This place is very professional and neat and organized (as far as mechanic shops go). All the workers are very helpful and out of all the places I called they were the only place that would answer my phone call. From what I could tell they would be great if you are looking for a good mechanic. I however have just been looking to get my car inspected and they were not very helpful. My car runs fine and is in really good shape. Upon inspection however, they were very knit-picky. They wouldn't pass it because of a whole number of irrelevant reasons. They wanted $150 to diagnose potential mechanical problems and potentially thousands to fix them. They wasted tons of my time because I had to drive all the way down, wait and drive back and still didn't get the inspection. I don't think they were trying to blatantly rip me off but they were just being really really knit-picky. If this transfers over to other processes it might also mean they will try to charge you a fortune. But on the flip-side it could mean they are thorough and take care of problems and do a really good job. So I guess it depends on what you're looking for. Another disclaimer is that I haven't compared them with many other mechanics so there is a chance that all mechanics on the island are as strict about their inspections.
Aloha and "Thank You... Very Much!" for the detailed response. Can you share what items we rejected the safety check for? When it comes to the safety check, we use the states inspection process to inspect the vehicle. Please note, this is NOT our policy, it's the law. We are threatened with heavy fines, loss of the safety check license and even jail time if we knowingly violate it! Plus, there is liability if we do not inspect a vehicle properly. I always try to point out, the intention of the State's safety inspection is good. It is to keep you safe on the road. And what we are allowed to charge is actually below what it costs us to perform the inspection properly (labor to perform, write up, then collection). However, we are happy to perform it since it's a service to our customers. We try to educate our customers about the awesome value they are getting for the low cost of $14.70, a detailed inspection at well below what a shop should charge. We have a nice hand out that explains what is involved in a safety check. I'm assuming that you never received one. Please e-mail me at [email protected] with your invoice number so that I can look into this for you, and send you our safety check hand out. I appreciate your trust in our services and we respect you sharing your perception on the inspection. We truly value our customers feelings and respect how they see things so we can serve them better. Please send me the invoice number and any additional thoughts you want to share. "Thank You...Very Much!" Scott D Williams President
- Kaneohe, HI