TIRES, BRAKES & AUTO REPAIR

Lex Brodie's Tire, Brake & Service Company BBB Business Review

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Honolulu, HI

I needed 4 new tires and I also had a coupon for a AAA 40 point car care package valued at $110 for only $34.99. It was an OK experience. There were a few situations during the visit that got my blood pressure going up, and that is not GOOD. It could have been worse.

2.5
Kaneohe, HI

After 2 tires had been replaced and the alignment done, my car was very obviously pulling to the left. Had to take it back in again. A road test would easily have avoided my wasting my time with a second visit. Worse, when I called and spoke to the Manager, he said, "Come in and we will take a look." When I spoke to the petite lady in reception, she said, "Have a seat and we will take a look." Both of these statements gave me no indication that I would have to wait a significant amount of time. After 40 minutes, my car had not been looked at. When I asked the Manager about this, the lady piped in saying that I did not have an appointment. Clearly this was not what either of them had told me. Lex Brodies should provide a time estimate along with a cost estimate to customers. Do not assume that everyone can wait indefinitely. Oh, and check your work. After the tires were cross-rotated, the car drove fine.

5
Honolulu, HI

Super fast super efficient!! Ver friendly!!!

3.5
Honolulu, HI

good service

5
Honolulu, HI

I need a quick fix to a nail in my tire.I was there early and Jim helped me right away.I was down fast and snice I bought the tire there it was no charge.

5
Kalihi, HI

I went to the Kalihi store to get my car aligned and Jayda said that they could handle that for me. Upon inspection of my car they found that my alignment wasn't the problem and that my tires were actually giving me the bump and pulling that i was experiencing. They showed me and explained in detail what was going on with my car and recommended replacing the tires. I trusted their insight and approved the repairs. They were right, my car is back to handling wonderfully. Im thinking other shops may have done the alignment and then try to sell me the tires when the alignment didn't solve the problem separating myself and my $$$ a little further. It's good to know there are still businesses out there that choose to do the right thing and Jayda and the Kalihi store have proven that to me. I will always see Jayda first from now on. Aloha, Randy

5
Honolulu, HI

Service was fast and service was impressive.

5
Honolulu, HI

I was very happy with the prompt and courteous service I received. Personnel was well informed about the products they carry and I felt satisfied with my purchase of four tires.

2
Pearlridge, HI

I recently went there in the case of a last minute emergency...my rear passenger tire was no longer holding air so I needed a knew one. the price was reasonable, I paid $180 for a good quality tire. They changed the tire so quick that we hadn't even gotten our food at Anna millers yet. I picked up my car a happy customer...but later in the evening when I looked in my middle console I notice all my dollar bills that I had covered with other papers were gone...I ALWAYS have dollar bills kept in there in case I need it...long story short, whoever was in my car is a damn thief...this world is filled with DISHONEST people now days...what a shame.

Aloha and "Thank You... Very Much!" For the feedback. It started off nice then became very disappointing. We are very sorry for this concern. Do you recall how much was in your vehicle? We would like to replace it (and a little extra). We stress having great attitudes and honest team members. When a company does have someone with sticky fingers, you will have frequent and multiple complaints (Thieves cannot just steal once, they are repetitive and frequent). We have not had any previous complaints of this (nor do we have new people on staff at the location you went to who have access to cars). We will keep our ears and eyes on this concern. But, let me also mention, we do have things blow out of cars sometimes when doors are opening in our back shop (it becomes like a wind tunnel.) So that is a possibility (no coins mentioned to be missing, someone more likely to take coins vs. obvious dollar bills). Anyway, please let us know how much you recall being in there. Please e-mail me at [email protected] with your best mailing address, and we'll mail you the check soon. "Thank You... Very Much!" for choosing us, we hope to have an opportunity to serve you again in the future. Sincerely, Scott D Williams President

- Pearlridge, HI
4
Honolulu, HI

mahalo for the quick and efficient service.

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Kalihi, HI (808) 841-6040, Pearlridge, HI (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.