TIRES, BRAKES & AUTO REPAIR

Lex Brodie's Tire, Brake & Service Company BBB Business Review

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Kaneohe, HI

Excellent service Lex. Thank you very much.

1
Honolulu, HI

Wheel alignment, brought in on 3/18,rejected,need l/f outer tire rod. Needed to reschedule for 9:30 Friday, 3/22, because it would take about 2 hrs to do. Brought in car at 9:15, told it should be done after lunch. Had someone pick me up and returned at 1:15 because no one called. Agent said he would see how long more it would be, but he never returned to let me know. At 2:15 check with someone else and was told my car wasn't even looked at, that when it's mechanical stuff it is done later. She offered to rent me a car, but I told her that I didn't want to come again since I've been there on Monday and today, and did not want to drive in again (I live in Hawaii Kai). Checked again at 3:00 and was told it would be ready soon. When I asked what the purpose of scheduling an appointment was for, he said even if you do, it is still a first come first serve basis. That was weird, because I was there at 9:15 and everyone that was there at that time was no longer in the waiting room when I returned. Finally got my car at 3:15. Drove off and had to stop because the sticker was still on my windshield.

Aloha, The store manager has found your invoice, we will be reviewing it Monday. Were you quoted two hours for the full job on the day you dropped of your vehicle? Or were you told the tie rods take about two hours to replace the day before? Normally, when we take a job for front end repair, and the a wheel alignment after, we ask for at least half the day. We do mechanical repairs all day long, pretty much first come, first serve. Appointments are great to have because it secures your service to be scheduled and worked in for that day. Tie rod replacement is one of the more simple repairs... it sound like the sales person was not clear about a promise time or didn't even give one the day you dropped off the vehicle. And if he was going to push through the shop in a short time period, then he needed to follow through with his promise. When they rushed out your vehicle, they likely put two guys on your work to rush out (since we had completely failed to follow through with your expectation at that time.) Please confirm what you were quoted for a promise time on the day you dropped of your vehicle. Thank You... Very Much for allowing us to serve you and for your patience. Sincerely, Scott

- Honolulu, HI
5
Honolulu, HI

Great Service.

5
Honolulu, HI

Great Service.

5
Honolulu, HI

Once again the service at lex Brodie's has far exceeded my expectations. They did an amazing job and the price was outstanding. I could not be any happier with the service I received at lex Brodie's. I wouldn't think of taking my vehicles any where else.

"TY...VM!" for the kind feedback! We will share with our team and reward them with our "Caveman Currency". A reward program based on the amount of "Rock Star" and "You Rock" awards. We truly value all of our customer's feedback and we are happy you allowed us to serve you. And we look forward to the next time we can be of service. Sincerely, Scott

- Honolulu, HI
5
Honolulu, HI

Once again the service at lex Brodie's has far exceeded my expectations. They did an amazing job and the price was outstanding. I could not be any happier with the service I received at lex Brodie's. I wouldn't think of taking my vehicles any where else.

"TY...VM!" for the kind feedback! We will share with our team and reward them with our "Caveman Currency". A reward program based on the amount of "Rock Star" and "You Rock" awards. We truly value all of our customer's feedback and we are happy you allowed us to serve you. And we look forward to the next time we can be of service. Sincerely, Scott

- Honolulu, HI
4.5
Pearlridge, HI

Excellent Service and professional employees well versed in servicing customers and doing a great job on fixing my air conditioning.

5
Kaneohe, HI

Many mahalos to Zach and Ray at the Kanoehe location. I appreciate their customer first approach. Saved us a lot of grief and probably money in both the short and long term is solving a tire-related problem that we've been dealing with for a few weeks now. We've finally finished the transition from another so-called tire service business -- from whom we last purchased tires -- to Lex Brodie's for our 2005 Altima!!

5
Honolulu, HI

invoice# 1036138 It was a rainy Sunday morning. I parked my car on South St just mauka of Queen St. Strange, my tail lights were still on even though I turned off the lights. I'd have to figure that out when I got back from the sales office for the new condo they plan to build nearby. The line was very short (like I said, it was raining). Took the tour, got the info packet, and went back to my car. Hmm, the tail lights were off now. The car didn't start. Not even dying grunt. What to do? Being the last person in town that doesn't have a cell phone, I couldn't call for help. Wait a minute! Wasn't that a Lex Brodie's I passed on my way here? I grabbed my umbrella and walked over to it. Jack was at the check in stand. I told him my situation. He grabbed a jump start box, we jumped into an SUV and headed over to my car. We got it started, but, man, it was running rough! It died again getting out of the parking space. Restarted it. I had to keep it revving with one foot, and try to keep it moving with the other foot on and off the brake. Jack followed me in case it died again. Back at the station, they found that my battery was dead. Drained of life by a bad alternator. They would have to replace both, but I'd have to leave my car there overnight so they could get the new part Monday morning. Great. It would be a long walk home in the rain. But they called a cab for me and said they would reimburse me for the ride. Unbelievable! The car was ready late the next morning. The bill was substantial, but there was a $60 website coupon discount included that I didn't even know about. Well, I'm definitely coming back to these guys anytime I need something done to my car in the future. Best car repair experience ever!

4
Honolulu, HI

Took a few minutes for someone to help me, but it was uphill after that. Jeff was friendly and helpful. He followed up and was very informative.

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