Customer representatives are nice, cut me a deal, but only after I spoke my mind about it taking entirely way too long (over 3 weeks) to conduct routine maintenance when it was told it wouldn't be longer than 7 days. There are far too many good mom and pop mechanics around for me to spend my hard earned money and time at Lex Brodies again. The last straw was when I was quoted two different prices from two different employees, one saying something specific was wrong with the vehicle and the other saying the opposite. All I ask for is clear communication. Thanks, but no thanks.

A little background: my very first experience with Lex Brodie's was awesome--it was at the Honolulu location on Queen street. I gave them 5 stars. A few months later, I went back expecting the same level of awesomeness and they let me down so bad that I had to update that review and give them just one star. Yah, it was that bad. The president of Lex Brodie's got in touch with me and basically took responsibility for the lack of service I received. I started to regain hope. He offered another oil change on the house, but since I ended up going to Jiffy Lube instead (see my review for the Honolulu location), I did not need a new oil change until now. I brought the car in on 1 Sept, Labor Day to the Aiea location because we are currently staying in Ewa Beach as we prepare to move to Washington. I wanted to get a good oil change and make sure my tires did not have slow leaks or anything like that before I put it on the boat to WA. I figured I'd use my free mini super check-up certificate. I'm happy to say everything went swell: They kept my appointment: check They were very friendly: check They said it would take about an hour, and it did: check The car ran smoothly afterwards: check I am actually giving them 4.5 stars, not 4--but not 5 either. The only reason, and this is more of a suggestion, is that when they were done, they mentioned that my water pump for my windshield wipers was most likely broken, which I knew, but I appreciate them bringing it up. They also said that my brake pads were running a little thin and that I should consider getting new pads in the near future, which I also appreciated. What I would have really appreciated, as a customer, is if they could have given me quote on how much *they* would have charged to repair/replace/fix those two issues. For example: "This is not an up sell, and there's no pressure for you to go with us, but since we're telling you what's wrong with your vehicle, this is how much we would charge to fix it, and this is how long it would take. Just something to think about since it's not urgent." That way I could begin to start thinking about how much I would need to save to get new brake pads or a new windshield wiper pump, or if it was reasonable, I would have tried to get it done right then and there. More importantly, I'd have a baseline for price-checking with other auto shops. Aside from my suggestion, everything was awesome, and I would highly recommend trying Lex Brodie's in Aiea. Oh, and another plus is that you can walk across the street and have a piece of pie from Anna Millers while you wait for your car!!!

INVOICE 4052368 -- Excellent work. Thanks for fixing the shaky ignition lock cylinder, and thanks for the Enterprise loaner car.

Awesome service! Freddie (service Advisor) is very trustworthy and always takes the time to help me with my cars. I have been bringing both of of my cars to Lex Brodies for about 5 years now (husband is active duty) . And I trust their service. The staff are so professional, courteous, and reliable; the way businesses should be run. Perfect location too.

Called to see about getting a safety check and the person who answered said, bring it over today and give us 2-3 hours, we'll get it done. I drove over from Kailua and arrived about 20 minutes later. I was then told they were done with walk-ins and their guy left half hour ago. This was very annoying as I had already arranged a ride back home. I can't speak to their repairs, but better communication between employees would save future annoyances.

Went in for a tire rotation and was told it would be about an hour. I said ok, handed over the keys and went for a walk. 20 minutes later I got a call from the friendly attendant and was told my car was done. Everything works great, very pleased with the service. Even got a free brake inspection!

Went in for a tire rotation and was told it would be about an hour. I said ok, handed over the keys and went for a walk. 20 minutes later I got a call from the friendly attendant and was told my car was done. Everything works great, very pleased with the service. Even got a free brake inspection!

I’m hesitant to go back again since my experience was mixed. I will probably search Yelp for other options, which is unfortunate because I prefer to go with a local company. Pros • Friendly customer service representatives • Convenient location since I live in walking distance • Tires were installed correctly Cons • Pre-check out inspection checklist were not completed: o My rims were not wiped clean; they were filthy with grease and dirt o Grease marks were found on the glove compartment and passenger side window • Personal items in the car moved during the service were not returned to their original location • The service took 1.5 hours longer than the estimate provided (4 hours total)

Worst service ever! I called asking if they did safety checks, the guy sounded irritated when he answered the phone. They said it would take a few hours for it. I agreed and drove down. Walked in and no one greeted me or anything. I just stood there for 15 mins, by that time a line formed behind me. Then someone who worked there (a woman) found the time in her busy day to come up to help. Not me but the person behind me! At this time I had enough and walked out. This is completely bullshit and don't recommend anyone give their business to them. Worst experience ever!

Took my Honda CR-V in because there was a knocking sound coming from under the car. Lex Brodie's diagnosed the problem--a loose bolt for a sway bar, and quickly fixed it. Great job!