I had never gotten anything repaired on my car before, so I was a little nervous because I have heard that some maintenance places take advantage of people who clearly don't know what they're talking about or what price points are accurate/competitive (i.e. myself!). As soon as I walked in, I was greeted by one of their staff members who checked me in (I had made an appointment over the phone) and then made sure that I was there to patch one of my tires. After about a couple minutes, she found Barney, who walked back over with me to my car to grab the tire that was flat. He inspected it and then rolled it back to the garage, where he told me how much it would be and that I would get a call later to tell me when it was finished. He said that there would be no extra charge to change the spare back to the regular tire! I'm not sure if that's expected, but either way, I really appreciated it. Two thumbs up! Thanks for being so helpful, efficient, and fair!