Hang on to your wallet!Tire Oversell. Meh. I've experienced better, and that better experience USED to be at Lex Brodies! Except for spending the 1990s on the Mainland, been a customer since the 1970s. Always recommended Lex Brodies to friends. But lately, it seems they're no better than any other rip-off mechanic, always wanting to sell me the entire four tires instead of the one I need.Didn't used to be like that. Back when the venerable Mr. Brodie owned his business, the sales staff wouldn't push extra sales on this customer. Recall asking if I needed to replace all tires and was told it wasn't necessary. I was impressed and trusted them. But that was decades ago. Anymore, it costs $1,000+ to get anything done there, tires, brakes, etc.I KNOW how auto mechanics scam unsuspecting people, especially women and older people who don't know their way around the internal combustion engine, so I am very cautious about getting repairs. At least I took classes at the Pearl Harbor Auto Hobby Shop back in the day, so I'm not completely in the dark. Here's a dead giveaway: When I said I'll just drive around on the spare until I can afford to replace all four tires (money isn't the issue, merely a convenient excuse), the sales person just shrugged. No dire warnings of what the entirely different spare would do to my drivetrain, warranty, blah, blah, blah! As for voiding any warranty, hardly applies to an ancient vehicle with 160,000 miles on it. Buying four new tires is a waste of money when it's on its last legs. In this economy, do we really need to be gouged? From what I've researched on-line, this "requirement" to replace all four tires is just a way to force owners to buy more tires than they need. As long as the specs match up, the Type, Section Width, Aspect Ratio and Rim Size are all the same, no need to replace all four tires, except in a few specific vehicle models. Check your owners manual to be sure. There is some discussion about whether the one new tire can be "shaved" so its diameter matches the worn ones, but good luck getting a tire dealer to do this when they want to sell you four or five new ones! Besides, a change in the tire pressure changes the diameter by more than shaving does! Will try to buy the one tire I need from another dealer. This is America! Unless it's the law, not going to buy more tires than I need, regardless of who says so. Safety Inspections. Recommended LB to a friend for a safety check and they would not pass it twice, not for anything safety related. His window tint was peeling at the edges. After he removed it, they still wouldn't pass it because he had a GEICO printout of his insurance cards instead of the snail mail versions. After two visits to LB, he took it to a service station and it passed on the spot. I was embarrassed I recommended Lex Brodies to him and stopped promoting it to anyone. A few years ago, I was told to buy all four tires for another vehicle before they would pass my car inspection. Once burned, twice shy. I now get my vehicles inspected at the corner gas station. Customer Service. I've also gone there and been ignored by the sales staff. One time I watched the staff rush out to help some guy who drove up in a sports car while I was standing there waiting for someone to even ask what I needed. Why I've given them so many chances is beyond me. Obviously based on my early experiences when it was still privately owned. No more. Tofa Soifua.
"Aloha and Thank You... Very Much! For your detailed thoughts and concerns. First, I would like to ask if we are able to re-inspect your vehicle to see if you truly needed 4 tires. Only in All Wheel Drive and some 4 Wheel Drive vehicles do the vehicle manufacturers require you to change all for tires. (Please note; the vehicles that have the highly tuned drive trains, where the 4 tires need to be replace (per the manufacturer) has only been a concern in the last few years. But, it is becoming a more prominent issue as new drivetrain technologies evolve. Please refer to our Car Care 101 Article: "I Need to do What? - a 4WD Tire Buying Guide" for more information.)You can change 1 tire at a time, in many cases. Did our team member say you could not? I would like to re-inspect your vehicle. If all four tires were worn down below 2/32nds (the legal worn out level), then we would need to replace all 4. We can only work on a vehicle when we feel we can send it out in a safe manner. If a customer drives in, we can let them drive out if there isn't an immediate safety concern. Unfortunately, we cannot put on used tires as loaners as we could before. After the last Firestone recall, our insurance company will not allow us to install used tires due to the liability exposure it has. In the old days we would do it to help out our customers when the budget was tight, but today we simply cannot, even if we wanted to. We had a mainland trainer in this week that told us about an employee who was permanently injured when he did what a customer asked (when he was just trying to make the customer happy). We are the experts, we know better, we MUST do what is proper, even if the customer doesn't understand why. We do not like having an unhappy customer! We want to help, but we must follow what is proper and safe as much as possible.But, once more, we would like to re-inspect your vehicle to see what was really needed. We have a LB Customer Bill of Rights: #2 is we will never recommend something that is not needed. If this ever happens, we take strong corrective measures on our end and we even give the customer a gift card based on what was recommended that was later deemed not a proper recommendation. We work hard for 100% customer satisfaction, and when we fall short, we work hard to correct things!For the safety check concerns 1) before January 1 2013, the State of Hawaii required the original no fault card, it was the law. But, it was changed 1/1/13 so now we can take copies. We are careful to follow the law for the safety inspection so we don't lose our license. Some shops don't follow the rules, but that eventually catches up to them. 2) peeling tint requires the vehicle to be failed.The safety inspection code is not our standards, it's the State's. We simply implement their program. Again, we hate that by doing so, some customer get upset. But, once more, it's a Safety Inspection. We need to follow the inspection process to protect the customer, other drivers on the road and our company.We don't receive complaints about recommending items not needed very much. If anything, our guys go over board to not recommend items, even when they are scheduled maintenance items. One of our core values is Compassion. We feel for our customers, but we do still need to follow what is proper and safe.I hope you allow us to re-inspect your vehicle to verify proper or incorrect inspection. Please contact me at [email protected] We want to make sure you were properly treated and proper recommendations were given.Fa'a FeTai Tele Lava! (Two of our Honolulu managers helped with that!)Take care.Sincerely,Scott D WilliamsPresident
- Honolulu, HI