I think the customer service needs to be worked on a bit more. I called twice when I made the appointment & again to ask regarding a coupon I had but wasn't informed of all the details. Freddy was a bit overpowering telling me he gave me the best deal but when I looked at the piece of paper he gave me, he didn't give us the best deal. He changed it to apply my coupon after the fact which helped. I think he needs to change his tone of voice & stop pressuring people. I was just a little upset 'cause I had called twice earlier to clarify the coupons I had & wasn't informed of all the details in regards to using my coupon. It seems like they push the higher priced parts on you without giving you the options for using the coupons. We've been going to lex for the past 10 plus years & I've never had much problems with them in the past.

This is a late entry; my apologies to Barney and the great team at Lex Brodies in Pearlridge. I had my truck serviced about a month ago, and the folks at Lex Brodie took great care of it; outstanding service, honesty, and always - a fair price. My 2001 ford has 189385 miles and runs like a top - I'm sure its because of the great maintenance it gets from Barney's crew! In fact, I just remembered its about time to get the cooling system serviced and I'll also get some new shocks too. I just wish now that Lex did motorcycles so I could take my bike to them too! I would not take any of my autos anywhere else!!

Great work! Vey professional, efficient, and personable service! I usually go to places that are closer to my home, but not anymore. The quality of work at Lex Brodi's far outweighs the few coins I would have saved. Thanks!

This is my first time coming here to do my safety check. As soon I park my car in the parking lot I was greeted with friendly smiles from the employees and when I open the door I was helped by a kind and friendly gentleman name LILO he was very nice and polite.i just wanna say thank you to all of the staff at pearlridge especially LILO . I definetly will come back there again to do my car needs anyway a big mahalo to the pearlridge gang and keep up the hard work and friendly smiles!!!😃

Great service. Personable helpful employees

Worst place ever. I was encouraged by Girlfriend to try Lex Brodie. First they charge you more than what they tell you over phone. Second they will always have a lame excuse not to do promised services. I stopped going there after being conned twice.

I called on a thursday explaining that i wanted to make an appointment for an oil change and tire patch for a slow leak. The man on the phone explained that Fridays at that time did not need an appointment and just to come by. When I showed up the lady told me that it probably wouldn't be done that day without an appointment. After explaining what the man told me on the phone the day before she took my car and said that everything was good and I could pick up my car at 5 and asked for my phone number. After explaining that I would be at work but she could leave a message and could call me back i was a little upset to have my boss come to me a few hours later telling me that Lex Brodies was on the phone to talk to me, completely unprofessional for her to call my work after clearly explaining to leave a message and I would call her back on my personal cell. Even worse they told me that they messed up and should have told me from the beginning that they could not fix my tire because they are considered unsafe (having performance enhancing tires that technically dont support the weight of the car) but because they told me they could fix it originally I am not allowed to drive it home and it will have to be towed and there is nothing they can do. Long story short they were great in paying for my taxi home and towing it to the next location but Left with a bad taste after they called my work as well as finding the Key to the lug nuts for the tire under the seat of my car (originally was in the drivers side door) and when we called they said they put it back inside the middle consul. They also left the valve cord out when first inspecting the tire and I had to purchase a new one from the new tire place. Not happy with the service and I will not be going back. - Sum up: not only were they unprofessional on many different instances but they should have distinguished from the beginning that they could not do it and it would have saved me a lot of time and two days with out my vehicle.

Watch your mileage and gasoline gauge and what they charge for an alignment! I wasn't going to post my unsatisfactory experience on Yelp but because the President (or software) only gave a generic response. I even resent my comments to him and his boss with no response (not to mention the decision not to post my comments on their Website I feel compelled to warn you Yelp readers). I have no issues to date with the services completed on my 2007 Mustang GT. However, my automobile came into the Malina Place shop with a quarter (1/4) tank of gas and when I picked it up it was showing empty and I had a warning message that I had 17 miles of gasoline remaining. That means either the employee(s) driving my Mustang either drove my car at least 33 miles for a "test drive" or the employee(s) were really goosing my engine/gas. I normally get about 18-19 mpg in combined city and highway driving. The other thing is that Lex Brodie's offers a $90.00, 6-month alignment but they sold me a 2 year warranty ($149.00); without offering me the cheaper alignment. They should note the mileage in and out like most dealers do rather than just the mileage out on the invoice. In my case, the employee(s) were obviously enjoying my automobile at the expense of $10.00 worth or more of my gasoline. Again, do not be fooled about by the 4 & 5 star comments posted on their website because they do not post 3 star and below. I gave them a 3-star plus comments but I'm only giving them a 2-star on Yelp because the President failed to contact me addressing my particular concerns.

I haven't had time to write one sooner but the customer service that I receive from them was excellent. I forgot there names but they were two women. I went in on Monday last week. I called they said a 3hr wait. I didn't mind. When I showed up they reminded me that it's about 3hr wait at most for my safety. I totally understood because I was a walk in. And they were pretty busy. But the employee showed great enthusiasm. Really friendly. so I dropped off the car and only an hour half went by. They called and it was ready. I was surprised. Picked up my car and was a different woman and she was just as good if not great as the employee before her that helped me. Reasons like them makes me come back for service. And also surprised me about a special going on so I was even more stoked. Came last yr for my safety like this yr and I'm glad they continue there excellent service. Good job guys!