“WE’RE LIKE YOUR FAMILY DOCTOR FOR YOUR VEHICLE."

CLICK ON A LOCATION TO TEXT A QUESTION

"Thank You... Very Much!"

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Honolulu, HI

Today's service was excellent! Although the waiting period was 2 hours to change oil, I was prepared and had things to do via wifi.

4
Honolulu, HI

good service except there was a confusion on price that was quoted prior to service.

5
Pearlridge, HI

Great service, great prices!

5
Honolulu, HI

Great service - quick and fair

5
Honolulu, HI

The tire installation was finished in under an hour and was slightly cheaper than I remembered. The staff was really friendly and helpful, especially when they helped to do a price comparison on another job I need to do. It will not only be over $200 cheaper than Firestone but will include a free rental car because it will take all day. Mahalo, Lex Brodie's! I'm definitely heading here first from now on.

4.5
Waipahu, HI

Had the tire done and done in great time. All the times I have come had great service.

5
Kaneohe, HI

Went in for a scheduled oil change today. The front desk staff member was really sweet while checking my car in. She let me know how about how long it would be for pickup. Right on point with time! We arrived back to pick up my car and the ease of checking out was great! No hassling and no "suggestions" given. Great service and awesome customer service!! I'll be back for my next oil change!!

"Thank You... Very Much!" for choosing us and for allowing us to serve you. Sincerely, Scott D Williams President

- Kaneohe, HI
5
Kaneohe, HI

Went in for a scheduled oil change today. The front desk staff member was really sweet while checking my car in. She let me know how about how long it would be for pickup. Right on point with time! We arrived back to pick up my car and the ease of checking out was great! No hassling and no "suggestions" given. Great service and awesome customer service!! I'll be back for my next oil change!!

"Thank You... Very Much!" for choosing us and for allowing us to serve you. Sincerely, Scott D Williams President

- Kaneohe, HI
1
Honolulu, HI

I only gave one star because there is no option for 0 stars.I should have learned my lesson a long time ago to not go to this company for automobile servicing. About a year ago I was nearly charged for services I did not agree to pay for. Luckily, the manager stepped in and knocked the price down to the original quote. He was super apologetic, likely because he knew that I knew what happened was illegal.I only went back to this shop because I have a warranty for some services, and it is convenient geographically. They basically told me that it would cost thousands of dollars to fix my car, even though I suggested a different approach to fixing it. I went home and talked to mechanic friends, and then went to a different repair shop this morning, knowing that a different workaround should take place, one that was affordable. The other auto-shop was able to fix my car for a couple hundred dollars. When I asked my mechanic friend why Lex Brodie's was trying to charge me for so many services and parts, he said this: "They are doing what gives us good mechanics a bad name; they are trying to rip you off." Please know this- I might be a young female who looks like she knows nothing about cars (I actually know a little bit- thank you Google search!!), but I do have a father, a husband, and plenty of friends who are a phone call away, thank goodness or I would have been in serious debt.I'm not saying people should not go to this business- but just do your homework, get more than one estimate, and question the price of parts this company quotes. Good luck, Yelpers!

Aloha, we would like / hope to get more info to address your concerns. Our Customer Bill of Rights states we will "Never recommend a service that is not needed...". We are very clear to our team that this can never happen and is a standard that we "live" by. If employee error results in an incorrect recommendation, we give a gift card (up to the full value of the estimate) to our customer for the error. There are cases where one shop will recommend a more "by the book" repair and another may perform a "quick fix" with a "we hope it does the trick" attitude. We tend to only perform repairs that we feel will function properly for the long run, without concern that it may not hold. Sometimes the "quick fix" will hold, but normally that isn't the case for very long. We received the International BBB Torch Award for Excellence in Customer Care (awarded to us in DC) which we received for our dedication to fair, ethical and honest customer service. We are the only company in the world to receive this award from the International BBB! We are dedicated to having happy and satisfied (even wowed) customers. We would like to look into this matter more for you. Do you have the estimate you were given? That way we can compare it to the repairs that were performed. I can be contacted at [email protected] "Thank You... Very Much!" for your time, patience and understanding. Sincerely, Scott D Williams President

- Honolulu, HI
5
Honolulu, HI

5 Stars

4.6 STAR AVERAGEVIEW REVIEWS
Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!
James P.
5
I am very happy with great customer service and friendly staff at Waipahu location and highly recommed. They take pride in taking care of there customers. And they honor military discount. Mahalo
Abdul R.
5
First time at lex Brodie’s it was excellent service and the girls at the front were really helpful.
Ronald & Sally H.
5
Have been going to Lex Brodie's for tire and alignment work for over 40 years and they have been outstanding. Sure, I've experienced a few "quirks" with them, but that also happens with any other best other shops taking care of them in good order.
Alan Y.
5
Thank you for always taking care of my car. consistently respectful, good communication. Thank you for fitting me in and keeping it transparent
Catherine M.
5
I always receive great service from this location. Today I had Jack and he was awesome. He explained the services and pricing. Extremely helpful. The woman who cashed me out (ugh I wish I got her name) was so kind and courteous, too! 5-stars all around! Mahalo!
Lisa U.
5
Love the service ! Friendly staff ,Fast and efficient. On line booking makes it convenient .
Terri M.
5
Staff are always very friendly and range of services is convenient. I also like the online reservation system, and the waiting area is great, too.
Mark S M.
5
Yelp: Great crew as usual. Professional, knowledgeable and just plain cool to do business with.
5/8/2023
Richard A.
5
I have been a Lex Brodie client for over 20 years. Today, I still get the same great service every single time I’m there!
Carlin K.
5
Yelp: Jack and the girls at the front took really good care of me and my mom. They are professional and probably one of the most honest mechanic shops I have been to. You can tell they really want to make their customers happy and give them the most fair price they can. Jack and the sales girl I talked to broke down all the costs before starting the work so I knew exactly what we were paying for. Great staff, patient, kind, and honest. This place treats you like family and wants you to leave happy.
5/21/2023
Kai C.
5
This was my first visit with Lex Brodie Kaneohe branch and I’m sold as a forever customer. The manger Gerard and his staff treated me like Ohana. I highly recommend Lex Brodie Kaneohe branch if anyone needs tire and/or brake service. They are the best. Mahalo🤙🏽🙏🏽
Ken Y.
5
Wonderful, quick service. My low tire pressure light came on while driving to work downtown. I was able to make an appointment to drop off my car at lunch and picked it up after work. No charge for checking my tires and the employees were extremely friendly and efficient even though they were busy.
Judy C.
5
Easy online appointments, quick in person check in and drop off. Car was running great! Thank you for the quick service. Will always come back to Lex Brody's.
6/9/2023
Douglas C.
5
I am very satisfied with the service at Lex Brodie’s. The staff were all very helpful and the work was completed timely and for the estimated price.
Robert R.
5
Yelp: These folks are fantastic. GREAT CUSTOMER SERVICE!!! I truly enjoy my visits to this location and my interactions with the employees! All smiles!
5/21/2023
Eric H.
5

RATED A+ SINCE 2007

VIEW PROFILE
  • Michelin logo
  • BF-goodrich logo
  • Uniroyal logo
  • Toyo logo
  • Bridgestone logo

Aloha, I'm your Virtual
Auto Service & Repair Advisor.

May I assist you? Need a quote?
Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Pearlridge, HI (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.