TIRES, BRAKES & AUTO REPAIR

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BBB | Lex Brodie's

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Honolulu, HI

In my world, I equate car repair shops with car salesmen, insurance sales people, and real estate agents. I feel these people are generally sneaky and will do whatever it takes to make a big sale off of you. That being said, I never thought I would be giving a car repair shop 5 stars, but that's what they deserve!I needed new tires, a general check up and a safety check. An employee spent some time with me discussing the different options in tires. Like any store, they do promote their preferred brand and specials but they simply tell you about it and don't push it on you. They listened to what I needed and didn't try to up-sell or push me into spending more money.My car was in and out within an hour. I couldn't pick it up right away but they told me they close at 6 to just pick it up by then. When I got there, I realized they forgot to do the safety check. No problem! They did it right away and did it for FREE!The employees treat you like family and are really friendly, accommodating, and professional. I've found my one-stop shop for everything car related!Side note: I love how on the work order sheet there's an option for "Call when pau." It's so refreshing to see a local company offer such amazing service and are still able to stick to their local roots.

5
Honolulu, HI

Another excellent performance by Lex Brodie's Tire Company. This time they fixed my husband's brakes. He waited until there was a grinding metal sound. It sounded awful! So I took it in on my way to work and they called my around lunch with an estimate to have it fixed. it was ready by the end of the day and I even saved money by using their Super Saver Coupons off their website. I didn't even have an appointment. Thanks Lex Brodie's! Once again, you pull through!

5
Honolulu, HI

Another excellent performance by Lex Brodie's Tire Company. This time they fixed my husband's brakes. He waited until there was a grinding metal sound. It sounded awful! So I took it in on my way to work and they called my around lunch with an estimate to have it fixed. it was ready by the end of the day and I even saved money by using their Super Saver Coupons off their website. I didn't even have an appointment. Thanks Lex Brodie's! Once again, you pull through!

1
Honolulu, HI

What a bunch of clowns!I had been here three times before and had been generally pleased.Today after arriving for my appt.(made in advance) I was told it would take about an hour, as I was next in line (an hour for an oil change? wow) I left to get lunch & do some shopping. When I returned (80 minutes later) I found that the service had not even been started.Nobody seemed to know anything, but one lady said they could "rush" it. They pulled the car into the bay, and then the service guys started to disappear. A rep asked one to help and was told that he was leaving for his lunch break. No one was there to work on the car.I stood alone for a while and finally just got in my car to leave. They may have been having a bad day, but someone of responsibility should have made things happen and/or make things right with the customer. Instead, employees scattered like cockroaches from a bright light. An extremely poorly managed place. I'll never go back.

Aloha, "TY...VM!" for sharing your experience and concerns. We truly appreciate our customer's feedback since it helps us know what we are doing well and also what we need to improve on or where training needs to take place. I/We are very sorry for your experience; we understand our customers time concerns and even make it a focus to be sensitive to their time constraints, to the point that we have a business card designed specifically to set and clearly announce our waiting/promise time, clocks that go on the vehicles dash board the visually let the staff know when the vehicle promise time is and a program to refund our customers based on a set formula (which we will do in this case, even though no money was spent!). We are also upgrading our point of sale system that will send us messages as we near the end of a customer's promise times and the work is not complete. Finally, we even will put a customer in a free car rental when we cannot meet a promise time and the customers have to run to another obligation. We ran commercials last year where I was asking if the viewer's went somewhere where they received poor service, I was referring to a similar experience I had at a Dr.s office, I ended up doing the same thing... I walk away very upset. But, I did give them a second chance understanding we are human and we all make mistakes; and I have receive very good service since. All businesses will fail from time to time, but do they care? Well, WE CARE! Your experience will result in renewed implementation and training of policies that should have been implemented to help prevent this experience. Had we finished your vehicle that day, we would have missed our promise time by an hour (car was received at 12:30, the invoice closed after you left at 2:01... work would have been done by 2:30 since was up on the rack.) and assuming you are going to perform the service you'll invest another hour getting it done; so, we use 2 hours as the amount of time we missed the promise time. Per our Promise Time formula, we will apply $48 toward a future service (since no money was spent on this visit). We will also review your feedback in our weekly sales and managers' meetings and will retrain our promise time procedures. "TY...VM!" Please e-mail me at [email protected] lexbrodies.com and we'll mail you the gift cart toward future services.

- Honolulu, HI
1
Waipahu, HI

Someone had pointed out to me that my safety check was expired. To avoid any interaction with any popo's I decided to get it done ASAP! Being that it was a Saturday, I thought I'd swing by after I got off of work. It was 2:15pm when I got there and when the guy asked what I needed I told him that I need to get my safety check done. He looked at the clock and said that the guy that does it is leaving at 3pm so they can't do it. So he's saying that it'll take longer than 45 minutes to do a safety check. Was he serious?!? I've never had to wait longer than 30 minutes to have my safety check done. This was the first and he was pretty rude about it. That's okay I'll just take my business elsewhere. There was a bunch of mokes working there anyway and they all looked pretty shady.

4
Honolulu, HI

Great place to get your car serviced or purchase tires. I took advantage of the "Active Family Plan" which is a very good deal compared to what I used to pay at Tustin Toyota in OC for comparable work. Customer service was great. I noticed they are very low key, but friendly and helpful. I replaced my tires and I was given a variety of options and honest advice. Not pushy, gave pro's and con's of all the options suggested, and really gave thought to what was in my best interests. What impressed me the most was they took the time to ensure the best discount codes were applied. Work was completed in just a few hours. Definitely would recommend Lex Brodie's.

4
Honolulu, HI

Great place to get your car serviced or purchase tires. I took advantage of the "Active Family Plan" which is a very good deal compared to what I used to pay at Tustin Toyota in OC for comparable work. Customer service was great. I noticed they are very low key, but friendly and helpful. I replaced my tires and I was given a variety of options and honest advice. Not pushy, gave pro's and con's of all the options suggested, and really gave thought to what was in my best interests. What impressed me the most was they took the time to ensure the best discount codes were applied. Work was completed in just a few hours. Definitely would recommend Lex Brodie's.

4
Honolulu, HI

Cars are stupid. So are curbs. I hit the stupid curb with my stupid car and am left with a stupid flat tire. UGHHHHHI was one unhappy motorist when I pulled up to Lex Brodie's, but fortunately the guy who greeted me looked past my attitude and gave me excellent service. He took my keys and sent me on my marry way while they took a look to see if the tire could be patched. Of course it couldn't, and he gave me a call to tell me so and gave me a quote on what the new tire would cost. I called around before I said yes fix it, and found the price to be spot on with everyone else. Called him back (I apologize for refering to you as him, but it's been a couple weeks and I can't remember your name) and the new tire was mounted in like 30-ish minutes. When I went to pick up the car and asked about AAA discounts they couldn't apply it, because sweet little him had already given me a discount on the tire that was greater than the 10% AAA. Score.

4
Honolulu, HI

Cars are stupid. So are curbs. I hit the stupid curb with my stupid car and am left with a stupid flat tire. UGHHHHHI was one unhappy motorist when I pulled up to Lex Brodie's, but fortunately the guy who greeted me looked past my attitude and gave me excellent service. He took my keys and sent me on my marry way while they took a look to see if the tire could be patched. Of course it couldn't, and he gave me a call to tell me so and gave me a quote on what the new tire would cost. I called around before I said yes fix it, and found the price to be spot on with everyone else. Called him back (I apologize for refering to you as him, but it's been a couple weeks and I can't remember your name) and the new tire was mounted in like 30-ish minutes. When I went to pick up the car and asked about AAA discounts they couldn't apply it, because sweet little him had already given me a discount on the tire that was greater than the 10% AAA. Score.

5
Kaneohe, HI

i think this place is very good! there's no other place as good as these guys that i've been to yet...good prices, always worked on my vehicle right away, yet they always have other cars going in and out of here...and theyre not pumping it out like a manufacture's line, its just that theyre fast...and if you ever get a flat on an installation that they've done, then it's free to fix! this is key! plus too, they took my vehicle right away to fix my flat, and it wasn't even to make money cuz it didn't cost me anything! keeps me coming back! safety checks, i do them here now, and anything else that they do, ill go to them...oh best of all...its local buisness so the money stays here...which automatically beats out Firestone, Sears, and any other tire place i can think of!!

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