Waipahu, HI
Unsatisfied customer and very upset with the experience at Lex Brodie's. Just needed a simple tire change, and it was done correctly. But come to find out, my car was mistakenly taken by someone from a body shop. They had to make a call so my car could be returned. That was upsetting because how can they have taken the wrong vehicle? Poor communication? Upon receiving my vehicle, I noticed my sunglasses were missing. I haven't touched them since the night before, and left it where I always leave it, The visors above the driver seat. I assumed someone had taken it because I irresponsibly just left them out in the open. But still, it's unacceptable to have to experience this. I called the store to see if anything turned up, and they said they would call me back. I didn't even get a call back. Just a very unexpected and upsetting experience. Updating the stars. Management and president Scott W. did a great job in accommodating this issue and replying in a timely manner. Communication was also on point. Thank you Scott for your time and understanding my situation.