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Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

1
Kaneohe, HI

Given this company's reputation, I was shocked with my experience! My story: Made an appointment for a safety inspection (approx 45 min). Two hours later, the mechanic told me they hadn't started on my vehicle. Three hours later, the mechanic called me and told me I needed $2900 worth of work and that my vehicle wouldn't pass inspection until all that work was completed. I left and got a second opinion from a friend who has been working on vehicles for 12+ years. Bottom line, I needed new front struts and brake pads. The assessment Lex Brodies gave me was UNETHICAL and downright FALSE. They told me my vehicle REQUIRED strut mounts for $454, which was FALSE They told me my vehicle REQUIRED a full brake overhaul, for $473, which was FALSE They told me they had to special order parts from the dealer, which was FALSE. O'Reilly's auto parts got me the struts for $138/strut; Lex Brodies quoted me at $386. They told me I required rear shocks for $428 which was completely FALSE. Lex Brodie's also nickeled and dimed an extra $400 on REQUIRED accessories needed to make the repairs. Again, they quoted me on $2900+ worth of repairs. After my trustworthy mechanic looked at it, all I needed was $350 in parts plus 3 hours labor. I got my vehicle inspected post repairs and passed with flying colors. These people should be reported to the Better Business Bureau and investigated for unethical practices.

4
Honolulu, HI

waiting room is very comfortable and pleasant.

3
Kaneohe, HI

9-20-14 When I dropped off the car this morning for a re-scheduled service appointment (she erroneously scheduled me a week earlier, I found out the mechanic was off when I called the day before to see if I could come in couple hours earlier the next day) service advisor was less than welcoming, admitted she was "tired" and could barely crack a smile. I have been a long-time customer of the Kaneohe store and usually have experienced excellent service. I also am not fully satisfied with my car still having some of the same symptoms (shuddering at idle while A/C is on) after idle valve replacement (costly part from Honda) and Lex Brodies not being able to repair everything despite using expensive diagnostic equipment a few weeks ago. They had my car for about 7 hours today and failed to go the extra mile to take care of the symptoms and the A/C idling problem. This is the first time I have ever written an unsatisfactory review for this store. Not a happy customer today.

5
Waipahu, HI

I called 5 other places to replace a damaged tire. Lex Brodie's was the only business that told me I could get an alternate tire size for my car. The original size was hard to find and much more expensive. Because of the cheaper alternate tire size, I was able to buy four new tires which was what I really needed to keep my daughter safe on the roads.

5
Waipahu, HI

I HAD 4 NEW TIRES INSTALLED AT THE WAIPAHU LOCATION. THEY WERE INSTALLED IN 35 MINUTES. THE PEOPLE ALL WERE VERY FRIENDLY AND COURTEOUS

5
Kaneohe, HI

This store was EXTREMELY BETTER than the previous Lex Brodie locarion We bought from. They were very personable, knowledgeable, and sincerely concerned with my car. They also taught me some things I didn't know about my Porsche,, like the two back tires are not the same size as the two front tires- on purpose! !! They are great.

4.5
Honolulu, HI

easy appointment, courteous workers and good service.

4.5
Kaneohe, HI

83951 service was exceptional!

5
Honolulu, HI

Mahalo to Cooper and the Kakaako LB Team! I am a local Real Estate Agent which means that I and my business depend on the car! Yesterday, I backed over something sharp that I didn't see and punctured the rear tire. We recently put new tires on the car and luckily they were still under warranty so it wasn't as much $ as it could have been. Despite the middle of the day 90' heat, the team was really friendly and nice. I was initially told that it might be a 3-4 hour wait, but it turned out that they were able to put a brand new tire on in the time I had lunch and then I was on my way!! Thanks again! You guys are the best!

4.5
Honolulu, HI

Very quick, fast service. Friendly staff.

4.6 STAR AVERAGEVIEW REVIEWS
Wonderful, quick service. My low tire pressure light came on while driving to work downtown. I was able to make an appointment to drop off my car at lunch and picked it up after work. No charge for checking my tires and the employees were extremely friendly and efficient even though they were busy.
Judy C.
5
Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!
James P.
5
Yelp Review: Always exceptional service. I never feel cheated and the online coupons are always nice.
7/7/2023
Loraine H.
5
Google Review: I cannot recommend Lex Brodie's highly enough. Their commitment to excellence, exceptional customer service, and expertise in their field make them a trusted and reliable choice for anyone in need of tire, brake, or general automotive services. I am grateful to have discovered such a reputable establishment and will undoubtedly be returning for all my future automotive needs.
7/10/2023
Deven L.
5
Yelp Review: Having car trouble sucks but we all know that finding a good mechanic is half the stress of getting the repair done. I've been taking my cars here for years and they've always treated me right and charged me fairly for the work. The team is always so nice and their customer service top notch. Shout out to Kevin for helping me on my last visit. Keep up the good work guys !
8/2/2023
Jay M.
5
Google Review:My first time at Lex Brodie's. The service was outstanding! Went in for brake service and they did a complete inspection of my 4runner. I was expecting to replace pads and shoes. after inspection they informed me that my brakes were in good condition. There was no charge. Hard to find that kind of honest service. Not because it was free of charge, but because they were professional and honest!
7/19/2023
Daniel F.
5
Going to Lex Brodie's Waipahu is always like stopping by a good friend's house. Lei, Blossom and Kekoa always take care of business professionally and personally. They know their business and take care of everyone courteously and with the best customer service anywhere. The maintenance was taken care of completely, with an excellent review and recommendations by Lei. Blossom took care of the follow up appointment and parts ordering completely, patiently, and as everyone there, like old friends. Always great to see Lei, Blossom and Kekoa!
6/21/2023
Phillip M.
5
Easy online appointments, quick in person check in and drop off. Car was running great! Thank you for the quick service. Will always come back to Lex Brody's.
6/9/2023
Douglas C.
5
Staff are always very friendly and range of services is convenient. I also like the online reservation system, and the waiting area is great, too.
Mark S M.
5
Google Review: I've gone here a few times over the past couple of years (oil change, brakes, safety check, alignment) and they've always been able to get me in within a day or two instead of the many week long waits of other mechanics in the area. They're very honest and straightforward, I was never pressured to get extra or unnecessary work done. A solid and reliable group of folks!
7/27/2023
Emily J.
5
No one anticipates to have a flat tire while going about their day, so needing to deal with a flat tire is always a frustrating ordeal…Thankfully, paying a visit to Lex Brodie’s has never added to that frustration and instead provides a pleasant, friendly experience every time. Thank you to the team at Lex Brodie’s Aiea for taking care of me during my most recent visit.
6/19/2023
Troy A.
5
Yelp Review: I needed to change all 4 of my tires. I usually go to Costco because its less expensive. BUT because there is always such a long wait at Costco, I decided to go to Lex Brodie. Great decision. Customer service is first rate here and it ended up being less than Costco. It was fast!
6/11/2023
Jay. Y.
5
Yelp Review: First off I don't do Yelp reviews, good or bad. My experience here has always been honest and accommodating, as well as prompt! I have been bringing my car here for far more than just tires. The staff is always amazing, and I want to say thank you! to Lex Brodie's staff!
7/19/2023
Robert S.
5
Lex Brodie's give you a fair assessment Fast , honest and friendly service, especially on a weekend. Appreciate you getting me back on the road while keeping me in my budget.
7/2/2023
Mario R.
5
First time at lex Brodie’s it was excellent service and the girls at the front were really helpful.
Ronald & Sally H.
5
This was my first visit with Lex Brodie Kaneohe branch and I’m sold as a forever customer. The manger Gerard and his staff treated me like Ohana. I highly recommend Lex Brodie Kaneohe branch if anyone needs tire and/or brake service. They are the best. Mahalo🤙🏽🙏🏽
Ken Y.
5
Google Review :I really like this place! It's super convenient and I have consistently been able to get great same day service. Jordan in particular is extremely professional, friendly, fast and somehow keeps up with what's going on with my vehicles in between services
6/28/2023
Parks M.
5
I have been a Lex Brodie client for over 20 years. Today, I still get the same great service every single time I’m there!
Carlin K.
5
I am very happy with great customer service and friendly staff at Waipahu location and highly recommed. They take pride in taking care of there customers. And they honor military discount. Mahalo
Abdul R.
5
Have been going to Lex Brodie's for tire and alignment work for over 40 years and they have been outstanding. Sure, I've experienced a few "quirks" with them, but that also happens with any other best other shops taking care of them in good order.
Alan Y.
5
Yelp Review: Outstanding customer service! Unfortunately, everything that could possibly go wrong with my vehicle, went wrong. I was more than stressed, until I contacted Lex Brodies Waipahu. I will continue to support such an awesome business. Thank you, thank you, thank you!
7/28/2023
Kristi K.
5
Yelp Review: These folks are fantastic. GREAT CUSTOMER SERVICE!!! I truly enjoy my visits to this location and my interactions with the employees! All smiles!
5/21/2023
Eric H.
5
I am very satisfied with the service at Lex Brodie’s. The staff were all very helpful and the work was completed timely and for the estimated price.
Robert R.
5
I always receive great service from this location. Today I had Jack and he was awesome. He explained the services and pricing. Extremely helpful. The woman who cashed me out (ugh I wish I got her name) was so kind and courteous, too! 5-stars all around! Mahalo!
Lisa U.
5
Yelp Review: Great crew as usual. Professional, knowledgeable and just plain cool to do business with.
5/8/2023
Richard A.
5
Thank you for always taking care of my car. consistently respectful, good communication. Thank you for fitting me in and keeping it transparent
Catherine M.
5
Easy to book appointment via web. Coupon and extra saving booked on line are great! Excellent customer service. I really liked how they explained what they worked on and how should take care of it. Good job!😄 👍 Mahalo for your excellent customer service.😄
8/28/2023
Melanie P.
5
Love the service ! Friendly staff ,Fast and efficient. On line booking makes it convenient .
Terri M.
5
Yelp Review: Jack and the girls at the front took really good care of me and my mom. They are professional and probably one of the most honest mechanic shops I have been to. You can tell they really want to make their customers happy and give them the most fair price they can. Jack and the sales girl I talked to broke down all the costs before starting the work so I knew exactly what we were paying for. Great staff, patient, kind, and honest. This place treats you like family and wants you to leave happy.
5/21/2023
Kai C.
5
Google Review: Excellent service, sincere employees whose main goal is to make clients happy, fix their their car concern and eases their worries. This is how I feel each time I bring my car to their Waipahu location. Less talk, more work, and fair cost! Much aloha and mahalo, Waipahu Crew!!
6/12/2023
Elizabeth P.
5

RATED A+ SINCE 2007

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Pearlridge, HI (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.