Aiea, HI ("Pearlridge")
I had a tread wear warranty issue with a set of Michelin Defender tires that were ordered through the NEX Auto Care, just a couple of years ago. The NEX is not an actual Michelin dealer so they referred me to Lex Brodie's. I dealt directly with the sales manager "Lei" who was extremely helpful, courteous & willing to go above & beyond to help resolve this situation. With Lei's help & a few phone calls back East, I had a new set of tires put on in just a few days at a fraction of the cost.