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Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

1
Honolulu, HI

Customer representatives are nice, cut me a deal, but only after I spoke my mind about it taking entirely way too long (over 3 weeks) to conduct routine maintenance when it was told it wouldn't be longer than 7 days. There are far too many good mom and pop mechanics around for me to spend my hard earned money and time at Lex Brodies again. The last straw was when I was quoted two different prices from two different employees, one saying something specific was wrong with the vehicle and the other saying the opposite. All I ask for is clear communication. Thanks, but no thanks.

4
Pearlridge, HI

A little background: my very first experience with Lex Brodie's was awesome--it was at the Honolulu location on Queen street. I gave them 5 stars. A few months later, I went back expecting the same level of awesomeness and they let me down so bad that I had to update that review and give them just one star. Yah, it was that bad. The president of Lex Brodie's got in touch with me and basically took responsibility for the lack of service I received. I started to regain hope. He offered another oil change on the house, but since I ended up going to Jiffy Lube instead (see my review for the Honolulu location), I did not need a new oil change until now. I brought the car in on 1 Sept, Labor Day to the Aiea location because we are currently staying in Ewa Beach as we prepare to move to Washington. I wanted to get a good oil change and make sure my tires did not have slow leaks or anything like that before I put it on the boat to WA. I figured I'd use my free mini super check-up certificate. I'm happy to say everything went swell: They kept my appointment: check They were very friendly: check They said it would take about an hour, and it did: check The car ran smoothly afterwards: check I am actually giving them 4.5 stars, not 4--but not 5 either. The only reason, and this is more of a suggestion, is that when they were done, they mentioned that my water pump for my windshield wipers was most likely broken, which I knew, but I appreciate them bringing it up. They also said that my brake pads were running a little thin and that I should consider getting new pads in the near future, which I also appreciated. What I would have really appreciated, as a customer, is if they could have given me quote on how much *they* would have charged to repair/replace/fix those two issues. For example: "This is not an up sell, and there's no pressure for you to go with us, but since we're telling you what's wrong with your vehicle, this is how much we would charge to fix it, and this is how long it would take. Just something to think about since it's not urgent." That way I could begin to start thinking about how much I would need to save to get new brake pads or a new windshield wiper pump, or if it was reasonable, I would have tried to get it done right then and there. More importantly, I'd have a baseline for price-checking with other auto shops. Aside from my suggestion, everything was awesome, and I would highly recommend trying Lex Brodie's in Aiea. Oh, and another plus is that you can walk across the street and have a piece of pie from Anna Millers while you wait for your car!!!

5
Pearlridge, HI

INVOICE 4052368 -- Excellent work. Thanks for fixing the shaky ignition lock cylinder, and thanks for the Enterprise loaner car.

5
Pearlridge, HI

Awesome service! Freddie (service Advisor) is very trustworthy and always takes the time to help me with my cars. I have been bringing both of of my cars to Lex Brodies for about 5 years now (husband is active duty) . And I trust their service. The staff are so professional, courteous, and reliable; the way businesses should be run. Perfect location too.

3
Kaneohe, HI

Called to see about getting a safety check and the person who answered said, bring it over today and give us 2-3 hours, we'll get it done. I drove over from Kailua and arrived about 20 minutes later. I was then told they were done with walk-ins and their guy left half hour ago. This was very annoying as I had already arranged a ride back home. I can't speak to their repairs, but better communication between employees would save future annoyances.

5
Pearlridge, HI

Went in for a tire rotation and was told it would be about an hour. I said ok, handed over the keys and went for a walk. 20 minutes later I got a call from the friendly attendant and was told my car was done. Everything works great, very pleased with the service. Even got a free brake inspection!

5
Pearlridge, HI

Went in for a tire rotation and was told it would be about an hour. I said ok, handed over the keys and went for a walk. 20 minutes later I got a call from the friendly attendant and was told my car was done. Everything works great, very pleased with the service. Even got a free brake inspection!

2.5
Honolulu, HI

I’m hesitant to go back again since my experience was mixed. I will probably search Yelp for other options, which is unfortunate because I prefer to go with a local company. Pros • Friendly customer service representatives • Convenient location since I live in walking distance • Tires were installed correctly Cons • Pre-check out inspection checklist were not completed: o My rims were not wiped clean; they were filthy with grease and dirt o Grease marks were found on the glove compartment and passenger side window • Personal items in the car moved during the service were not returned to their original location • The service took 1.5 hours longer than the estimate provided (4 hours total)

1
Honolulu, HI

Worst service ever! I called asking if they did safety checks, the guy sounded irritated when he answered the phone. They said it would take a few hours for it. I agreed and drove down. Walked in and no one greeted me or anything. I just stood there for 15 mins, by that time a line formed behind me. Then someone who worked there (a woman) found the time in her busy day to come up to help. Not me but the person behind me! At this time I had enough and walked out. This is completely bullshit and don't recommend anyone give their business to them. Worst experience ever!

5
Honolulu, HI

Took my Honda CR-V in because there was a knocking sound coming from under the car. Lex Brodie's diagnosed the problem--a loose bolt for a sway bar, and quickly fixed it. Great job!

4.6 STAR AVERAGEVIEW REVIEWS
No one anticipates to have a flat tire while going about their day, so needing to deal with a flat tire is always a frustrating ordeal…Thankfully, paying a visit to Lex Brodie’s has never added to that frustration and instead provides a pleasant, friendly experience every time. Thank you to the team at Lex Brodie’s Aiea for taking care of me during my most recent visit.
6/19/2023
Troy A.
5
Yelp Review: First off I don't do Yelp reviews, good or bad. My experience here has always been honest and accommodating, as well as prompt! I have been bringing my car here for far more than just tires. The staff is always amazing, and I want to say thank you! to Lex Brodie's staff!
7/19/2023
Robert S.
5
Google Review: Excellent service, sincere employees whose main goal is to make clients happy, fix their their car concern and eases their worries. This is how I feel each time I bring my car to their Waipahu location. Less talk, more work, and fair cost! Much aloha and mahalo, Waipahu Crew!!
6/12/2023
Elizabeth P.
5
Lex Brodie's give you a fair assessment Fast , honest and friendly service, especially on a weekend. Appreciate you getting me back on the road while keeping me in my budget.
7/2/2023
Mario R.
5
Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!
James P.
5
I am very happy with great customer service and friendly staff at Waipahu location and highly recommed. They take pride in taking care of there customers. And they honor military discount. Mahalo
Abdul R.
5
Yelp Review: Always exceptional service. I never feel cheated and the online coupons are always nice.
7/7/2023
Loraine H.
5
First time at lex Brodie’s it was excellent service and the girls at the front were really helpful.
Ronald & Sally H.
5
I have been a Lex Brodie client for over 20 years. Today, I still get the same great service every single time I’m there!
Carlin K.
5
Thank you for always taking care of my car. consistently respectful, good communication. Thank you for fitting me in and keeping it transparent
Catherine M.
5
Going to Lex Brodie's Waipahu is always like stopping by a good friend's house. Lei, Blossom and Kekoa always take care of business professionally and personally. They know their business and take care of everyone courteously and with the best customer service anywhere. The maintenance was taken care of completely, with an excellent review and recommendations by Lei. Blossom took care of the follow up appointment and parts ordering completely, patiently, and as everyone there, like old friends. Always great to see Lei, Blossom and Kekoa!
6/21/2023
Phillip M.
5
This was my first visit with Lex Brodie Kaneohe branch and I’m sold as a forever customer. The manger Gerard and his staff treated me like Ohana. I highly recommend Lex Brodie Kaneohe branch if anyone needs tire and/or brake service. They are the best. Mahalo🤙🏽🙏🏽
Ken Y.
5
Yelp Review: I needed to change all 4 of my tires. I usually go to Costco because its less expensive. BUT because there is always such a long wait at Costco, I decided to go to Lex Brodie. Great decision. Customer service is first rate here and it ended up being less than Costco. It was fast!
6/11/2023
Jay. Y.
5
I am very satisfied with the service at Lex Brodie’s. The staff were all very helpful and the work was completed timely and for the estimated price.
Robert R.
5
Have been going to Lex Brodie's for tire and alignment work for over 40 years and they have been outstanding. Sure, I've experienced a few "quirks" with them, but that also happens with any other best other shops taking care of them in good order.
Alan Y.
5
Google Review :I really like this place! It's super convenient and I have consistently been able to get great same day service. Jordan in particular is extremely professional, friendly, fast and somehow keeps up with what's going on with my vehicles in between services
6/28/2023
Parks M.
5
Love the service ! Friendly staff ,Fast and efficient. On line booking makes it convenient .
Terri M.
5
Yelp Review: Great crew as usual. Professional, knowledgeable and just plain cool to do business with.
5/8/2023
Richard A.
5
Easy online appointments, quick in person check in and drop off. Car was running great! Thank you for the quick service. Will always come back to Lex Brody's.
6/9/2023
Douglas C.
5
Yelp Review: Having car trouble sucks but we all know that finding a good mechanic is half the stress of getting the repair done. I've been taking my cars here for years and they've always treated me right and charged me fairly for the work. The team is always so nice and their customer service top notch. Shout out to Kevin for helping me on my last visit. Keep up the good work guys !
8/2/2023
Jay M.
5
Easy to book appointment via web. Coupon and extra saving booked on line are great! Excellent customer service. I really liked how they explained what they worked on and how should take care of it. Good job!😄 👍 Mahalo for your excellent customer service.😄
8/28/2023
Melanie P.
5
I always receive great service from this location. Today I had Jack and he was awesome. He explained the services and pricing. Extremely helpful. The woman who cashed me out (ugh I wish I got her name) was so kind and courteous, too! 5-stars all around! Mahalo!
Lisa U.
5
Yelp Review: Jack and the girls at the front took really good care of me and my mom. They are professional and probably one of the most honest mechanic shops I have been to. You can tell they really want to make their customers happy and give them the most fair price they can. Jack and the sales girl I talked to broke down all the costs before starting the work so I knew exactly what we were paying for. Great staff, patient, kind, and honest. This place treats you like family and wants you to leave happy.
5/21/2023
Kai C.
5
Google Review:My first time at Lex Brodie's. The service was outstanding! Went in for brake service and they did a complete inspection of my 4runner. I was expecting to replace pads and shoes. after inspection they informed me that my brakes were in good condition. There was no charge. Hard to find that kind of honest service. Not because it was free of charge, but because they were professional and honest!
7/19/2023
Daniel F.
5
Google Review: I've gone here a few times over the past couple of years (oil change, brakes, safety check, alignment) and they've always been able to get me in within a day or two instead of the many week long waits of other mechanics in the area. They're very honest and straightforward, I was never pressured to get extra or unnecessary work done. A solid and reliable group of folks!
7/27/2023
Emily J.
5
Yelp Review: Outstanding customer service! Unfortunately, everything that could possibly go wrong with my vehicle, went wrong. I was more than stressed, until I contacted Lex Brodies Waipahu. I will continue to support such an awesome business. Thank you, thank you, thank you!
7/28/2023
Kristi K.
5
Yelp Review: These folks are fantastic. GREAT CUSTOMER SERVICE!!! I truly enjoy my visits to this location and my interactions with the employees! All smiles!
5/21/2023
Eric H.
5
Staff are always very friendly and range of services is convenient. I also like the online reservation system, and the waiting area is great, too.
Mark S M.
5
Wonderful, quick service. My low tire pressure light came on while driving to work downtown. I was able to make an appointment to drop off my car at lunch and picked it up after work. No charge for checking my tires and the employees were extremely friendly and efficient even though they were busy.
Judy C.
5
Google Review: I cannot recommend Lex Brodie's highly enough. Their commitment to excellence, exceptional customer service, and expertise in their field make them a trusted and reliable choice for anyone in need of tire, brake, or general automotive services. I am grateful to have discovered such a reputable establishment and will undoubtedly be returning for all my future automotive needs.
7/10/2023
Deven L.
5

RATED A+ SINCE 2007

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Pearlridge, HI (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.