Excellent, Girl at the counter very friendly:))

Good follow up from Kekoa,car ready on time and fairly priced.

I used the Online Appointment feature for the first time, a couple of nights prior to my day off. I got a confirmation response by 9:30 am the next day. I was pleased at how fast the response was, and I ended up calling later on that day to ask the estimated price. When I arrived, I was assisted in a timely manner. The person who checked me in reviewed what work was to be done and then quoted me an estimated time of two hours. I then went off to run my errands. I ended up receiving a call that my car was ready an hour and a half later. When I picked up my car, the price was exactly what was quoted initially. This is the 3rd time that I've gone to Lex Brodie's, and I've always received excellent customer service!

Kudos to the Lex Brodies Team (especially Richard Silva) for being so courteous and efficient.

This place is a scam!!!! Do NOT go there. I called last Friday 8/22/14 to make an appointment to have my spark plugs changed on Monday 8/25/14 at 9am. They told me it would take two hours. I showed up on time, and when I checked in they told me I needed to speak to a "salesman" who told me my car needed a full tune up, and then I said no, my car doesn't. It just needs spark plugs. I just had my car serviced, and had it inspected...it just needs spark plugs. Then they told me I needed a new ignition coil, and then I said, no I just need spark plugs. They continues trying to use scare tactics and bully me in to additional services, and I kept strong saying I just needed spark plugs, and I was told it would take two hours. Then they told me that was a wrong time estimate and it would take much longer, assuming they found nothing else wrong with my car. I said forget it, they clearly didn't want my business, and I wasn't comfortable with them touching my car, as all of their harassment and scare tactics was before they ever even looked at my car, know anything about my service history, and I had the paperwork from the NEX Autoport saying I just needed spark plugs. When I left and went to put my kids back in the car, they came out to my car, and still tried to bully me into their services. The asked if they could look at my car, and see what was wrong with it. Nothing is wrong with it...I just needed new spark plugs. This place is a total scam and I was targeted because I am a white, female, military spouse. They talked very condescending to me, and tried to make me feel scared and stupid. I would never, never, never to back there or recommend this place to anyone. Stay away!!!!

This will be a long story short deal, as I really am totally grateful for the way I was treated as a customer. Managed to speak to Jordan on Monday, right as the shop was closing. I told him that I discovered a nail in my back tire and he said to bring it by on Tuesday-- I did so. I got there at about 845AM, it was beginning to get busy but he had my truck worked on quickly. I walked across the street and looked around-- by the time I sat down somewhere I got the call saying my truck was finished and to come get it. All and all, you can see that things flow smooth. I wasn't really a big fan of going here as I've heard nothing but horror stories from my friends- don't know if there was a staff change or what, but I'll be back when the time comes to service my truck. Fast service, truly awesome service-- Jordan was awesome and I thank everyone there for being great-- you guys earned a repeat customer!

I meant to write this when we did the tire service and only now have the time. I went in early Saturday morning the day after Hurricane Iselle missed us. Everybody hates to waste money and I'm one of them. Its unfortunate that the tires on my car are very unique in size. That's what I get for owning a hotrod Dodge. $200 per tire is a lot if money. When spending that much you have a certain level of expectation on service. I was not disappointed at all. I was greeted promptly. Asked how my day was so far. The paperwork and check on my car was done quickly and efficiently. And I was told it will only be an hour. An hour! Everywhere else I've been including the dealer said it will be a few hours. I tell them take there time I made plans to get a ride and run some errands. Not more than 45 minutes later I get a call saying my car is done and ready for pick up. Amazing. I keep a very clean car. They even treated the tires for me so they looked good on my shiny car. Thanks Lex Brodie's. You made it easy to spend $900. Thank you very much.

Mahalo to Maile and the crew in Kalihi. You guys are so easy, and the work is always top notch. Keep it up!

Good as can be for a car repair place. Friendly experience every time. There's no perfect place to get your car fixed but this is where I choose to go. I realize that it's foolish to expect perfection and finding a place that you can be comfortable to service your vehicles are extremely important. I not only take my personal vehicles there but have started to take the fleet of company vehicles to Lex Brodie's from my work place.

Here's why LB just lost me as a customer. When I dropped my car off recently for an oil change, rotation and safety check I was told my front tires were worn and wouldn't pass. Fair enough, they were several years old so I said OK replace them. An hour later I got a call saying my car had a torn CV boot and a bad tie rod, and it wouldn't pass inspection. By that time of course they'd already put the new tires on the car. My gripe is that I should have gotten all the bad news at once, and been given the option of shopping elsewhere. That would have been an up front way to do business. Instead, I was being coerced into paying for more repairs in order to pass inspection. I expressed my concerns to the manager when I picked up the car and he seemed unimpressed. Which is why I won't do business with LB any longer, and am sharing my experience with friends (one of whom told me he was similarly dealt with at LB a few years ago). PS I took the car to my local garage and it passed with flying colors.