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Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

2
Pearlridge, HI

I set up a 9:30am appointment to have one tire replaced. After 2 hours I was told that the 5 month old tire (purchased from same location) would be replaced by the warranty. They had to send someone out to pick up the tire from another location because they did not have it in stock. I went to get lunch and came back. After a total of 4.5 hours, the tire was replaced and I was told the warranty covered most but not all the tire and I had to pay $50. I did not mind the $50, but the 4.5 hour wait for a single tire change was unacceptable. I drove in with the spare on and had I known that it would take that long to change the tire, I would have just dropped the tire off and gone about my day. My other experiences have been excellent, but today's experience was a bummer.

5
Honolulu, HI

James & support staffer came through again. Thanks for a very efficient and professional service each time.

5
Honolulu, HI

I recently had emergency repairs made to my 2003 Nissan Frontier and the vehicle was going to be in the shop overnight. Lex Brodie's was able to provide me with a loaner vehicle at no charge. Maile was very courteous and helpful in explaining the different services and options available to me. I'm confident Lex Brodie's will be seeing me in the near future if needed. Mahalo!!

3.5
Honolulu, HI

I went in for an oil change, tire rotation and alignment (under warranty). They took about 2 hours for the process which wasn't as quick as I am used to at Honda service but not a bad wait. The plus side for Lex's is that I only have to do an oil change every 6 months instead of 3-4 months. Though I didn't purchase my tires from them since I still have my stock tires on the car, they rotate my tires for free whereas Honda charged me $30. The only negative this time around was for some reason my passenger side floor mat was streaked black with grease and some of it was even on the door jam part inside the car. I saw they laid the paper floor mat on my driver's side but the passenger side had no paper floor mat. I noticed I didn't get a printout of the alignment performed. The first time I had it done there was an actual printout of the adjustments. Overall, it was a good experience except the part where my floor mat was dirtied quite a bit.

5
Honolulu, HI

Great service! Very friendly! Invoice # 1044211

5
Honolulu, HI

Quick and easy. Always a pleasure doing business with Lex Brodies Kalihi.

5
Honolulu, HI

Great!

5
Honolulu, HI

Always outstanding service - for many, many years!

5
Pearlridge, HI

Took my wife's car into Lex's with strange noise's. Freddie took great care of me. He quickly diagnosed what it might be, gave me a fair estimate and I dropped the car off. What impressed me about Lex Brodies is not only did Freddie listen to the engine, but he test drove it as well. End result was when I got the car back, the difference was night and day! I got a great deal on a set of Michelin tires, an alternator replace, brake inspection, etc, etc.. Helped me get a rebate as well!! My wife was astounded at how much better the car (Toyota Camry XLE) drives, handles, and quietness. Had my car serviced several times by SERVCO Waipahu, but they never test drove the car. Now Lex Brodies takes care of my wifes car; my truck and previous Jeep and Trooper we all great vehicles because of the outstanding maintenance by Lex Brodies. Thanks again, Freddie. You are the Man! Once again, 5-STAR SERVICE!

5
Pearlridge, HI

Really good service. This was my first visit. Invoice number 4027051

4.6 STAR AVERAGEVIEW REVIEWS
I am very happy with great customer service and friendly staff at Waipahu location and highly recommed. They take pride in taking care of there customers. And they honor military discount. Mahalo
Abdul R.
5
I have been a Lex Brodie client for over 20 years. Today, I still get the same great service every single time I’m there!
Carlin K.
5
Google Review:My first time at Lex Brodie's. The service was outstanding! Went in for brake service and they did a complete inspection of my 4runner. I was expecting to replace pads and shoes. after inspection they informed me that my brakes were in good condition. There was no charge. Hard to find that kind of honest service. Not because it was free of charge, but because they were professional and honest!
7/19/2023
Daniel F.
5
Google Review: I cannot recommend Lex Brodie's highly enough. Their commitment to excellence, exceptional customer service, and expertise in their field make them a trusted and reliable choice for anyone in need of tire, brake, or general automotive services. I am grateful to have discovered such a reputable establishment and will undoubtedly be returning for all my future automotive needs.
7/10/2023
Deven L.
5
First time at lex Brodie’s it was excellent service and the girls at the front were really helpful.
Ronald & Sally H.
5
This was my first visit with Lex Brodie Kaneohe branch and I’m sold as a forever customer. The manger Gerard and his staff treated me like Ohana. I highly recommend Lex Brodie Kaneohe branch if anyone needs tire and/or brake service. They are the best. Mahalo🤙🏽🙏🏽
Ken Y.
5
Yelp Review: I needed to change all 4 of my tires. I usually go to Costco because its less expensive. BUT because there is always such a long wait at Costco, I decided to go to Lex Brodie. Great decision. Customer service is first rate here and it ended up being less than Costco. It was fast!
6/11/2023
Jay. Y.
5
Google Review :I really like this place! It's super convenient and I have consistently been able to get great same day service. Jordan in particular is extremely professional, friendly, fast and somehow keeps up with what's going on with my vehicles in between services
6/28/2023
Parks M.
5
I am very satisfied with the service at Lex Brodie’s. The staff were all very helpful and the work was completed timely and for the estimated price.
Robert R.
5
Staff are always very friendly and range of services is convenient. I also like the online reservation system, and the waiting area is great, too.
Mark S M.
5
Easy online appointments, quick in person check in and drop off. Car was running great! Thank you for the quick service. Will always come back to Lex Brody's.
6/9/2023
Douglas C.
5
Going to Lex Brodie's Waipahu is always like stopping by a good friend's house. Lei, Blossom and Kekoa always take care of business professionally and personally. They know their business and take care of everyone courteously and with the best customer service anywhere. The maintenance was taken care of completely, with an excellent review and recommendations by Lei. Blossom took care of the follow up appointment and parts ordering completely, patiently, and as everyone there, like old friends. Always great to see Lei, Blossom and Kekoa!
6/21/2023
Phillip M.
5
Thank you for always taking care of my car. consistently respectful, good communication. Thank you for fitting me in and keeping it transparent
Catherine M.
5
Lex Brodie's give you a fair assessment Fast , honest and friendly service, especially on a weekend. Appreciate you getting me back on the road while keeping me in my budget.
7/2/2023
Mario R.
5
Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!
James P.
5
Yelp Review: First off I don't do Yelp reviews, good or bad. My experience here has always been honest and accommodating, as well as prompt! I have been bringing my car here for far more than just tires. The staff is always amazing, and I want to say thank you! to Lex Brodie's staff!
7/19/2023
Robert S.
5
Easy to book appointment via web. Coupon and extra saving booked on line are great! Excellent customer service. I really liked how they explained what they worked on and how should take care of it. Good job!😄 👍 Mahalo for your excellent customer service.😄
8/28/2023
Melanie P.
5
Yelp Review: Having car trouble sucks but we all know that finding a good mechanic is half the stress of getting the repair done. I've been taking my cars here for years and they've always treated me right and charged me fairly for the work. The team is always so nice and their customer service top notch. Shout out to Kevin for helping me on my last visit. Keep up the good work guys !
8/2/2023
Jay M.
5
I always receive great service from this location. Today I had Jack and he was awesome. He explained the services and pricing. Extremely helpful. The woman who cashed me out (ugh I wish I got her name) was so kind and courteous, too! 5-stars all around! Mahalo!
Lisa U.
5
Yelp Review: Jack and the girls at the front took really good care of me and my mom. They are professional and probably one of the most honest mechanic shops I have been to. You can tell they really want to make their customers happy and give them the most fair price they can. Jack and the sales girl I talked to broke down all the costs before starting the work so I knew exactly what we were paying for. Great staff, patient, kind, and honest. This place treats you like family and wants you to leave happy.
5/21/2023
Kai C.
5
Yelp Review: These folks are fantastic. GREAT CUSTOMER SERVICE!!! I truly enjoy my visits to this location and my interactions with the employees! All smiles!
5/21/2023
Eric H.
5
Have been going to Lex Brodie's for tire and alignment work for over 40 years and they have been outstanding. Sure, I've experienced a few "quirks" with them, but that also happens with any other best other shops taking care of them in good order.
Alan Y.
5
Google Review: I've gone here a few times over the past couple of years (oil change, brakes, safety check, alignment) and they've always been able to get me in within a day or two instead of the many week long waits of other mechanics in the area. They're very honest and straightforward, I was never pressured to get extra or unnecessary work done. A solid and reliable group of folks!
7/27/2023
Emily J.
5
Love the service ! Friendly staff ,Fast and efficient. On line booking makes it convenient .
Terri M.
5
Yelp Review: Always exceptional service. I never feel cheated and the online coupons are always nice.
7/7/2023
Loraine H.
5
No one anticipates to have a flat tire while going about their day, so needing to deal with a flat tire is always a frustrating ordeal…Thankfully, paying a visit to Lex Brodie’s has never added to that frustration and instead provides a pleasant, friendly experience every time. Thank you to the team at Lex Brodie’s Aiea for taking care of me during my most recent visit.
6/19/2023
Troy A.
5
Wonderful, quick service. My low tire pressure light came on while driving to work downtown. I was able to make an appointment to drop off my car at lunch and picked it up after work. No charge for checking my tires and the employees were extremely friendly and efficient even though they were busy.
Judy C.
5
Yelp Review: Outstanding customer service! Unfortunately, everything that could possibly go wrong with my vehicle, went wrong. I was more than stressed, until I contacted Lex Brodies Waipahu. I will continue to support such an awesome business. Thank you, thank you, thank you!
7/28/2023
Kristi K.
5
Google Review: Excellent service, sincere employees whose main goal is to make clients happy, fix their their car concern and eases their worries. This is how I feel each time I bring my car to their Waipahu location. Less talk, more work, and fair cost! Much aloha and mahalo, Waipahu Crew!!
6/12/2023
Elizabeth P.
5
Yelp Review: Great crew as usual. Professional, knowledgeable and just plain cool to do business with.
5/8/2023
Richard A.
5

RATED A+ SINCE 2007

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