This place is a scam!!!! Do NOT go there. I called last Friday 8/22/14 to make an appointment to have my spark plugs changed on Monday 8/25/14 at 9am. They told me it would take two hours. I showed up on time, and when I checked in they told me I needed to speak to a "salesman" who told me my car needed a full tune up, and then I said no, my car doesn't. It just needs spark plugs. I just had my car serviced, and had it inspected...it just needs spark plugs. Then they told me I needed a new ignition coil, and then I said, no I just need spark plugs. They continues trying to use scare tactics and bully me in to additional services, and I kept strong saying I just needed spark plugs, and I was told it would take two hours. Then they told me that was a wrong time estimate and it would take much longer, assuming they found nothing else wrong with my car. I said forget it, they clearly didn't want my business, and I wasn't comfortable with them touching my car, as all of their harassment and scare tactics was before they ever even looked at my car, know anything about my service history, and I had the paperwork from the NEX Autoport saying I just needed spark plugs. When I left and went to put my kids back in the car, they came out to my car, and still tried to bully me into their services. The asked if they could look at my car, and see what was wrong with it. Nothing is wrong with it...I just needed new spark plugs. This place is a total scam and I was targeted because I am a white, female, military spouse. They talked very condescending to me, and tried to make me feel scared and stupid. I would never, never, never to back there or recommend this place to anyone. Stay away!!!!