking my payment(Sorry I didn't get your name). You guys are awesome and I hope you guys are provided with that free lunch for getting a 5 star yelp review! Had a smooth ride home too with these toyo proxes 4 plus. My car felt brand new again with the way it was handling and turning with the new tires! Anyways thanks again!