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Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Honolulu, HI

I brought my car in for a safety check. Found out I needed four new tires (not a surprise). I appreciated the hassle-free service and comfortable waiting room. I waited a little longer than expected but brought a book to read and enjoyed my time

5
Kaneohe, HI

A well deserved 5 star rating. And for it to be given to an auto shop, means it's saying a whooooole lot. It's tough to find a good shop & one you can trust. I have been dealt some terrible service at a few of the local shops in Kaneohe, so I was hesitant when I decided to give Lex Brodie's a try. I am thrilled that I did. It seems that they ride on a great mission statement there because everyone greets you with a smile & seems pretty eager to help. They are highly skilled, very pleasant to work with, & are quick to get the job done. I'm thinking this will be my go-to shop from now on! 15% military discount with no max And signup for their rewards program!

5
Honolulu, HI

I had a nail in one of my tires and went to Lex Brodie's right away without an appointment. When they opened I was serviced right away. They also rotated my tires and checked my alignment which was still under warranty. Perfect timing. Great service and delivered on time. Much appreciated.

4.5
Honolulu, HI

This was our first visit to Lex Brodie,s. We didn't know what to expect. Eddie P. Took care of us and listened to our concerns. He made a few suggestions, that we will definitely take care of at this Kakaako location. Our only problem was that we had a 4 1/2 hour wait. We will have to plan our next trip here a bit better, but otherwise the staff was very accommodating. I also love the fact that they have a customer lounge with free wifi, coffee, water and T.V.

5
Aiea, HI ("Pearlridge")

Yesterday, as we were driving to Pearlridge Shopping Mall to meet with my husband's brother-in-law for lunch, we started to near a flapping noise. At first, we thought that it was just because we had been hitting the multiple potholes and dips in the roadway. Kamehameha Highway is being prepared for our State's light rail project and is so scarred with potholes and metal plates that cover construction areas. We pulled into Pearlridge and noticed that one of our tires was going flat and found that there was a large bolt imbedded it in. Luckily, Lex Brodie's Tire & Auto Service was just a block away. We quickly drove there and was cheerily greeted by Serina. She quickly looked us up in their database and found that we are established customers of theirs. I noticed that there was a 15% Yelp discount as I checked in and inquired whether or not it could be applied to tire repair...but, as it turned out, it didn't, uh, my bad, I didn't read the fine print. No problem, I was just thankful for Yelp's offer and I could save it for the next "rainy day". Serina gave us a repair quote and said that it would take a couple of hours to fix. She gave us an option of waiting in their air-conditioned waiting room (complete with snacks and television) or we could just browse Pearlridge Mall and return when called. We chose to leave as we were supposed to meet with our relative for lunch. Within an hour, we received a call from Serina who provided us with a work status and needed approval to proceed with additional services. She also provided another price and time quote. We were eating lunch so we weren't in a rush to get back. When we picked up our truck, Ferdinand assisted us with our payment, warranty information and informed us that our transaction was eligible for the Yelp discount. He even told us about their no cost Hawaiian Air mileage program. We used our Yelp discount to get a better deal with the purchase of new tires that were on sale through National promotion for this Memorial Day weekend, realignment and balancing. We are always impressed with the great customer service and efficiency of Lex Brodie's. Serina and Ferdinand were very friendly, helpful and trustworthy. All of their employees give you a sense of their committed concern for your safety and pocket book. #344

5
Honolulu, HI

Good service and they went out of their way to fix my brakes and the same day even though the shop was pretty busy. Thank you.

5
Waipahu, HI

Great service. With the services that needs to get done, I was expecting to leave the car there all day, they had it done half of the time. I will definitely continue to have all my services done here. Thank you Lex Brodie's.

5
Aiea, HI ("Pearlridge")

Great customer/employee interaction. They were able to accomodate a last minute appointment.

5
Kaneohe, HI

Lex Brodies and their team is AMAZING!! I knew I needed to have my car serviced, new tires, and my car had a shimmy when I drove it. I know very little about cars, but the Lex Brodie's Team and manager walked me through my tire options, evaluated my car, and found I needed new inner tie rods to repair the shimmy and allow for a proper alignment. They explained everything in detail, and made sure I felt comfortable with the tire choice and repairs. Most important is that their primary concern was the safety of my family, delivering great customer service, and that all was done for the best price possible! I cannot thank them enough, and I recommend them to everyone!!

1
Honolulu, HI

If I could give 0 stars I would. Took my car in for a diagnostic, because it was overheating. The sales person Louis told me my head gasket was blown, and he knew a shop that could do the repair. The shop he recommended was Skully's which happens to be his shop or side business. I decided to get a second opinion. Turns out the head gasket is FINE, a block test was performed to confirm status of head gasket. It was a relief to know it was another component of the cooling system. This goes beyond bad business. And on top of that when I checked my VIN on Carfax, Lex Brodies now shows "head gasket repair," which 1)gasket is fine and 2)gasket was not replaced. Wow, this is a whole new low!! This kind of business is unacceptable.

4.6 STAR AVERAGEVIEW REVIEWS
Staff are always very friendly and range of services is convenient. I also like the online reservation system, and the waiting area is great, too.
Mark S M.
5
I always receive great service from this location. Today I had Jack and he was awesome. He explained the services and pricing. Extremely helpful. The woman who cashed me out (ugh I wish I got her name) was so kind and courteous, too! 5-stars all around! Mahalo!
Lisa U.
5
Yelp Review: Outstanding customer service! Unfortunately, everything that could possibly go wrong with my vehicle, went wrong. I was more than stressed, until I contacted Lex Brodies Waipahu. I will continue to support such an awesome business. Thank you, thank you, thank you!
7/28/2023
Kristi K.
5
Google Review: Recently walked-in to Lex Brodies for a slow leak on one of my tires. The staff was friendly enough but extremely efficient. The price quote was accurate and reasonable. Big thing to know is that they service Teslas for a much more reasonable cost, something like 2-3 times cheaper than getting checked at the service center. Recommend for convenience, reasonable pricing and speed of service.
3/18/2024
Martin H.
5
Yelp Review: Having car trouble sucks but we all know that finding a good mechanic is half the stress of getting the repair done. I've been taking my cars here for years and they've always treated me right and charged me fairly for the work. The team is always so nice and their customer service top notch. Shout out to Kevin for helping me on my last visit. Keep up the good work guys !
8/2/2023
Jay M.
5
Google Review: I've gone here a few times over the past couple of years (oil change, brakes, safety check, alignment) and they've always been able to get me in within a day or two instead of the many week long waits of other mechanics in the area. They're very honest and straightforward, I was never pressured to get extra or unnecessary work done. A solid and reliable group of folks!
7/27/2023
Emily J.
5
I have been a Lex Brodie client for over 20 years. Today, I still get the same great service every single time I’m there!
Carlin K.
5
Yelp review: Fast same day installation. Tires were in stock unlike the big box stores where tires had to be shipped in. I either had to wait for the shipment to arrive or wait a week for an installation date (two different stores). Tires were balanced and installed faster than the two hour wait anticipated. So you pay a little more for the tires, you don't have to wait for the shipment to arrive (longer than the promised wait time) or waiting for an open installation date.
3/14/2024
Michael N.
5
Thank you for always taking care of my car. consistently respectful, good communication. Thank you for fitting me in and keeping it transparent
Catherine M.
5
Google Review :I really like this place! It's super convenient and I have consistently been able to get great same day service. Jordan in particular is extremely professional, friendly, fast and somehow keeps up with what's going on with my vehicles in between services
6/28/2023
Parks M.
5
My go to for our company and personal auto tire needs. They provide excellent customer service from beginning to end. The receptionists are gems there as they hold down the calls and processing without losing their cool. They also answer phones in a timely manner. Wait time is excellent compared to dealerships. And they do quality work and hold true to their warranties/guarantees. Appreciate your hard work there at Lex Brodie's!!!!
11/14/2023
Bryce. F.
5
Going to Lex Brodie's Waipahu is always like stopping by a good friend's house. Lei, Blossom and Kekoa always take care of business professionally and personally. They know their business and take care of everyone courteously and with the best customer service anywhere. The maintenance was taken care of completely, with an excellent review and recommendations by Lei. Blossom took care of the follow up appointment and parts ordering completely, patiently, and as everyone there, like old friends. Always great to see Lei, Blossom and Kekoa!
6/21/2023
Phillip M.
5
Google Review: Excellent service, sincere employees whose main goal is to make clients happy, fix their their car concern and eases their worries. This is how I feel each time I bring my car to their Waipahu location. Less talk, more work, and fair cost! Much aloha and mahalo, Waipahu Crew!!
6/12/2023
Elizabeth P.
5
No one anticipates to have a flat tire while going about their day, so needing to deal with a flat tire is always a frustrating ordeal…Thankfully, paying a visit to Lex Brodie’s has never added to that frustration and instead provides a pleasant, friendly experience every time. Thank you to the team at Lex Brodie’s Aiea for taking care of me during my most recent visit.
6/19/2023
Troy A.
5
Google Review:My first time at Lex Brodie's. The service was outstanding! Went in for brake service and they did a complete inspection of my 4runner. I was expecting to replace pads and shoes. after inspection they informed me that my brakes were in good condition. There was no charge. Hard to find that kind of honest service. Not because it was free of charge, but because they were professional and honest!
7/19/2023
Daniel F.
5
First time at lex Brodie’s it was excellent service and the girls at the front were really helpful.
Ronald & Sally H.
5
I am very happy with great customer service and friendly staff at Waipahu location and highly recommed. They take pride in taking care of there customers. And they honor military discount. Mahalo
Abdul R.
5
Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!
James P.
5
Yelp Review: Always exceptional service. I never feel cheated and the online coupons are always nice.
7/7/2023
Loraine H.
5
Yelp Review: Jack and the girls at the front took really good care of me and my mom. They are professional and probably one of the most honest mechanic shops I have been to. You can tell they really want to make their customers happy and give them the most fair price they can. Jack and the sales girl I talked to broke down all the costs before starting the work so I knew exactly what we were paying for. Great staff, patient, kind, and honest. This place treats you like family and wants you to leave happy.
5/21/2023
Kai C.
5
Easy to book appointment via web. Coupon and extra saving booked on line are great! Excellent customer service. I really liked how they explained what they worked on and how should take care of it. Good job!😄 👍 Mahalo for your excellent customer service.😄
8/28/2023
Melanie P.
5
Have been going to Lex Brodie's for tire and alignment work for over 40 years and they have been outstanding. Sure, I've experienced a few "quirks" with them, but that also happens with any other best other shops taking care of them in good order.
Alan Y.
5
Love the service ! Friendly staff ,Fast and efficient. On line booking makes it convenient .
Terri M.
5
Google Review: I cannot recommend Lex Brodie's highly enough. Their commitment to excellence, exceptional customer service, and expertise in their field make them a trusted and reliable choice for anyone in need of tire, brake, or general automotive services. I am grateful to have discovered such a reputable establishment and will undoubtedly be returning for all my future automotive needs.
7/10/2023
Deven L.
5
Yelp Review: First off I don't do Yelp reviews, good or bad. My experience here has always been honest and accommodating, as well as prompt! I have been bringing my car here for far more than just tires. The staff is always amazing, and I want to say thank you! to Lex Brodie's staff!
7/19/2023
Robert S.
5
Yelp Review: I needed to change all 4 of my tires. I usually go to Costco because its less expensive. BUT because there is always such a long wait at Costco, I decided to go to Lex Brodie. Great decision. Customer service is first rate here and it ended up being less than Costco. It was fast!
6/11/2023
Jay. Y.
5
Easy online appointments, quick in person check in and drop off. Car was running great! Thank you for the quick service. Will always come back to Lex Brody's.
6/9/2023
Douglas C.
5
Lex Brodie's give you a fair assessment Fast , honest and friendly service, especially on a weekend. Appreciate you getting me back on the road while keeping me in my budget.
7/2/2023
Mario R.
5
Yelp Review: Great crew as usual. Professional, knowledgeable and just plain cool to do business with.
11/14/2023
Richard A.
5
This was my first visit with Lex Brodie Kaneohe branch and I’m sold as a forever customer. The manger Gerard and his staff treated me like Ohana. I highly recommend Lex Brodie Kaneohe branch if anyone needs tire and/or brake service. They are the best. Mahalo🤙🏽🙏🏽
Ken Y.
5
Wonderful, quick service. My low tire pressure light came on while driving to work downtown. I was able to make an appointment to drop off my car at lunch and picked it up after work. No charge for checking my tires and the employees were extremely friendly and efficient even though they were busy.
Judy C.
5
Yelp Review: These folks are fantastic. GREAT CUSTOMER SERVICE!!! I truly enjoy my visits to this location and my interactions with the employees! All smiles!
5/21/2023
Eric H.
5
I am very satisfied with the service at Lex Brodie’s. The staff were all very helpful and the work was completed timely and for the estimated price.
Robert R.
5
Yelp Review: My tire went flat and I wondered how Lex Brodies would handle it. Let me say the schedule an online appointment was easy and timely. I arrived on time and was out of there in 30 minutes. That is customer service! Thanks!
3/13/2024
Mike D.
5

RATED A+ SINCE 2007

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Aiea, HI ("Pearlridge") (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.