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Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Honolulu, HI

Long overdue review. I love Lex Brodie's. My husband usually makes sure there is gasoline in the tank so I don't have to get my hands dirty. In the rare instances (like maybe 5 times a year) when I have to fill the tank, I go to Lex Brodie's! Their full service attendants are so friendly and the gas prices are pretty reasonable. We recently had to take our car for a tire puncture, and I was impressed by the customer service on the auto repair side. Lines were long, but Vachelle was proficient and patient. Actually it seemed like all the employees were nice. While I was waiting for Vachelle for an answer about something (she had to step away to ask one of the mechanics a question), 3 separate people approached me to ask if I had been helped. My car was ready in a shorter time than estimated. Top notch customer service.

"Thank You... Very Much!" for the nice feedback and allowing us to serve you. Sincerely, Scott D Williams President

- Honolulu, HI
5
Honolulu, HI

Long overdue review. I love Lex Brodie's. My husband usually makes sure there is gasoline in the tank so I don't have to get my hands dirty. In the rare instances (like maybe 5 times a year) when I have to fill the tank, I go to Lex Brodie's! Their full service attendants are so friendly and the gas prices are pretty reasonable. We recently had to take our car for a tire puncture, and I was impressed by the customer service on the auto repair side. Lines were long, but Vachelle was proficient and patient. Actually it seemed like all the employees were nice. While I was waiting for Vachelle for an answer about something (she had to step away to ask one of the mechanics a question), 3 separate people approached me to ask if I had been helped. My car was ready in a shorter time than estimated. Top notch customer service.

"Thank You... Very Much!" for the nice feedback and allowing us to serve you. Sincerely, Scott D Williams President

- Honolulu, HI
4.5
Pearlridge, HI

Good service. Folks are always friendly, informative, and helpful.

5
Kaneohe, HI

I go to Lex Brodies Kaneohe for all my auto work. From start to finish there is nothing less than professionalism, honesty and friendly service.

5
Pearlridge, HI

Brought my car in hoping they could help me with the plastic strip under the front bumper. It was sagging and touching the ground but was still attached at the ends.The original clips were broken but the people at Lex were able to secure the strip to the bumper. And they did it at no charge. Plus, they were very pleasant about it even though it was practically closing time on a Sunday.Great service always!

"Thank You... Very Much!" for the nice feedback. We hope we can be of assistance when you are in need of our services in the future. Sincerely, Scott D. Williams

- Pearlridge, HI
1.5
Pearlridge, HI

I set up a 9:30am appointment to have one tire replaced. After 2 hours I was told that the 5 month old tire (purchased from same location) would be replaced by the warranty. They had to send someone out to pick up the tire from another location because they did not have it in stock. I went to get lunch and came back. After a total of 4.5 hours, the tire was replaced and I was told the warranty covered most but not all the tire and I had to pay $50. I did not mind the $50, but the 4.5 hour wait for a single tire change was unacceptable. I drove in with the spare on and had I known that it would take that long to change the tire, I would have just dropped the tire off and gone about my day. My other experiences have been excellent, but today's experience was a bummer.

2
Pearlridge, HI

I set up a 9:30am appointment to have one tire replaced. After 2 hours I was told that the 5 month old tire (purchased from same location) would be replaced by the warranty. They had to send someone out to pick up the tire from another location because they did not have it in stock. I went to get lunch and came back. After a total of 4.5 hours, the tire was replaced and I was told the warranty covered most but not all the tire and I had to pay $50. I did not mind the $50, but the 4.5 hour wait for a single tire change was unacceptable. I drove in with the spare on and had I known that it would take that long to change the tire, I would have just dropped the tire off and gone about my day. My other experiences have been excellent, but today's experience was a bummer.

5
Honolulu, HI

James & support staffer came through again. Thanks for a very efficient and professional service each time.

5
Honolulu, HI

I recently had emergency repairs made to my 2003 Nissan Frontier and the vehicle was going to be in the shop overnight. Lex Brodie's was able to provide me with a loaner vehicle at no charge. Maile was very courteous and helpful in explaining the different services and options available to me. I'm confident Lex Brodie's will be seeing me in the near future if needed. Mahalo!!

3.5
Honolulu, HI

I went in for an oil change, tire rotation and alignment (under warranty). They took about 2 hours for the process which wasn't as quick as I am used to at Honda service but not a bad wait. The plus side for Lex's is that I only have to do an oil change every 6 months instead of 3-4 months. Though I didn't purchase my tires from them since I still have my stock tires on the car, they rotate my tires for free whereas Honda charged me $30. The only negative this time around was for some reason my passenger side floor mat was streaked black with grease and some of it was even on the door jam part inside the car. I saw they laid the paper floor mat on my driver's side but the passenger side had no paper floor mat. I noticed I didn't get a printout of the alignment performed. The first time I had it done there was an actual printout of the adjustments. Overall, it was a good experience except the part where my floor mat was dirtied quite a bit.

4.6 STAR AVERAGEVIEW REVIEWS
Have been going to Lex Brodie's for tire and alignment work for over 40 years and they have been outstanding. Sure, I've experienced a few "quirks" with them, but that also happens with any other best other shops taking care of them in good order.
Alan Y.
5
I always receive great service from this location. Today I had Jack and he was awesome. He explained the services and pricing. Extremely helpful. The woman who cashed me out (ugh I wish I got her name) was so kind and courteous, too! 5-stars all around! Mahalo!
Lisa U.
5
I have been a Lex Brodie client for over 20 years. Today, I still get the same great service every single time I’m there!
Carlin K.
5
I am very happy with great customer service and friendly staff at Waipahu location and highly recommed. They take pride in taking care of there customers. And they honor military discount. Mahalo
Abdul R.
5
I am very satisfied with the service at Lex Brodie’s. The staff were all very helpful and the work was completed timely and for the estimated price.
Robert R.
5
This was my first visit with Lex Brodie Kaneohe branch and I’m sold as a forever customer. The manger Gerard and his staff treated me like Ohana. I highly recommend Lex Brodie Kaneohe branch if anyone needs tire and/or brake service. They are the best. Mahalo🤙🏽🙏🏽
Ken Y.
5
Staff are always very friendly and range of services is convenient. I also like the online reservation system, and the waiting area is great, too.
Mark S M.
5
Love the service ! Friendly staff ,Fast and efficient. On line booking makes it convenient .
Terri M.
5
Thank you for always taking care of my car. consistently respectful, good communication. Thank you for fitting me in and keeping it transparent
Catherine M.
5
Wonderful, quick service. My low tire pressure light came on while driving to work downtown. I was able to make an appointment to drop off my car at lunch and picked it up after work. No charge for checking my tires and the employees were extremely friendly and efficient even though they were busy.
Judy C.
5
Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!
James P.
5
First time at lex Brodie’s it was excellent service and the girls at the front were really helpful.
Ronald & Sally H.
5

RATED A+ SINCE 2007

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Pearlridge, HI (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.