Given this company's reputation, I was shocked with my experience! My story: Made an appointment for a safety inspection (approx 45 min). Two hours later, the mechanic told me they hadn't started on my vehicle. Three hours later, the mechanic called me and told me I needed $2900 worth of work and that my vehicle wouldn't pass inspection until all that work was completed. I left and got a second opinion from a friend who has been working on vehicles for 12+ years. Bottom line, I needed new front struts and brake pads. The assessment Lex Brodies gave me was UNETHICAL and downright FALSE. They told me my vehicle REQUIRED strut mounts for $454, which was FALSE They told me my vehicle REQUIRED a full brake overhaul, for $473, which was FALSE They told me they had to special order parts from the dealer, which was FALSE. O'Reilly's auto parts got me the struts for $138/strut; Lex Brodies quoted me at $386. They told me I required rear shocks for $428 which was completely FALSE. Lex Brodie's also nickeled and dimed an extra $400 on REQUIRED accessories needed to make the repairs. Again, they quoted me on $2900+ worth of repairs. After my trustworthy mechanic looked at it, all I needed was $350 in parts plus 3 hours labor. I got my vehicle inspected post repairs and passed with flying colors. These people should be reported to the Better Business Bureau and investigated for unethical practices.

waiting room is very comfortable and pleasant.

9-20-14 When I dropped off the car this morning for a re-scheduled service appointment (she erroneously scheduled me a week earlier, I found out the mechanic was off when I called the day before to see if I could come in couple hours earlier the next day) service advisor was less than welcoming, admitted she was "tired" and could barely crack a smile. I have been a long-time customer of the Kaneohe store and usually have experienced excellent service. I also am not fully satisfied with my car still having some of the same symptoms (shuddering at idle while A/C is on) after idle valve replacement (costly part from Honda) and Lex Brodies not being able to repair everything despite using expensive diagnostic equipment a few weeks ago. They had my car for about 7 hours today and failed to go the extra mile to take care of the symptoms and the A/C idling problem. This is the first time I have ever written an unsatisfactory review for this store. Not a happy customer today.

I called 5 other places to replace a damaged tire. Lex Brodie's was the only business that told me I could get an alternate tire size for my car. The original size was hard to find and much more expensive. Because of the cheaper alternate tire size, I was able to buy four new tires which was what I really needed to keep my daughter safe on the roads.

I HAD 4 NEW TIRES INSTALLED AT THE WAIPAHU LOCATION. THEY WERE INSTALLED IN 35 MINUTES. THE PEOPLE ALL WERE VERY FRIENDLY AND COURTEOUS

This store was EXTREMELY BETTER than the previous Lex Brodie locarion We bought from. They were very personable, knowledgeable, and sincerely concerned with my car. They also taught me some things I didn't know about my Porsche,, like the two back tires are not the same size as the two front tires- on purpose! !! They are great.

easy appointment, courteous workers and good service.

83951 service was exceptional!

Mahalo to Cooper and the Kakaako LB Team! I am a local Real Estate Agent which means that I and my business depend on the car! Yesterday, I backed over something sharp that I didn't see and punctured the rear tire. We recently put new tires on the car and luckily they were still under warranty so it wasn't as much $ as it could have been. Despite the middle of the day 90' heat, the team was really friendly and nice. I was initially told that it might be a 3-4 hour wait, but it turned out that they were able to put a brand new tire on in the time I had lunch and then I was on my way!! Thanks again! You guys are the best!

Very quick, fast service. Friendly staff.