Honolulu, HI
If I could have given a 0 star I would have. I was made to wait 2.5 hours just to tell me that they would not fix my tire. Saying the nail was too close to the edge. The nail was one inch from the side of the tire and on the flat tread. Next words out of my saleswomans mouth was about buying a new tire to replace the tire with the nail. News flash, I just bought that tire from Lex Brodie last month. I have been in the car business for near 30 years and have patched tires and plugged them as well. Patching tires is a far superior method of repair. Guess what Lex Brodie doesnt do that repair, and refused to plug my tire. I was livid when I was told that my vehicle would not be released without changing the nailed tire to the spare, Really? I Took the vehicle home removed the tire and repaired myself, took 10 minutes. Perfect repair no leaks!! To refuse to fix my tire and then insist on a new replacement on a one month old tire was blatently shady business. How many unsuspecting Kupuna are your sales staff ripping off. I bought 8 tires in the last month. I will need 8 more for my two other vans in the next couple of months. I will have to think long and hard if I will be coming back.