TIRES, BRAKES & AUTO REPAIR

Lex Brodie's Tire, Brake & Service Company BBB Business Review

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

3.5
Honolulu, HI

I have been a loyal customer since the 1970's and continue to be satisfied with the level and quality of services, and products offered. However, I am concerned that for the 2nd time in a little over a year, I have brought my car to install new tires and have found after leaving that all the quarters I leave for parking meters in my center console are missing. I didn't report it the last time because it might have been a fluke and the amount is small, but I noticed immediately upon leaving that again all the quarters had been taken. Not a big financial issue but certainly sours my impression of Lex Brodie's trustworthyness.

Aloha Mr Lee, I/We are very sorry quarters are missing. We take this kind of feedback very seriously and will look into who worked on your vehicle. We strongly stress that our team mates never recommend any services not needed or touch anything that isn't part of the services we provide. We have not had similar complaints recently (normally, if you have someone with sticky fingers, they tend to take things a lot... which results in multiple complaints of theft. But we have not had any such complaints for many years). We will pay close attention to new employees and will discuss this incident / concern to all employees now and in our store wide Team meetings. Can you send me your invoice number so we can look into more? Also, please send me your best mailing address so we can mail you a gas card with an apology card. My email is [email protected] Once again, please accept our apologies. Thank You... Very Much! for bringing to our attention so we can address and take steps to prevent this type of concern in the future. "TY...VM!" Sincerely, Scott D Williams President

- Honolulu, HI
5
Pearlridge, HI

I especially liked the fact that the young lady put down the thicknesses of the brake pads

5
Pearlridge, HI

You know, this is the second time I/we've been wooed by the LexBrodies in Aiea! My husband got his safety check here again these past few weeks and I just got mine done again today....HASSLE free and professional all the way. I will have to commend everyone around, the ENTIRE staff but would like to extend a serious Mahalo once again to Barney, the manager. He made everything easy as could be and we appreciate it, a lot. Everyone, from the cheerful man to the wonderful girl on the phone, to Barney all made it worthwhile to drive the few extra miles out of town to Lex's in Aiea. I really liked the fact that when you pick up your car they tell you the whole scoops, from your brake pad lining down to the milimeters, from front to back and everything they found OK or would be needing replacement(s) soon.I think I'll make this my one stop shop for other things now on, besides safety checks. A business like this with a professional and wonderful staff makes all the difference in the world.

"Thank You... Very Much!" for the kind feedback! We will pass on your feedback to our team and to Barney. Barney will receive or coveted Caveman Currency! (Rock currency good for Podium Raceway races!). We look forward to serving you again in the future. Sincerely, Scott Williams, President

- Pearlridge, HI
5
Pearlridge, HI

You know, this is the second time I/we've been wooed by the LexBrodies in Aiea! My husband got his safety check here again these past few weeks and I just got mine done again today....HASSLE free and professional all the way. I will have to commend everyone around, the ENTIRE staff but would like to extend a serious Mahalo once again to Barney, the manager. He made everything easy as could be and we appreciate it, a lot. Everyone, from the cheerful man to the wonderful girl on the phone, to Barney all made it worthwhile to drive the few extra miles out of town to Lex's in Aiea. I really liked the fact that when you pick up your car they tell you the whole scoops, from your brake pad lining down to the milimeters, from front to back and everything they found OK or would be needing replacement(s) soon.I think I'll make this my one stop shop for other things now on, besides safety checks. A business like this with a professional and wonderful staff makes all the difference in the world.

"Thank You... Very Much!" for the kind feedback! We will pass on your feedback to our team and to Barney. Barney will receive or coveted Caveman Currency! (Rock currency good for Podium Raceway races!). We look forward to serving you again in the future. Sincerely, Scott Williams, President

- Pearlridge, HI
4
Honolulu, HI

I arrived stressed and left with a big smile on my face. They had the same tires I had on my car in stock and I was out of there in less than an hour and a half. For a good experience, go here.

Thank You... Very Much for your feedback.

- Honolulu, HI
3.5
Pearlridge, HI

Great Service

5
Pearlridge, HI

The staff at this location are very helpful, courteous and efficient. They found the nail in my tire and repaired the puncture within an hour.

5
Waipahu, HI

Great people working here. Took my car in for brakes. They called with regular updates and concerns they had about my car. Very speedy service also. Great place with great prices.

Thank You...Very Much! for allowing us to serve you!

- Waipahu, HI
3
Pearlridge, HI

I was disappointed that Barney Griggs was not working this day (3/2/2013) and the following day (3/3/2013) because he is always attentive to his customers and assures satisfaction. In addition to an oil change, I had a free tire rotation. I had an appointment at 1pm but the work was not completed until 3:30pm. Longer than usual, which I accepted. After picking up the car, we noticed that there was a message of "Very Low Tire Pressure". I took the car back the next day at 12:30pm. They took it in and I waited for the car thinking that the air in the tires may have been low and I expected to have a short wait. I waited at the store until 2:20pm. I was told that one of the tires was slightly low. I was disappointed in the lack of discretion by the manager. Obviously the work was not done properly the day before. Because of this oversight by the staff, if I were the manager, I would have put priority on checking to see if it could have been fixed quickly (which it could have been). Your receptionist was very nice and apologetic. Also this oversight by your staff on 3/2 caused overtime expense for your company on 3/3 because the store was supposed to close at 2pm. Unfortunately the mistake by one person causes problems for all involved including your customer and your company.

5
Pearlridge, HI

Fast and efficient service...Got my oil change and safety check all within 2 hours....

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