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Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Honolulu, HI

Excellent, Girl at the counter very friendly:))

5
Honolulu, HI

Good follow up from Kekoa,car ready on time and fairly priced.

5
Honolulu, HI

I used the Online Appointment feature for the first time, a couple of nights prior to my day off. I got a confirmation response by 9:30 am the next day. I was pleased at how fast the response was, and I ended up calling later on that day to ask the estimated price. When I arrived, I was assisted in a timely manner. The person who checked me in reviewed what work was to be done and then quoted me an estimated time of two hours. I then went off to run my errands. I ended up receiving a call that my car was ready an hour and a half later. When I picked up my car, the price was exactly what was quoted initially. This is the 3rd time that I've gone to Lex Brodie's, and I've always received excellent customer service!

5
Honolulu, HI

Kudos to the Lex Brodies Team (especially Richard Silva) for being so courteous and efficient.

1
Pearlridge, HI

This place is a scam!!!! Do NOT go there. I called last Friday 8/22/14 to make an appointment to have my spark plugs changed on Monday 8/25/14 at 9am. They told me it would take two hours. I showed up on time, and when I checked in they told me I needed to speak to a "salesman" who told me my car needed a full tune up, and then I said no, my car doesn't. It just needs spark plugs. I just had my car serviced, and had it inspected...it just needs spark plugs. Then they told me I needed a new ignition coil, and then I said, no I just need spark plugs. They continues trying to use scare tactics and bully me in to additional services, and I kept strong saying I just needed spark plugs, and I was told it would take two hours. Then they told me that was a wrong time estimate and it would take much longer, assuming they found nothing else wrong with my car. I said forget it, they clearly didn't want my business, and I wasn't comfortable with them touching my car, as all of their harassment and scare tactics was before they ever even looked at my car, know anything about my service history, and I had the paperwork from the NEX Autoport saying I just needed spark plugs. When I left and went to put my kids back in the car, they came out to my car, and still tried to bully me into their services. The asked if they could look at my car, and see what was wrong with it. Nothing is wrong with it...I just needed new spark plugs. This place is a total scam and I was targeted because I am a white, female, military spouse. They talked very condescending to me, and tried to make me feel scared and stupid. I would never, never, never to back there or recommend this place to anyone. Stay away!!!!

5
Honolulu, HI

This will be a long story short deal, as I really am totally grateful for the way I was treated as a customer. Managed to speak to Jordan on Monday, right as the shop was closing. I told him that I discovered a nail in my back tire and he said to bring it by on Tuesday-- I did so. I got there at about 845AM, it was beginning to get busy but he had my truck worked on quickly. I walked across the street and looked around-- by the time I sat down somewhere I got the call saying my truck was finished and to come get it. All and all, you can see that things flow smooth. I wasn't really a big fan of going here as I've heard nothing but horror stories from my friends- don't know if there was a staff change or what, but I'll be back when the time comes to service my truck. Fast service, truly awesome service-- Jordan was awesome and I thank everyone there for being great-- you guys earned a repeat customer!

5
Honolulu, HI

I meant to write this when we did the tire service and only now have the time. I went in early Saturday morning the day after Hurricane Iselle missed us. Everybody hates to waste money and I'm one of them. Its unfortunate that the tires on my car are very unique in size. That's what I get for owning a hotrod Dodge. $200 per tire is a lot if money. When spending that much you have a certain level of expectation on service. I was not disappointed at all. I was greeted promptly. Asked how my day was so far. The paperwork and check on my car was done quickly and efficiently. And I was told it will only be an hour. An hour! Everywhere else I've been including the dealer said it will be a few hours. I tell them take there time I made plans to get a ride and run some errands. Not more than 45 minutes later I get a call saying my car is done and ready for pick up. Amazing. I keep a very clean car. They even treated the tires for me so they looked good on my shiny car. Thanks Lex Brodie's. You made it easy to spend $900. Thank you very much.

5
Honolulu, HI

Mahalo to Maile and the crew in Kalihi. You guys are so easy, and the work is always top notch. Keep it up!

5
Pearlridge, HI

Good as can be for a car repair place. Friendly experience every time. There's no perfect place to get your car fixed but this is where I choose to go. I realize that it's foolish to expect perfection and finding a place that you can be comfortable to service your vehicles are extremely important. I not only take my personal vehicles there but have started to take the fleet of company vehicles to Lex Brodie's from my work place.

5
Honolulu, HI

Here's why LB just lost me as a customer. When I dropped my car off recently for an oil change, rotation and safety check I was told my front tires were worn and wouldn't pass. Fair enough, they were several years old so I said OK replace them. An hour later I got a call saying my car had a torn CV boot and a bad tie rod, and it wouldn't pass inspection. By that time of course they'd already put the new tires on the car. My gripe is that I should have gotten all the bad news at once, and been given the option of shopping elsewhere. That would have been an up front way to do business. Instead, I was being coerced into paying for more repairs in order to pass inspection. I expressed my concerns to the manager when I picked up the car and he seemed unimpressed. Which is why I won't do business with LB any longer, and am sharing my experience with friends (one of whom told me he was similarly dealt with at LB a few years ago). PS I took the car to my local garage and it passed with flying colors.

4.6 STAR AVERAGEVIEW REVIEWS
Love the service ! Friendly staff ,Fast and efficient. On line booking makes it convenient .
Terri M.
5
Google Review: I've gone here a few times over the past couple of years (oil change, brakes, safety check, alignment) and they've always been able to get me in within a day or two instead of the many week long waits of other mechanics in the area. They're very honest and straightforward, I was never pressured to get extra or unnecessary work done. A solid and reliable group of folks!
7/27/2023
Emily J.
5
I am very satisfied with the service at Lex Brodie’s. The staff were all very helpful and the work was completed timely and for the estimated price.
Robert R.
5
Yelp Review: Jack and the girls at the front took really good care of me and my mom. They are professional and probably one of the most honest mechanic shops I have been to. You can tell they really want to make their customers happy and give them the most fair price they can. Jack and the sales girl I talked to broke down all the costs before starting the work so I knew exactly what we were paying for. Great staff, patient, kind, and honest. This place treats you like family and wants you to leave happy.
5/21/2023
Kai C.
5
Easy online appointments, quick in person check in and drop off. Car was running great! Thank you for the quick service. Will always come back to Lex Brody's.
6/9/2023
Douglas C.
5
Lex Brodie's give you a fair assessment Fast , honest and friendly service, especially on a weekend. Appreciate you getting me back on the road while keeping me in my budget.
7/2/2023
Mario R.
5
I always receive great service from this location. Today I had Jack and he was awesome. He explained the services and pricing. Extremely helpful. The woman who cashed me out (ugh I wish I got her name) was so kind and courteous, too! 5-stars all around! Mahalo!
Lisa U.
5
Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!
James P.
5
Yelp Review: Outstanding customer service! Unfortunately, everything that could possibly go wrong with my vehicle, went wrong. I was more than stressed, until I contacted Lex Brodies Waipahu. I will continue to support such an awesome business. Thank you, thank you, thank you!
7/28/2023
Kristi K.
5
I have been a Lex Brodie client for over 20 years. Today, I still get the same great service every single time I’m there!
Carlin K.
5
Yelp Review: Having car trouble sucks but we all know that finding a good mechanic is half the stress of getting the repair done. I've been taking my cars here for years and they've always treated me right and charged me fairly for the work. The team is always so nice and their customer service top notch. Shout out to Kevin for helping me on my last visit. Keep up the good work guys !
8/2/2023
Jay M.
5
Yelp Review: These folks are fantastic. GREAT CUSTOMER SERVICE!!! I truly enjoy my visits to this location and my interactions with the employees! All smiles!
5/21/2023
Eric H.
5
Have been going to Lex Brodie's for tire and alignment work for over 40 years and they have been outstanding. Sure, I've experienced a few "quirks" with them, but that also happens with any other best other shops taking care of them in good order.
Alan Y.
5
Google Review :I really like this place! It's super convenient and I have consistently been able to get great same day service. Jordan in particular is extremely professional, friendly, fast and somehow keeps up with what's going on with my vehicles in between services
6/28/2023
Parks M.
5
Yelp Review: Always exceptional service. I never feel cheated and the online coupons are always nice.
7/7/2023
Loraine H.
5
Going to Lex Brodie's Waipahu is always like stopping by a good friend's house. Lei, Blossom and Kekoa always take care of business professionally and personally. They know their business and take care of everyone courteously and with the best customer service anywhere. The maintenance was taken care of completely, with an excellent review and recommendations by Lei. Blossom took care of the follow up appointment and parts ordering completely, patiently, and as everyone there, like old friends. Always great to see Lei, Blossom and Kekoa!
6/21/2023
Phillip M.
5
First time at lex Brodie’s it was excellent service and the girls at the front were really helpful.
Ronald & Sally H.
5
Yelp Review: First off I don't do Yelp reviews, good or bad. My experience here has always been honest and accommodating, as well as prompt! I have been bringing my car here for far more than just tires. The staff is always amazing, and I want to say thank you! to Lex Brodie's staff!
7/19/2023
Robert S.
5
Yelp Review: I needed to change all 4 of my tires. I usually go to Costco because its less expensive. BUT because there is always such a long wait at Costco, I decided to go to Lex Brodie. Great decision. Customer service is first rate here and it ended up being less than Costco. It was fast!
6/11/2023
Jay. Y.
5
Google Review:My first time at Lex Brodie's. The service was outstanding! Went in for brake service and they did a complete inspection of my 4runner. I was expecting to replace pads and shoes. after inspection they informed me that my brakes were in good condition. There was no charge. Hard to find that kind of honest service. Not because it was free of charge, but because they were professional and honest!
7/19/2023
Daniel F.
5
Google Review: I cannot recommend Lex Brodie's highly enough. Their commitment to excellence, exceptional customer service, and expertise in their field make them a trusted and reliable choice for anyone in need of tire, brake, or general automotive services. I am grateful to have discovered such a reputable establishment and will undoubtedly be returning for all my future automotive needs.
7/10/2023
Deven L.
5
Wonderful, quick service. My low tire pressure light came on while driving to work downtown. I was able to make an appointment to drop off my car at lunch and picked it up after work. No charge for checking my tires and the employees were extremely friendly and efficient even though they were busy.
Judy C.
5
No one anticipates to have a flat tire while going about their day, so needing to deal with a flat tire is always a frustrating ordeal…Thankfully, paying a visit to Lex Brodie’s has never added to that frustration and instead provides a pleasant, friendly experience every time. Thank you to the team at Lex Brodie’s Aiea for taking care of me during my most recent visit.
6/19/2023
Troy A.
5
Thank you for always taking care of my car. consistently respectful, good communication. Thank you for fitting me in and keeping it transparent
Catherine M.
5
Yelp Review: Great crew as usual. Professional, knowledgeable and just plain cool to do business with.
5/8/2023
Richard A.
5
Easy to book appointment via web. Coupon and extra saving booked on line are great! Excellent customer service. I really liked how they explained what they worked on and how should take care of it. Good job!😄 👍 Mahalo for your excellent customer service.😄
8/28/2023
Melanie P.
5
I am very happy with great customer service and friendly staff at Waipahu location and highly recommed. They take pride in taking care of there customers. And they honor military discount. Mahalo
Abdul R.
5
This was my first visit with Lex Brodie Kaneohe branch and I’m sold as a forever customer. The manger Gerard and his staff treated me like Ohana. I highly recommend Lex Brodie Kaneohe branch if anyone needs tire and/or brake service. They are the best. Mahalo🤙🏽🙏🏽
Ken Y.
5
Google Review: Excellent service, sincere employees whose main goal is to make clients happy, fix their their car concern and eases their worries. This is how I feel each time I bring my car to their Waipahu location. Less talk, more work, and fair cost! Much aloha and mahalo, Waipahu Crew!!
6/12/2023
Elizabeth P.
5
Staff are always very friendly and range of services is convenient. I also like the online reservation system, and the waiting area is great, too.
Mark S M.
5

RATED A+ SINCE 2007

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Pearlridge, HI (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.