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"Thank You... Very Much!"

Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

4
Honolulu, HI

While I have yet to return to the shop. I was quite impress with their effort to rectify my most recent visit. Thank you Mr. Scott Williams. You will definitely see me in the near future. I'll start off slow with a safety check then maybe an oil change and so on...

"Thank You... Very Much!" we are very thankful you chose us to serve you. Sincerely, Scott D Williams President

- Honolulu, HI
4
Honolulu, HI

While I have yet to return to the shop. I was quite impress with their effort to rectify my most recent visit. Thank you Mr. Scott Williams. You will definitely see me in the near future. I'll start off slow with a safety check then maybe an oil change and so on...

"Thank You... Very Much!" we are very thankful you chose us to serve you. Sincerely, Scott D Williams President

- Honolulu, HI
5
Honolulu, HI

I came in to have a sensor for the TPMS replaced. The wait time was quicker than I was told. Very happy with the work done and cost compared to going to the auto dealer. I don't have to look at the warning light anymore.

5
Honolulu, HI

Visited Lex Brodie's in town for annual safety check. Upon inspection a rear sensor for the tpms was not working. Jim informed me of the need for it to corrected. He explained my options and that they would be glad to perform it . I have patronized Lex Brodie's for many years and have always been treated courteously and have had confidence in their services.

5
Honolulu, HI

Great service! Fast and friendly

5
Waipahu, HI

I had a Oil Change done along with tire Rotation. I've waited patiently for about an hour and a half. Service was excellent, I would highly recommend Lex Brodie's to my friends & Family.

5
Pearlridge, HI

Awesome Service from the Team at Pearlridge. Thank you all for taking care of my needs.

5
Kaneohe, HI

Great fast service.

1
Honolulu, HI

Let me start by saying, I know about cars, grew up with a grandpa, dad, and uncle, all mechanics in the air force. Heard Lex Brodies was a standard company to go with that claimed no rip offs... I now know thats not true, here is why:I needed my interior door panel popped off and window regulator (thing that makes window go up and down) replaced, I called this place to see how much they would do it for just to see if they would be honest, if they were, i was gonna have the harder stuff done by them... but they werent, I asked how long should it take, they said, "it takes a really long time to take that door off then to fix the issue takes more. could take 3 hours maybe more..." For anyone out there who doesnt know, THIS IS A STRAIGHT RIP OFF, I was very disappointed to see this company so established trying to rip me off.... Ive done this simple repair tons of time on old cars, and me, not even a pro mechanic, can do it in 30 minutes, start to finish.... Popping a door panel off takes about 5 minutes, they said 2 hours!!!!! and this was Mike, and apparently this guy runs the place in Honolulu?!?! thats too bad. Trust me I wouldnt go here. Man, im really disapointed, I havent found an honest mechanic in Oahu yet, and doing my own car work sucks...

"Thank You... Very Much" for your feedback. I hope you don't mind, but I would like to get some more information. We use all feedback, good and constructive, to help us improve day to day. Did Mike quote a price to replace the regulator, or was he just quoting a time estimate to get the car into the shop, remove the door panel, then confirm what was needed and then provide an estimate? I/We don't see an estimate in the system so it appears an estimate was not given. If this is the case, it doesn't appear anything was quoted other than an amount of time to give us to research the problem. We gladly work on these types of services and repairs for customers, but they are not set up for speed lanes like tires, alignments and oil changes. When we make appointments for repairs and diagnostic, we normally allow for sufficient time to juggle the work load for all our customers. We have an Estimate Promise where we will give our customers a gift card up to the full amount (depending on the situation) for an incorrect estimate that was put in writing (or for a repair charge that was incorrect or improper). We also have a Completion Time Promise that refunds $2 per 5 minutes we miss a promised time (up to a $35 max, at this point we put our customers in an Enterprise rental car at no charge). Our team does not get compensated based on amount of work performed or quotas, so there is no incentive to oversell. We have a zero tolerance for overselling or any type of activity that is not in the best interest of our customers. Please provide me with any additional info that can help us learn and grow from this incident at [email protected] Also, we would still like to take a look at your window regulator for you at no charge up to the point that we will take the door panel off and invest half of the diagnostic time verifying that the regulator has failed (additional concerns could be an electrical problem which is getting more common these days). Thank You.. Very Much for your time and we hope we have a chance to serve you again. Sincerely, Scott D Williams President

- Honolulu, HI
5
Kaneohe, HI

Excellent, fast, reliable service - always! I trust Gerard and his crew!!!

4.6 STAR AVERAGEVIEW REVIEWS
Yelp: Jack and the girls at the front took really good care of me and my mom. They are professional and probably one of the most honest mechanic shops I have been to. You can tell they really want to make their customers happy and give them the most fair price they can. Jack and the sales girl I talked to broke down all the costs before starting the work so I knew exactly what we were paying for. Great staff, patient, kind, and honest. This place treats you like family and wants you to leave happy.
5/21/2023
Kai C.
5
Yelp: These folks are fantastic. GREAT CUSTOMER SERVICE!!! I truly enjoy my visits to this location and my interactions with the employees! All smiles!
5/21/2023
Eric H.
5
Have been going to Lex Brodie's for tire and alignment work for over 40 years and they have been outstanding. Sure, I've experienced a few "quirks" with them, but that also happens with any other best other shops taking care of them in good order.
Alan Y.
5
I am very happy with great customer service and friendly staff at Waipahu location and highly recommed. They take pride in taking care of there customers. And they honor military discount. Mahalo
Abdul R.
5
First time at lex Brodie’s it was excellent service and the girls at the front were really helpful.
Ronald & Sally H.
5
Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!
James P.
5
Love the service ! Friendly staff ,Fast and efficient. On line booking makes it convenient .
Terri M.
5
Thank you for always taking care of my car. consistently respectful, good communication. Thank you for fitting me in and keeping it transparent
Catherine M.
5
This was my first visit with Lex Brodie Kaneohe branch and I’m sold as a forever customer. The manger Gerard and his staff treated me like Ohana. I highly recommend Lex Brodie Kaneohe branch if anyone needs tire and/or brake service. They are the best. Mahalo🤙🏽🙏🏽
Ken Y.
5
Wonderful, quick service. My low tire pressure light came on while driving to work downtown. I was able to make an appointment to drop off my car at lunch and picked it up after work. No charge for checking my tires and the employees were extremely friendly and efficient even though they were busy.
Judy C.
5
Staff are always very friendly and range of services is convenient. I also like the online reservation system, and the waiting area is great, too.
Mark S M.
5
Easy online appointments, quick in person check in and drop off. Car was running great! Thank you for the quick service. Will always come back to Lex Brody's.
6/9/2023
Douglas C.
5
Yelp: Great crew as usual. Professional, knowledgeable and just plain cool to do business with.
5/8/2023
Richard A.
5
I always receive great service from this location. Today I had Jack and he was awesome. He explained the services and pricing. Extremely helpful. The woman who cashed me out (ugh I wish I got her name) was so kind and courteous, too! 5-stars all around! Mahalo!
Lisa U.
5
I am very satisfied with the service at Lex Brodie’s. The staff were all very helpful and the work was completed timely and for the estimated price.
Robert R.
5
I have been a Lex Brodie client for over 20 years. Today, I still get the same great service every single time I’m there!
Carlin K.
5

RATED A+ SINCE 2007

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Pearlridge, HI (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.