TIRES, BRAKES & AUTO REPAIR

Lex Brodie's Tire, Brake & Service Company BBB Business Review

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Kalihi, HI

I had my front struts replaced and needed to get a wheel alignment. Went to yelp to find a reputable auto service to do the job. Lex Brodie's came up and after reading the reviews, I didn't need to look elsewhere. Made an appointment online for their Kalihi St. location and it was confirmed rather promptly. When I showed up, Jada greeted me and took care of checking me in. She apologized for having to keep answering the phones, but I see that as a good thing. If the phones aren't ringing, that may not be a good sign.In less than an hour, my car was done, and the ride feels great!! I use my car for work and average 17,000 miles a year. I would not even think twice about going anywhere else.Thank you.....VERY MUCH!!!

"Thank You... Very Much!" for the very nice feedback! We will share with our team! We look forward to serving you again in the future when you need us. Sincerely, Scott D Williams President

- Kalihi, HI
5
Kalihi, HI

I had my front struts replaced and needed to get a wheel alignment. Went to yelp to find a reputable auto service to do the job. Lex Brodie's came up and after reading the reviews, I didn't need to look elsewhere. Made an appointment online for their Kalihi St. location and it was confirmed rather promptly. When I showed up, Jada greeted me and took care of checking me in. She apologized for having to keep answering the phones, but I see that as a good thing. If the phones aren't ringing, that may not be a good sign.In less than an hour, my car was done, and the ride feels great!! I use my car for work and average 17,000 miles a year. I would not even think twice about going anywhere else.Thank you.....VERY MUCH!!!

"Thank You... Very Much!" for the very nice feedback! We will share with our team! We look forward to serving you again in the future when you need us. Sincerely, Scott D Williams President

- Kalihi, HI
5
Honolulu, HI

I've been buying gas for years in Waipahu, but this was my first time at the Honolulu shop. Everyone was so friendly and helpful, with fast, efficient service. They explained the work that needs to be done and helped me to prioritize my repairs. I feel safer driving now.

5
Kalihi, HI

Lex Brodie's you just earned yourself a loyal customer!!! Went in there in there at 10/27 Sunday around 10:20am for a 2 tire change. Ample parking and great service! Walked up to the front desk and was greeted by (sorry I didn't get your name) and was super fast and friendly processing my online quote. Yes ONLINE QUOTE! Lex Brodie's has a fast and convenient way online, to check how much your tires would cost! The beauty of it, is that it's cheap, and they break down the price for you and a plus is that they also calculate the tax. After processing my quote, the guy (we'll call'em Lex) told me it would take 45min and I could wait in the waiting room. The waiting room was clean and cool! It was a Sunday so football was on :) which made the time fly by. There was magazines, a lot of brochures for a customer to look through if they weren't into TV at all. Lex then came in and reminded me that my safety check expired a while ago (I didn't even know:/) He said that they'll take care of that for me to if I wanted so I said yes! A few minutes later, Lex came in and said that my car was done! I walked around my car and saw the safety check nicely put, and they even put my spare tire back in it's compartment nice and neatly. If you're in Kalhi and want a quick tire fix, Lex Brodie's is a great place to check out. Fast, Friendly, and everyone moves with a sense of urgency! Thank you Lex Brodie's Kalihi!!!!

"Thank You... Very Much!" for such a detailed response! We are honored you choose us to serve you. Take care and drive safely! Sincerely, Scott D Williams President

- Kalihi, HI
5
Kalihi, HI

Lex Brodie's you just earned yourself a loyal customer!!! Went in there in there at 10/27 Sunday around 10:20am for a 2 tire change. Ample parking and great service! Walked up to the front desk and was greeted by (sorry I didn't get your name) and was super fast and friendly processing my online quote. Yes ONLINE QUOTE! Lex Brodie's has a fast and convenient way online, to check how much your tires would cost! The beauty of it, is that it's cheap, and they break down the price for you and a plus is that they also calculate the tax. After processing my quote, the guy (we'll call'em Lex) told me it would take 45min and I could wait in the waiting room. The waiting room was clean and cool! It was a Sunday so football was on :) which made the time fly by. There was magazines, a lot of brochures for a customer to look through if they weren't into TV at all. Lex then came in and reminded me that my safety check expired a while ago (I didn't even know:/) He said that they'll take care of that for me to if I wanted so I said yes! A few minutes later, Lex came in and said that my car was done! I walked around my car and saw the safety check nicely put, and they even put my spare tire back in it's compartment nice and neatly. If you're in Kalhi and want a quick tire fix, Lex Brodie's is a great place to check out. Fast, Friendly, and everyone moves with a sense of urgency! Thank you Lex Brodie's Kalihi!!!!

"Thank You... Very Much!" for such a detailed response! We are honored you choose us to serve you. Take care and drive safely! Sincerely, Scott D Williams President

- Kalihi, HI
0
Honolulu, HI

I usually go to the Kalihi location, however, since the Honolulu location is closer to where I live I decided to stop by on Friday. The gas station attendants were kind enough to direct me to the entrance (they probably thought I was crazy for not being able to find it among what seemed like the working area). Once I got inside, I didn't know where to go, I'm looking for a check-in desk, person, something. Nothing. So I stand there by what I guess was the check in area where employees were working on computers and no one asked me if I needed help. I mean looked me in the eye and kept on doing what they were doing. With no problem I strolled right on out of there back to my car.

3
Honolulu, HI

Overall: somewhat disappointed. On Monday 22 October I came by needing to purchase four tires. I was greeted by "Cooper" Masani who inspected my tires and proceeded to quote the cost for mid-range tires - the quality level about which I inquired. He showed me the price range on the computer then went on to say the wait might be three hours. He was polite and straightforward and when I indicated I was unable to wait for that length he suggested I call ahead and make an appointment. The following day I called but the phone rang for sometime without being answered - so I just went ahead and drove to Lex Brodie's expecting that I might need to wait. Sales Rep Vachelle Heyward came forward to help me- and started out by talking about the additional plan, in which I had no interest. She searched on the computer and gave me a price quote about $100 higher than what I had understood the day before. Her seemed very pressed for time and spoke rapidly. I commented that I had been given a much lower price the day before and asked how it was her quote was so much higher. There was some exchange and she maneuvered the computer search - her speech remained rapid in a way that I had difficulty catching what she was saying. I remained insistent that I have previously been told a lower price. Ultimately she said I could buy tires in the lowest price range for the total that I mentioned. I felt frustrated and was tempted to leave and consult my mechanic about an alternative business from which to purchase the tires - however I decided to remain and later describe my experience to a manager. It seemed to me that Ms. Heyward was impatient with me and perhaps not pleased that I selected the least expensive alternatives for tire replacement. She repetitively called me "dear" in what I experienced as a condescending manner. She described that they [Lex Brodie] had been very busy - particularly since Sear's had closed. Never before have I had a problem about a purchase - and I can recall even talking with Mr. Brodie who seemed readily available to his customers. The car needs new brake liners (at a cost of around $200 according to my mechanic) and I'm now unsure as to whether I want to return to Lex Brodie's. The company is obviously very busy - and has a long standing reputation for service. But somehow my experience was disappointing.

5
Kaneohe, HI

Awesome service. Great advice. Explanations are in layman's terms. Friendly and professional staff. Kaneohe team is da best.

4.5
Honolulu, HI

Very courtious and helpful staff. Alignment completed professionly and on time Good price

4.5
Honolulu, HI

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